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Directory Assistant Jobs in Ontario (NOW HIRING)

PRIORITY WASTE RESOURCES LLC

Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory). * Assist with new-hire onboarding and offboarding ...

Winters Technical Staffing

Service Desk Technician

Ajax, ON · On-site

CA$25 - CA$30/hr

... * Assist with PC imaging and deployment * Diagnose and resolve IS incidents and fulfil IS requests ... Perform basic Active Directory tasks (account unlocks, password resets, group membership updates)

AIM Software

... Active Directory). Your team provides advanced operational support and acts as subject matter ... SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you ...

OTI Lumionics Inc.

IT Administrator

Mississauga, ON · On-site

CA$55K - CA$75K/yr

... * Assist in identifying and recommending improvements to IT systems, tools, and processes to ... Familiarity with Windows environments, Active Directory, and basic networking * Experience ...

goeasy

Infrastructure Analyst

Mississauga, ON · Hybrid

CA$64K - CA$82K/yr

... * Assist in the administration and integration of identity platforms (Active Directory, Entra ID, Okta) and SaaS applications (e.g., Microsoft 365). * Perform core system administration tasks ...

goeasy

Infrastructure Analyst

Mississauga, ON · Hybrid

CA$64K - CA$82K/yr

... * Assist in the administration and integration of identity platforms (Active Directory, Entra ID, Okta) and SaaS applications (e.g., Microsoft 365). * Perform core system administration tasks ...

SecuriBC (IBC Computers Brantford)

Be Seen First

MSP IT Administrator

Brantford, ON · On-site

CA$40K - CA$80K/mo

Support Active Directory, Group Policy, DNS, DHCP, file servers, print servers, and virtualization ... Provide remote support from the office and technical support at client locations. * Assist with ...

Magna

Manufacturing Systems Analyst

Guelph, ON · On-site

CA$90K - CA$125K/yr

Strong background in Windows Server administration and Active Directory. * Networking experience ... to assist in the initial screening of applications submitted through our Workday system. These ...

Magna

Systems Analyst

Guelph, ON · On-site

CA$90K - CA$113K/yr

Strong background in Windows Server administration and Active Directory. * Networking experience ... to assist in the initial screening of applications submitted through our Workday system. These ...

Arjo

CA$18/hr

Document Management Assistant (Summer Intern) Location: Mississauga, ON Duration: Four (4) weeks ... Arjo Canada has been selected for The Career Directory as 2023 Canada's Best Employers for Recent ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON

Provide basic assistance on Active Directory both on-prem and on Azure as well as on other managed ... * Assist in the development of corporate standards and the IM/IT strategy * Review and recommend ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON

CA$40 - CA$45/hr

We can pay $40-$45 per hour (T4), maybe slightly more and looking for * Assist in IT operations and ... Provide basic assistance on Active Directory both on-prem and on Azure as well as on other managed ...

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Directory Assistant information

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What jobs does a directory assistant do?

A directory assistant helps callers or visitors find contact information, addresses, or other details for businesses, organizations, or individuals. They often work in call centers or customer service environments, using phone directories, databases, or online tools to provide accurate information quickly.

What job categories do people searching Directory Assistant jobs in Ontario look for?

The top searched job categories for Directory Assistant jobs in Ontario are:

Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Help Desk Technician

PRIORITY WASTE RESOURCES LLC

On-site

Full-time

Re-posted 7 days ago

Job description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.

Duties and Responsibilities

  • Serve as the first point of contact for support requests via the ticketing system, email, and phone.
  • Triage, diagnose, and resolve common hardware, software, and connectivity issues.
  • Image, configure, and deploy desktops, laptops, and peripherals.
  • Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
  • Assist with new-hire onboarding and offboarding setup.
  • Document all requests, steps, and resolutions thoroughly in the ticketing system.
  • Escalate issues beyond Tier 1 scope to senior technical staff.
  • Provide clear, patient guidance and basic training to non-technical users.

The successful candidate profile includes

  • High school diploma or equivalent; associate degree or IT certification a plus.
  • 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
  • Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
  • Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
  • Strong problem-solving and communication skills, with patience and a customer-service mindset.
  • Ability to work independently and as part of a team, and to follow tickets through to resolution.
  • Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].

Preferred Qualifications

  • Certifications such as CompTIA A+, Network+, or Google IT Support.
  • Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
  • Familiarity with Active Directory / Entra ID user administration.
  • Experience supporting a multi-site or field-based workforce.

At Priority Waste, there are fundamental qualities that we look for in all our employees

  • People who excel in a collaborative environment (team players)
  • A willingness to do whatever the situation calls for
  • An excitement to be part of a growing organization
  • A genuine understanding that the quality of your work has a direct impact on the company's success

Apply