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Directory Assistant Jobs in Arizona (NOW HIRING)

J.F. Shea Family of Companies

$20/hr

The Administrative Assistant, HOA acts as the first point of contact for the department by greeting ... directory codes. * Answer incoming calls and correspondence; respond to homeowner requests for ...

MetroSys

Systems Engineer

Phoenix, AZ · On-site

... Active Directory, DNS, DHCP, and Microsoft 365. * Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems. * Assist with server ...

MetroSys

Systems Engineer

Phoenix, AZ · On-site

$35 - $45/hr

... Active Directory, DNS, DHCP, and Microsoft 365. * Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems. * Assist with server ...

MetroSys

Systems Engineer

Phoenix, AZ · On-site

... Active Directory, DNS, DHCP, and Microsoft 365. * Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems. * Assist with server ...

CPS, LLC

Senior Systems Engineer (OOBM)

Sierra Vista, AZ · On-site

$93K - $127K/yr

S. Army Network Enterprise Technology Command (NETCOM), Assistant Chief of Staff (ACofS), G-3/5. ... Expert knowledge of enterprise Directory Services concepts, AD, Messaging, and Enterprise Directory ...

Desert IT Solutions

Be Seen First

MSP IT Support Technician - Phoenix, AZ

Phoenix, AZ · On-site

$50K - $60K/yr

Remotely assist users with desktop, server, point of sale, business management programs, network or ... Perform network administration functions, user account permissions, Active Directory changes ...

Vertech

Systems Administrator I

Phoenix, AZ · On-site

... Active Directory, including user accounts, group policies, DNS, and DHCP • Manage server ... Assist with system audits and vulnerability assessments at customer facilities Qualifications

Expert Technology Services

Help Desk Representative

Phoenix, AZ · On-site

$17.50 - $22.25/hr

Printers and peripheral devices * Assist with: * Active Directory password resets * VPN tunnel configuration and connectivity issues * Deliver excellent customer service, including in high-stress or ...

Vertech

Systems Administrator II

Phoenix, AZ · On-site

... Active Directory, including user accounts, group policies, DNS, and DHCP • Manage server ... Assist with system audits and vulnerability assessments at customer facilities Qualifications

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Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are popular job titles related to Directory Assistant jobs in Arizona? For Directory Assistant jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in Arizona look for? The top searched job categories for Directory Assistant jobs in Arizona are:
What cities in Arizona are hiring for Directory Assistant jobs? Cities in Arizona with the most Directory Assistant job openings:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Field Service Technician - IT

Computer Task Group, Inc

Tolleson, AZ • On-site

Full-time

Posted 6 days ago

Job description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Field Service Technician – IT, to provide onsite technical support in a fast-paced production environment. This role is responsible for troubleshooting desktop, laptop, printer, network, and software issues while supporting Windows 11, Microsoft 365, Active Directory, Cisco VPN, Citrix, and ServiceNow.

The ideal candidate has strong technical troubleshooting abilities, excellent customer service skills, and experience providing hands-on IT support.

Type: Contract

Job Title: Field Service Technician – IT

Location: Tolleson, AZ
Candidates must be able to commute and work onsite in Tolleson, AZ.

Pay Rate: Based on experience

Work Hours: Monday – Friday, 8:00 AM – 5:00 PM

Education: Associate's degree in Information Technology or a related field required.

Requirements:

  • Provide onsite support for desktops, laptops, printers, mobile devices, IP phones, and conference room technology.
  • Troubleshoot hardware, software, operating system, and network connectivity issues.
  • Support Windows 11, Microsoft 365, and Active Directory environments.
  • Resolve Cisco VPN, Citrix, and remote access issues.
  • Image, deploy, and configure computers using USB and PXE methods.
  • Maintain IT asset inventory and documentation.
  • Manage incidents and service requests using ServiceNow.
  • Coordinate hardware installations, deployments, and replacements.
  • Assist with IT projects and Smart Hands support.
  • Deliver exceptional customer service while meeting established SLAs.

Qualifications

  • 1+ year of hardware support experience.
  • 1+ year of customer-facing, onsite IT support experience.
  • Experience supporting Windows 11 and Microsoft 365.
  • Working knowledge of Active Directory administration.
  • Strong troubleshooting, communication, and organizational skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to lift equipment weighing up to 40 pounds.

Preferred Qualifications

  • Experience using ServiceNow or similar ITSM ticketing systems.
  • Experience with Cisco VPN, Citrix, LogMeIn, and device imaging.
  • Experience supporting printers, IP telephony, and conference room technology.

Preferred Certifications

  • CompTIA ITF+
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Cloud+
  • CompTIA Mobility+

Performance Expectations

  • Deliver excellent customer service and timely issue resolution.
  • Meet service level agreements (SLAs) and quality standards.
  • Follow IT service management processes and best practices.
  • Communicate professionally with end users and technical teams.
  • Take ownership of assigned incidents through successful resolution.

Additional Information

  • No third party resumes will be accepted.

  • Drug testing and/or other employment-related inquiries may be conducted.

  • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

  • All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).

  • CTG is an Equal Employment Opportunity employer.

  • CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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