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Disney Operations Manager Jobs (NOW HIRING)

Level99 Entertainment

Operations Manager

Orlando, FL

Level99 Disney Springs, FL - Now Open! OVERVIEW The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader ...

Level99 Entertainment

Operations Manager

Orlando, FL · On-site

Level99 Disney Springs, FL - Now Open! OVERVIEW The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader ...

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Disney Operations Manager information

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$63.5K

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How much do disney operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for disney operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a Disney Operations Manager do?

A Disney Operations Manager oversees the daily operations of various departments within Disney parks, resorts, or entertainment divisions. Their responsibilities include ensuring guest satisfaction, managing staff, maintaining safety standards, and optimizing operational efficiency. They also handle budgeting, scheduling, and problem-solving to ensure a seamless experience for both guests and employees. Operations Managers collaborate with other departments to deliver the high-quality service Disney is known for.

What skills and qualifications are needed to be a Disney Operations Manager?

To thrive as a Disney Operations Manager, you need strong leadership abilities, operational expertise, and a background in hospitality or business management, often supported by a relevant degree. Familiarity with workforce management systems, point-of-sale software, and safety compliance protocols is typically required. Exceptional communication, problem-solving, and customer service skills help set outstanding managers apart in this role. These skills and qualifications are crucial for ensuring seamless park operations, high guest satisfaction, and the effective management of large, diverse teams.

What challenges do Disney Operations Managers face?

Disney Operations Managers often navigate challenges such as balancing guest experience with operational efficiency, managing high visitor volumes during peak times, and ensuring safety compliance across diverse attractions. They collaborate closely with teams from entertainment, maintenance, and guest services to coordinate smooth park operations. Adaptability and strong communication skills are essential, as unexpected issues—like inclement weather or technical difficulties—can arise and require swift, effective solutions to maintain the magic for guests.

What is the difference between Disney Operations Manager vs Disney Guest Services Manager?

AspectDisney Operations ManagerDisney Guest Services Manager
Required CredentialsExperience in operations, leadership skills, possibly hospitality or management certificationsCustomer service experience, hospitality background, communication skills
Work EnvironmentOversees daily park or resort operations, manages staff, ensures efficiencyFocuses on guest experience, resolving issues, enhancing visitor satisfaction
Employer & Industry UsageUsed in theme parks, resorts, entertainment venuesCommon in guest-facing roles within Disney parks and resorts
Search & Comparison IntentPeople comparing operational leadership roles within DisneyIndividuals interested in guest experience management roles

The Disney Operations Manager primarily oversees the overall functioning of Disney parks or resorts, focusing on operational efficiency and staff management. In contrast, the Disney Guest Services Manager concentrates on enhancing guest satisfaction and resolving visitor issues. Both roles are vital in delivering the Disney experience but differ in their core responsibilities and focus areas.

Is Disney Operations Manager a high paying job?

Disney Operations Managers typically earn a competitive salary that varies based on experience, location, and responsibilities. The role often includes benefits such as bonuses and health insurance, reflecting industry standards for managerial positions in entertainment and hospitality sectors.

What cities are hiring for Disney Operations Manager jobs?

Cities with the most Disney Operations Manager job openings:

What are the most commonly searched types of Disney Operations jobs?

The most popular types of Disney Operations jobs are:

What states have the most Disney Operations Manager jobs?

States with the most job openings for Disney Operations Manager jobs include:

What job categories do people searching Disney Operations Manager jobs look for?

The top searched job categories for Disney Operations Manager jobs are:

Disney Operations Manager jobs near you
Infographic showing various Disney Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Operations Manager

Level99 Entertainment

Lake Buena Vista, FL • On-site

Full-time

Re-posted 11 days ago

Job description

WHO WE ARE
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Level99 Disney Springs, FL - Now Open!
OVERVIEW
The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience. The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager.
This person will lead by example and understand the importance of management vs. leadership. Our Venue Operations Manager will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.
CORE RESPONSIBILITIES
  • Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, Events, etc).
  • Responsible for scheduling departmental team members appropriately, ensuring the venue isoptimally staffed with individuals that embody Level99's cultural values by continuously training and developing our team
  • Managing hiring efforts administratively and in-person. including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
  • Allows empowerment amongst the staff to help develop each other based on individual strengths
  • Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
  • Work with the F&B, Entertainment and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
  • Seamlessly work with and support events team
  • Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise and event operations.
  • Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
  • Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
  • Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policiesEnsures labor and controllable costs stay consistently within guidelines set by the company
  • Daily cash management, reconciliation, and audits
  • Ordering paper products and inventory
  • Other responsibilities, as assigned

