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Directory Assistant Jobs (NOW HIRING)

Fuse Engineering LLC

Active Directory Engineer

Annapolis, MD · On-site

$52.25 - $68.25/hr

... ? Assist in the planning and performing of analytical research, design development, and other ... Directory Creative Problem Solving Domain Name System (DNS) Engineering Solutions Excellent ...

TEKsystems

Active Directory Engineer

Chicago, IL

$10 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Assist in server builds, domain controller updates, and decommissioning legacy components • Work cross-functionally with network teams to validate dependencies (e.g., redundancy, connectivity) • ...

TEKsystems

Active Directory Administrator

Jefferson City, MO

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Directory accounts. • Process requests to create, modify and remove access to applications and ... Assist other IT teams with troubleshooting access to various resources within the network. • ...

ThrottleNet

Be Seen First

Support Engineer II

Kansas City, MO · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform user administration and support within Microsoft 365 and Active Directory * Assist with network troubleshooting, including firewalls, switches, and wireless environments * Recommend and ...

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Directory Assistant information

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What jobs does a directory assistant do?

A directory assistant helps callers or visitors find contact information, addresses, or other details for businesses, organizations, or individuals. They often work in call centers or customer service environments, using phone directories, databases, or online tools to provide accurate information quickly.
More about Directory Assistant jobs

What cities are hiring for Directory Assistant jobs?

Cities with the most Directory Assistant job openings:

What are the most commonly searched types of Directory jobs?

The most popular types of Directory jobs are:

What states have the most Directory Assistant jobs?

States with the most job openings for Directory Assistant jobs include:

What job categories do people searching Directory Assistant jobs look for?

The top searched job categories for Directory Assistant jobs are:

Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Active Directory Engineer

Fuse Engineering LLC

Annapolis Junction, MD • On-site

$58 - $75.75/hr

Full-time

Re-posted 28 days ago

Job description

Description

 Key Responsibilities:
? Troubleshooting skills with Active Directory Infrastructure, Azure AD, Group Policies, DNS, PKI, Microsoft PowerShell, Windows Server 2008R2, 2012 and 2016 and Windows 10
? Experience with architecting and engineering enterprise level solutions
? Ability to quickly get up to speed on complex topologies and interdependencies across a wide range of technologies, most specifically: 2012 or later forest/domains and complex group policy architecture and administration
? Analytical and creative problem-solving skills for creation and testing of software systems and maintenance of same
? Ability to work with little supervision in high stress / high visibility environments with time sensitive requirements
? Ability to work independently and as part of a team
? Ability to take direction and retain information
? Plans, conducts, and oversees the technical aspects of projects; coordinates the efforts of technical support staff in the performance of assigned projects
? Applies methods, theories and research techniques in the investigation and solution of the complex system requirements and problems. Updates and maintains training tools and documentation; oversees implementation of same
? Provides technical consultation on current and proposed systems to other organizations and clients
? Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering, and customer specifications
? After-hours support may be required due to operational tempo; Candidate should expect to participate in on call support and be available for short notice call in
? Additional knowledge in Quest ARS, GPO Admin, Password Manager, Microsoft FIM/MIM 

Requirements

Active Top Secret SCI w/ Polygraph Clearance Required


 Ability to Work Independently or with a Team
Ability to quickly get up to speed on complex topologies and interdependencies across a wide range of technologies, most specifically: 2012 or later forest/domains and complex group policy architecture and administration
Ability to take direction and retain information
Ability to work with little supervision in high stress / high visibility environments with time sensitive requirements
Analytical and creative problem-solving skills for creation and testing of software systems and maintenance of same
Applies methods, theories and research techniques in the investigation and solution of the complex system requirements and problems.
Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering, and customer specifications
Azure Active Directory
Creative Problem Solving
Domain Name System (DNS)
Engineering Solutions
Excellent communication and interpersonal skills
Experience with architecting and engineering enterprise level solutions
Microsoft PowerShell
Microsoft Windows Server 2008 R2
Microsoft Windows Server 2012
Plans, conducts, and oversees the technical aspects of projects; coordinates the efforts of technical support staff in the performance of assigned projects
Proficiency with Active Directory, Group Policy, and network configurations.
Provides technical consultation
Strong problem-solving skills and the ability to troubleshoot complex technical issues
Updates and maintains training tools and documentation
Windows 10
Windows Server 2016 


Desired Skills

 GPO Admin
Microsoft FIM/MIM
Password Manager
Quest ARS 


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