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Directory Assistant Jobs in Arizona (NOW HIRING)

TecTammina

Exchange/O365 Operations Lead

Phoenix, AZ · On-site

... assist with pre-sales activities, including client development, product demos, and creating ... Ability to design, implement, and troubleshoot Active Directory Federated Services for Office 365 ...

Dental Care Alliance

Dental Assistant

Gilbert, AZ

$24 - $30/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... emergency telephone directory. Qualifications Qualifications: * One year of more on-the-job ...

Dental Care Alliance

Dental Assistant

Gilbert, AZ · On-site

$24 - $30/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... emergency telephone directory. Qualifications Qualifications: * One year of more on-the-job ...

Dental Care Alliance

Dental Assistant

Gilbert, AZ

$24 - $30/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... emergency telephone directory. Qualifications Qualifications: * One year of more on-the-job ...

Dental Care Alliance

Dental Assistant

Gilbert, AZ

$24 - $30/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... telephone directory. Qualifications: * One year of more on-the-job-experience (with supporting ...

CPS, LLC

Senior Systems Engineer (EDS&A)

Sierra Vista, AZ

$93K - $127K/yr

... Directory Services and Authentication (EDS&A) Systems Engineer, you will provide services in support of the U.S. Army Network Enterprise Technology Command (NETCOM), Assistant Chief of Staff (ACofS ...

CPS, LLC

Senior Systems Engineer (EDS&A)

Sierra Vista, AZ · On-site

$93K - $127K/yr

... Directory Services and Authentication (EDS&A) Systems Engineer, you will provide services in support of the U.S. Army Network Enterprise Technology Command (NETCOM), Assistant Chief of Staff (ACofS ...

Collabera

Windows Administrator

Phoenix, AZ

$43.50 - $54.25/hr

This role is for an experienced Windows System Engineer position that will assist with the architecture design, implementation, integration and support of Directory Services for enterprise (non ...

Robert Half

PC Technician

Phoenix, AZ · On-site

$26.60 - $30.80/hr

Manage user account support tasks within Active Directory, including access updates, basic account ... * Assist with network-related troubleshooting by identifying connectivity problems and ...

Posted today

Big-D

Assistant Superintendent

Phoenix, AZ

Assists the project manager in creating a project directory of owner, architect, team, and ... date * Assist with Job/site setup, including: a storm water program policy plan (SWPPP) and dust ...

ACM LLC - Phoenix AZ

Be Seen First

Assistant Property Manager

Phoenix, AZ · On-site

$50K - $65K/yr

JOB SUMMARY: Assist the Property Manager/Senior Property Manager in the achievement of the owner ... Maintain and monitor signage to include suite, building and directory. * Process all tenant bill ...

Applied Technical Services, LLC

IT Support Tech I

Tempe, AZ · On-site

$21 - $28.75/hr

... • Assist with IT projects • Stage new systems for deployment by the IT helpdesk • Perform basic Active Directory user management • Serve as primary contact for IT hardware requests • ...

Vertech

Systems Administrator I

Phoenix, AZ · On-site

If you're the type who geeks out over a clean Active Directory structure, takes pride in a well ... Provide internal helpdesk support * Assist with implementation and support of client industrial ...

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Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are popular job titles related to Directory Assistant jobs in Arizona? For Directory Assistant jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in Arizona look for? The top searched job categories for Directory Assistant jobs in Arizona are:
What cities in Arizona are hiring for Directory Assistant jobs? Cities in Arizona with the most Directory Assistant job openings:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Identity and Directory Services Administrator

Phoenix Staff

Phoenix, AZ

$40 - $45/hr

Full-time, Contractor

Posted 21 days ago

Job description

Title: Identity and Directory Services Administrator

Location: Phoenix, AZ

Type: Full-Time, Contract to Hire

Compensation: $40 - $45/ Hour


About the Opportunity

Phoenix Staff is partnering with a growing organization seeking an experienced Identity & Directory Services Administrator to support and secure enterprise identity platforms and directory environments. This role will play a key part in identity and access management, authentication, security controls, and overall IT infrastructure support.

The ideal candidate will have strong experience with identity management, directory services, and security best practices, along with the ability to balance technical security requirements with day-to-day operational needs. This position will work collaboratively across IT and security teams to maintain reliable, secure, and efficient systems.


Position Overview

The Identity & Directory Services Administrator is responsible for administering, maintaining, and securing enterprise identity platforms and directory services. Working independently with general guidance from IT leadership, this role focuses primarily on identity and access management while also contributing to broader systems administration and operational support initiatives.

This position requires a strong understanding of authentication, access controls, security practices, and identity governance while partnering with technical teams and end users to support a secure and effective technology environment.


Key Responsibilities

Identity & Access Management

  • Manage and support enterprise identity and access management processes.
  • Administer user access, permissions, and authentication requirements.
  • Support access governance initiatives and ensure alignment with security policies.
  • Assist with privileged access management processes and controls.

Directory Services & Authentication

  • Administer and maintain directory service environments.
  • Support Active Directory and cloud-based identity platforms.
  • Manage authentication technologies and access control solutions.
  • Troubleshoot identity, authentication, and access-related issues.

Security & Compliance Support

  • Monitor identity-related security activities and assist with incident response efforts.
  • Support security best practices, including least privilege access and multi-factor authentication.
  • Assist with compliance requirements through access reviews, documentation, and process improvements.

Systems Administration & Operational Support

  • Provide secondary support for broader IT systems administration functions.
  • Assist with troubleshooting and resolving technical issues across identity and authentication platforms.
  • Partner with internal teams and end users to provide effective technical support.
  • Create and maintain documentation related to systems, processes, and procedures.
  • Identify opportunities to improve operational efficiency and security practices.


Required Skills & Qualifications

  • Strong understanding of identity and access management concepts.
  • Ability to balance security requirements with operational business needs.
  • Strong troubleshooting and problem-solving skills across identity and authentication technologies.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Ability to work independently while collaborating effectively within a small team environment.


Minimum Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • 3+ years of experience supporting identity management, directory services, or systems administration.
  • Experience administering Active Directory and/or Microsoft Entra ID.
  • Familiarity with authentication protocols such as SAML, OAuth, and OpenID Connect.
  • Working knowledge of security best practices, including least privilege access and multi-factor authentication.


Preferred Qualifications

  • Experience supporting Microsoft 365 and Azure environments.
  • Experience with Conditional Access and identity governance solutions.
  • Familiarity working within regulated industries or compliance-focused environments.
  • Experience with privileged access management (PAM) solutions.
  • Relevant certifications such as Microsoft SC-300, Security+, or similar credentials preferred.