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Directory Assistant Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Active Directory Engineer

$54 - $70.75/hr

The ideal candidate should have significant experience collaborating with business partners and application teams to enhance the security of their Active Directory resource usage and assist in ...

InstantServe LLC

Active Directory/ IAF

Raleigh, NC · On-site

Active Directory/IAF Location: Raleigh, NC 27603 - Expert-level understanding of Microsoft Active ... Assist the operational team as needed and requested. Troubleshoot issues for customers in the ...

Stardock

Junior IT Analyst

Plymouth, MI · On-site

Support the administration of Active Directory. * Assist in managing servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches.

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Directory Assistant information

What are the key skills and qualifications needed to thrive as a Directory Assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges Directory Assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What are Directory Assistants?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

More about Directory Assistant jobs
What cities are hiring for Directory Assistant jobs? Cities with the most Directory Assistant job openings:
What are the most commonly searched types of Directory jobs? The most popular types of Directory jobs are:
What states have the most Directory Assistant jobs? States with the most job openings for Directory Assistant jobs include:
What job categories do people searching Directory Assistant jobs look for? The top searched job categories for Directory Assistant jobs are:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 100% Physical job distribution.
Receptionist\/Directory Assistant V

Receptionist\/Directory Assistant V

Infobahn SoftWorld Inc

Portland, OR • On-site

$16.75 - $22/hr

Contractor

Posted 4 days ago

Job description

Job Title: Receptionist/Directory Assistant V (Employee Engagement & Workplace Coordinator)

Location: Portland, OR Onsite Full-Time (7:00 AM - 4:00 PM)

12+ Month Contract (CTH)

Position Summary

This is NOT a traditional receptionist role. You'll sit at reception as the welcoming face of our organization, but your primary focus is creating exceptional employee experiences through engagement activities, high-touch meeting coordination, and proactive workplace support. Hospitality professionals excel here—think concierge service with corporate polish, managing events for 100+ employees while handling expense tracking and site communications.

Core Focus Areas (Ranked by Priority)

1. EMPLOYEE ENGAGEMENT SPECIALIST (40%)

   - Plan and execute weekly site meals for 100+ employees: vendor coordination, budget management, logistics

   - Design and promote office events/activities to foster community and belonging

   - Create engaging site communications (announcements, newsletters, digital signage)

2. MEETING & EVENT CONCIERGE (30%)

   - Provide white-glove support for executive meetings and high-visibility events

   - Coordinate room setups/resets, AV partnerships, furniture layouts

   - Serve as primary point-of-contact for meeting-related workplace needs

3. WORKPLACE OPERATIONS & CUSTOMER SERVICE (20%)

   - Manage front desk inquiries with hospitality-level service (minimal traditional reception)

   - Coordinate visitor badges/access with security team

   - Route workplace tickets, deliveries, and employee requests efficiently

4. ADMINISTRATIVE & FINANCIAL SUPPORT (10%)

   - Handle P-Card purchases, invoice reconciliation, expense reporting

   - Track site metrics (attendance, events, budget usage) and maintain SharePoint dashboards

Required Profile

- Hospitality background (hotel concierge, event coordinator, fine dining service) PREFERRED

- 10+ years in employee experience, workplace operations, office coordination, or high-volume customer service

- Advanced Microsoft Office proficiency (Excel for tracking, Outlook scheduling, PowerPoint comms)

- Exceptional written/verbal communication—clear, warm, professional tone

- Proactive mindset: anticipates needs, solves problems independently

- Comfortable learning new workplace platforms quickly

Key Success Traits

- Naturally cheerful and energetic "people person"

- Organized multitasker who thrives in fast-paced corporate environments

- Detail-oriented with strong expense management discipline

- Flexible and adaptable to shifting priorities and last-minute requests

Interview Process

- 15-min initial screening

- 3-4 x 15-min back-to-back panels (Manager, Team Lead, Admin Lead)

- Final hiring manager discussion

Why You'll Love This Role

Hospitality pros transition seamlessly—your guest service instincts plus basic admin skills create magical employee experiences. Weekly events are your stage, and you'll be the office hero who makes work feel welcoming.

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About Infobahn Softworld

Sourced by ZipRecruiter

Formed in 1996, Infobahn Softworld is a leading Technology and Professional Services Company. For many years we have successfully served the technology needs of several customers from diverse industries and locations throughout North America. Infobahn Softworld has a reputation for addressing its clients’ complex challenges with business understanding and innovative technical solutions. Infobahn specializes in full lifecycle project efforts conducted in strategic partnership with some of the world’s most prominent companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

1996

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