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Directory Assistant Jobs in Madison, WI (NOW HIRING)

Optime Tech

Desktop Technician

Mineral Point, WI · On-site

$20.25 - $25.75/hr

Support Active Directory administration. * Perform routine maintenance, software installations, and Windows updates. * Assist with server support and infrastructure maintenance. * Maintain ...

TEKsystems

Systems Administrator

Madison, WI · Hybrid

$30 - $50/hr

... Active Directory and Group Policy administration Assist with server patching, upgrades, and lifecycle management Participate in change management activities and documentation Troubleshoot ...

TEKsystems

Systems Administrator

Madison, WI · Hybrid

$30 - $50/hr

... Active Directory and Group Policy administration Assist with server patching, upgrades, and lifecycle management Participate in change management activities and documentation Troubleshoot ...

Auxiant

Desktop Support Specialist

Madison, WI

Experience with Windows OS, Microsoft Active Directory, helpdesk ticketing systems, hardware setup ... Navigate and configure Windows and Ubuntu/Linux operating systems. Assist with testing and ...

SJE

SCADA Network Specialist

Madison, WI · On-site

... directory services, and network security controls. You will administer switches, firewalls, VoIP ... You will also contribute to SCADA IT/OT enhancement projects, assist with network design and ...

Talent Solutions

Network Engineer III

Janesville, WI · On-site

$70K - $90K/yr

Configure network services such as Active Directory, IIS, DNS, DHCP, and SQL. * Make appropriate managerial and discretionary decisions. Teamwork * Assist the server team with installation ...

SJE-Rhombus

SCADA Network Specialist

Madison, WI · On-site

... directory services, and network security controls. You will administer switches, firewalls, VoIP ... You will also contribute to SCADA IT/OT enhancement projects, assist with network design and ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

... * Assist IT management with physical networking tasks on occasion * Support and troubleshoot video conferencing technologies on PCs and in conference room environments * Light Active Directory ...

SHINE Technologies, LLC

IT Support Specialist

Madison, WI · On-site

$25 - $28/hr

Systems Support and Collaboration * Assist with provisioning, configuration, deployment, and ... Experience supporting or administering Active Directory and Azure Active Directory. * Working ...

Posted today

IT America Inc

Disaster Recovery Engineer

Madison, WI · Remote

Advise and assist in formulating crisis management teams to ensure that business continuity plans ... Directory, and DNS * Experience with Disaster Recovery * Good working knowledge of Disaster ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues. Assist ... Active Directory/Azure AD administration (if applicable) Hardware & Device Management Deploy and ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Basic Active Directory/Azure AD administration (if applicable) Hardware & Device Management ... Configure desk phones and extensions. * Assist with mobile device setup. * Troubleshoot basic phone ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Basic Active Directory/Azure AD administration (if applicable) Hardware & Device Management ... Configure desk phones and extensions. * Assist with mobile device setup. * Troubleshoot basic phone ...

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All JobsDirectory JobsDirectory Assistant JobsDirectory Assistant Jobs in Madison, WI

Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.

What are popular job titles related to Directory Assistant jobs in Madison, WI?

For Directory Assistant jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Directory Assistant jobs in Madison, WI look for?

The top searched job categories for Directory Assistant jobs in Madison, WI are:

Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Desktop Technician

Optime Tech

Mineral Point, WI • On-site

$20.25 - $25.75/hr

Other

Posted 15 days ago

Job description

Desktop Technician

Location: Mineral Point, WI

Job Type: Contract (12+ months)

Work Arrangement: 100% Onsite

Job Summary

We are seeking an experienced Desktop Technician to provide onsite IT support in a manufacturing environment. The ideal candidate will have experience supporting Windows desktops, imaging, Active Directory, printers, hardware, and basic networking while delivering excellent customer service.

Required Skills
  • Desktop Support
  • Windows 10/11
  • Active Directory
  • Computer Imaging
  • Printer Support
  • Hardware Troubleshooting
  • Basic Networking (TCP/IP)
  • Customer Support
  • Microsoft Office
Preferred Skills
  • Windows Server (2008–2019)
  • Remote Desktop
  • Microsoft Teams
  • SharePoint
  • Telnet
  • PuTTY
  • Server Support
  • Data Closet Support
  • UPS Monitoring
  • Cable Management
Responsibilities
  • Provide onsite desktop and technical support.
  • Install, configure, image, and deploy desktops and laptops.
  • Troubleshoot hardware, software, printers, and network connectivity.
  • Support Active Directory administration.
  • Perform routine maintenance, software installations, and Windows updates.
  • Assist with server support and infrastructure maintenance.
  • Maintain documentation and follow IT best practices.
  • Deliver excellent customer service while supporting end users.
Education

High School Diploma or equivalent.

Notes
  • This position is 100% onsite.
  • Occasional support may be required at nearby company facilities.
  • Additional details will be discussed during the interview process.

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