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Dispatch Operations Manager Jobs in Ontario (NOW HIRING)

Top Tier Talent Group

Dispatch Manager

Brampton, ON

$85K - $95K/yr

Dispatch Manager Salary: $85,000 - 95,000 Position Summary We are seeking an experienced and ... Lead the day-to-day operations of the dispatch department, ensuring freight is planned and executed ...

Herb's Travel Plaza

Dispatcher

Cornwall, ON · Hybrid

$19 - $22/hr

Manage daily dispatch operations to ensure timely delivery of shipments. * Communicate effectively with drivers to provide instructions and updates. * Utilize transportation management systems to ...

VCNA

Operations Manager

Bowmanville, ON · On-site

... dispatch coordination. The role is accountable for optimizing plant performance, driving continuous improvement initiatives, ensuring regulatory compliance, and fostering a culture of operational ...

Voyago

Operations Manager, Logistics Centre

London, ON · On-site

Voyago, Transdev Ontario, is hiring an Operations Manager for our Logistics Centre to oversee both ... This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators ...

Day & Ross

Dispatch Supervisor

Woodstock, ON

... operational challenges. Ensuring a high level of service for our customers and internal ... Oversee and manage professional development to support leadership development program. * Actively ...

Day and Ross

Dispatch Supervisor

Woodstock, ON

... operational challenges. Ensuring a high level of service for our customers and internal ... Oversee and manage professional development to support leadership development program. * Actively ...

AT-PAC

Yard Operations Manager

Bolton, ON

Yard Operations & Material Handling * Lead and oversee all daily yard and warehouse operations ... Ensure outgoing materials meet AT-PAC quality and safety standards prior to dispatch.

Purolator

Operations Dispatcher

Toronto, ON

Manager Dispatch Description The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management.

Purolator

Operations Dispatcher

North York, ON · On-site

Manager Dispatch Description The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management.

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Dispatch Operations Manager information

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Ontario? For Dispatch Operations Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Ontario look for? The top searched job categories for Dispatch Operations Manager jobs in Ontario are:
What cities in Ontario are hiring for Dispatch Operations Manager jobs? Cities in Ontario with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Dispatch Manager

Top Tier Talent Group

Brampton, ON

$85K - $95K/yr

Full-time

Posted 23 days ago

Job description

Dispatch Manager

Salary: $85,000 - 95,000


Position Summary

We are seeking an experienced and results-oriented Dispatch Manager to lead our dispatch operations within a fast-paced asset-based transportation environment. This role is responsible for overseeing the daily dispatch and planning of company drivers and equipment, ensuring operational efficiency, exceptional customer service, and maximum fleet utilization.

The Dispatch Manager will lead and mentor the dispatch team, collaborate with Operations, Safety, Maintenance, and Customer Service, and drive continuous improvements in productivity, service performance, and profitability.

Hands-on experience with TMW Transportation Management System (TMW Suite/TMW Operations) is required.


Key Responsibilities

  • Lead the day-to-day operations of the dispatch department, ensuring freight is planned and executed safely, efficiently, and on time.
  • Supervise, coach, and develop a team of dispatchers and transportation planners to achieve operational objectives.
  • Maximize fleet utilization by optimizing driver schedules, equipment availability, routing, and load planning.
  • Ensure compliance with Canadian and U.S. transportation regulations, including Hours of Service (HOS), safety requirements, and company policies.
  • Utilize TMW Transportation Management System (TMW Suite/TMW Operations) to oversee dispatch activities, monitor fleet performance, maintain operational data, and generate reporting.
  • Monitor shipment activity throughout the day, proactively resolving service disruptions, delays, equipment issues, and customer concerns.
  • Collaborate with Customer Service, Sales, Maintenance, Safety, and Warehouse teams to ensure seamless freight execution.
  • Analyze operational performance and implement strategies to improve fleet productivity, reduce empty miles, increase equipment utilization, and enhance customer service.
  • Develop and monitor key operational metrics including on-time performance, driver productivity, service levels, and fleet utilization.
  • Support driver engagement by fostering strong communication, accountability, and a positive team culture.
  • Assist with capacity planning and resource allocation to support business growth.
  • Ensure accurate dispatch documentation, load updates, and operational records within TMW and other company systems.
  • Participate in budgeting, workforce planning, and operational process improvement initiatives.


Qualifications

  • Minimum 5 years of dispatch or transportation planning experience within an asset-based trucking company.
  • Minimum 2 years of leadership or supervisory experience managing dispatch operations.
  • Demonstrated experience using TMW Transportation Management System (TMW Suite/TMW Operations) is required.
  • Strong understanding of fleet operations, truckload transportation, dispatch planning, routing, and fleet optimization.
  • Working knowledge of Canadian and U.S. transportation regulations, including Hours of Service and DOT compliance.
  • Experience managing cross-border transportation operations is considered an asset.
  • Strong leadership, coaching, and employee development skills.
  • Excellent problem-solving, decision-making, and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced, time-sensitive environment.
  • Proficiency with Microsoft Office applications, particularly Excel and Outlook.