AREAS OF RESPONSIBILITY
ENTERTAINMENT SYSTEMS & MERCHANDISE
  • Owns daily operational readiness for Entertainment, including open, mid, and close execution, ensuring all spaces are safe, clean, and guest-ready.
  • Upholds POISED standards across Entertainment, driving service execution quality, cleanliness, show standards, and overall experience flow.
  • Leads safety, emergency readiness, and incident response within Entertainment, proactively identifying risks and ensuring Team preparedness.
  • Manages experience flow, congestion, and capacity in real time, ensuring volume does not exceed safe or operational limits.
  • Oversees operational-level service recovery, partnering with Guest Experience to respond to real-time feedback and resolve issues on the floor.
  • Maintains accessibility standards within Entertainment, owning documentation, training, guest accommodations, and coordination with the Support Center.
  • Ensures compliance with merchandise ordering, inventory, planograms and offerings according to the Support Center Merchandise Manager and Supply Chain Manager.
  • Maintains staffing levels appropriate to business needs and works with ADO to hire, train and schedule team members
  • Helps with loss-prevention tactics and procedures to ensure safety of products and people
  • Maintains local inventory and offering POS systems

ENTERTAINMENT PEOPLE
  • Hires, trains, schedules, and develops Entertainment Team Members, ensuring proper coverage, labor efficiency, and alignment with forecasted demand.
  • Leads coaching, performance reviews, and skills certification, holding Teams accountable to operational, safety, and Guest experience standards.
  • Manages disciplinary documentation and corrective action processes with consistency, fairness, and professionalism.
  • Partners on interview coordination, recruiting workflows, onboarding experience, and succession planning to build a strong Entertainment Team.
  • Listens to Team and Guest needs by being approachable, positive, and engaged on the floor, fostering a strong culture of ownership and accountability.
  • Takes initiative by identifying development gaps, engagement opportunities, and operational friction, proactively driving continuous improvement.

FOOD & BEVERAGE / BAR
  • Hires, trains and schedules new service team members for bar, server/cashier and FOH support
  • Works with the Support Center F&B team to ensure product compliance, ordering, inventory and quality
  • Sets par levels required to service guest needs and works with DO/ADO on ensuring product and forecasts are aligned
  • Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
  • Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
  • Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward
  • Point of contact for Toast POS system with Ops Services Team/Consultants
  • Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest's health and welfare, as well as food safety,, ensuring adherence to all food safe processes and standards

EVENTS
  • Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
  • Thorough knowledge of food and beverage menus, event menus and entertainment offerings
  • Supports Director of Operations, Assistant Director of Operations and Event Sales Team in the growth & development of the FOH leadership team including the shift supervisors and all hourly team members
  • Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
  • Ensure communication between the Event Department (Sales/Director/Coordinator) and local venue team is seamless. Assist in updating staff BEO binder. Attend weekly BEO meeting; report on any issues with past events; Assign manager and additional staff to each event
  • Responsible for the training, testing and scheduling of all Event Captains to ensure operational coverage for all events
  • Ensure that checks are closed out correctly to match the contracts
  • Fill out the event tracker daily at the beginning of each shift to ensure that running financials are accurate

MUST-HAVE SKILLS
  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds
  • Able to work with all management teams to ensure optimal communication
  • Ability to work well under pressure in a fast paced, ever changing work environment
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detailHigh integrity and professionalism
  • High School education or equivalent
  • Understands, utilizes and embraces new technology and its implementation into our operation
  • A positive, joyful, upbeat and energetic attitude - leading by example
  • Ability to train on-site in Greater Boston or Tysons Corner, VA

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
  • Minimum 2 years' experience working as an Entertainment Venue, Restaurant or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business
  • Relevant Education: B.S. in Hospitality Management, or other related degree
  • ServSafe, Allergen and ChokeSaver Certifications

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...
  • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
  • Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
  • Are just a little bit obsessive about getting the details right the first time
  • Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

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