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Directory Assistant Jobs (NOW HIRING)

ThrottleNet

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Support Engineer II

Kansas City, MO · On-site

$55K - $70K/yr

Perform user administration and support within Microsoft 365 and Active Directory * Assist with network troubleshooting, including firewalls, switches, and wireless environments * Recommend and ...

AEG Worldwide

Service Desk Technician

Chicago, IL

Support onboarding and offboarding processes, including account setup and deactivation (Microsoft Azure Active Directory) * Assist with managing user accounts and licenses in Microsoft 365 * Maintain ...

AEG Worldwide

Service Desk Technician

Chicago, IL · On-site

Support onboarding and offboarding processes, including account setup and deactivation (Microsoft Azure Active Directory) * Assist with managing user accounts and licenses in Microsoft 365 * Maintain ...

BRIDGES OF AMERICA

IT Support Technician

Jacksonville, FL

$20 - $27.25/hr

Setup new and/or closeout terminated accounts for all supported systems except the active directory. * Assist with maintaining inventory and inventory needs. * Update master system images for ...

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Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What are Directory Assistants?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a Directory Assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges Directory Assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs pay 2000 a day?

For a Directory Assistant, earning $2,000 a day is uncommon, as this role typically offers hourly or salary-based pay far below that amount. High-paying jobs that can reach or exceed $2,000 daily often include specialized consulting, executive roles, or high-level sales positions that involve significant experience, skills, and sometimes commission or bonuses.

What is the best paying job for deaf people?

For deaf individuals, high-paying jobs include roles such as software developers, IT specialists, and graphic designers, which often rely on technical skills and can be performed remotely. These positions typically require strong communication skills through written language and proficiency with computers or specialized tools. Certification or experience in relevant fields can enhance earning potential in these careers.

Why is Gen Z struggling to find jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and employers' preference for candidates with specific skills or certifications. Additionally, economic factors and changing industry demands can make entry into certain roles, including those like Directory Assistant, more difficult for younger applicants.

What job makes $10,000 a month without a degree?

A Directory Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. High-paying jobs that can reach this level often involve sales, entrepreneurship, real estate, or specialized trades, which may require experience, skills, or certifications rather than formal degrees.
More about Directory Assistant jobs
What cities are hiring for Directory Assistant jobs? Cities with the most Directory Assistant job openings:
What are the most commonly searched types of Directory jobs? The most popular types of Directory jobs are:
What states have the most Directory Assistant jobs? States with the most job openings for Directory Assistant jobs include:
What job categories do people searching Directory Assistant jobs look for? The top searched job categories for Directory Assistant jobs are:
Directory Assistant jobs near you
Support Engineer II

Support Engineer II

ThrottleNet

Kansas City, MO • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Support Engineer II (Hybrid – Kansas City Area)

We are seeking a Support Engineer II to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and takes pride in delivering a high level of service to clients.

This is a hybrid position, with approximately 70% remote work and 30% onsite client support within the Kansas City area.

What You’ll Do

As a Support Engineer II, you will serve as an escalation point for technical issues and play a key role in maintaining and improving client environments.

  • Provide advanced technical support for desktops, laptops, servers, and network-related issues
  • Troubleshoot and resolve escalated issues from Tier I support
  • Support clients via phone, remote tools, and onsite visits
  • Diagnose and resolve hardware, software, and connectivity issues across a variety of environments
  • Perform user administration and support within Microsoft 365 and Active Directory
  • Assist with network troubleshooting, including firewalls, switches, and wireless environments
  • Recommend and implement hardware and software improvements to enhance client performance and security
  • Document issues, resolutions, and processes clearly and accurately within the ticketing system
  • Collaborate with team members to ensure timely resolution and high customer satisfaction
  • Identify recurring issues and contribute to long-term solutions and process improvements

What We’re Looking For

  • 2+ years of experience in IT support, help desk, or a related technical role
  • Strong troubleshooting and critical thinking skills across Windows environments
  • Experience supporting Microsoft 365, Active Directory, and common business applications
  • Familiarity with networking concepts such as DNS, DHCP, VPNs, and basic firewall configurations
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
  • Strong communication skills with the ability to explain technical concepts to non-technical users
  • A professional, positive demeanor and a commitment to delivering excellent client service
  • Ability to build rapport and trust with clients
  • Valid driver’s license and reliable transportation for onsite visits

What Sets You Apart

  • Experience working in an MSP environment
  • Exposure to RMM tools and PSA systems
  • Passion for continuous learning and professional growth
  • A mindset of ownership and accountability from start to finish

Company Description

ThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals.