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Directory Assistant Jobs in Madison, WI (NOW HIRING)

Maintain accountability to lower tier technical team members to assist with escalations that ... Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS ...

Maintain accountability to lower tier technical team members to assist with escalations that ... Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS ...

Maintain accountability to lower tier technical team members to assist with escalations that ... Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS ...

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Directory Assistant information

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What jobs does a directory assistant do?

A directory assistant helps callers or visitors find contact information, addresses, or other details for businesses, organizations, or individuals. They often work in call centers or customer service environments, using phone directories, databases, or online tools to provide accurate information quickly.

What are popular job titles related to Directory Assistant jobs in Madison, WI?

For Directory Assistant jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Directory Assistant jobs in Madison, WI look for?

The top searched job categories for Directory Assistant jobs in Madison, WI are:

Infographic showing various Directory Assistant job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Home Care Aide NEEDED For Elderly Male In Watertown, WI

Care Planning Institute, Inc

Watertown, WI • On-site

$28/hr

Part-time

Re-posted 26 days ago


Job description

We are a home care aide services agency that has been in business since 2007 and help elderly people stay safe and well in their homes. We provide home care services in 15 states. We also offer same day pay options for our caregivers.

We are in need of a Personal Care Aide to assist one of our clients who is an elderly male and needs some help with bathing, dressing, grooming, and walking - to stay independent at home. The job is located in the city of Watertown, WI.

This is a long term position. 12 hours per week. The schedule is flexible but must stick to the schedule once it is agreed upon. Paid at $28/hour. Pay is $24/hour base with a $4/hour bonus to total $28/hour. You get the bonus if you work all the shifts you agreed to work during that pay period. 

The job starts soon. Experience as a caregiver is required. We can train on the specifics of the job. We will perform a background check.

Must get a TB (Tuberculosis) skin test if not had one recently. You can go to your local County Health Department and walk in to get a skin TB Test. Just provide your ID and tell them it is for employment. It costs $25. You will return 48-72 hours later to have it checked. Here is a list of County Health Departments: https://www.naccho.org/membership/lhd-directory . You can also do this at CVS Minute Clinics. Schedule appt. online at your local CVS. Cost is $75. We reimburse the $75 on your first paycheck - if you keep the receipt: www.minuteclinic.com.

BEWARE OF SCAMS!  IMPORTANT!  WE ALWAYS CONNECT WITH JOB APPLICANTS VIA TEXT/PHONE AT FIRST - BUT WILL NEVER OFFER A POSITION TO AN APPLICANT WITHOUT FIRST DOING A ZOOM INTERVIEW OR INTERVIEW IN PERSON IN ONE OF OUR OFFICES. IF SOMEONE TEXTS YOU AND SAYS THEY ARE WITH CARE PLANNING INSTITUTE AND THEY WANT TO DO AN INTERVIEW VIA TEXT AND THEN OFFER YOU A JOB VIA TEXT/PHONE WITH NO ZOOM OR IN PERSON INTERVIEW - THAT IS A SCAM. 

Again, we may initially reach out via phone or text - but we will never extend a job offer before doing a face-to-face camera on Zoom or meet with you in one of our office locations. Our online recruiters are all female. If you do a face-to-face Zoom Interview with someone who is NOT female that is a scam.

ALSO, IF THE JOB AD IS LISTED UNDER ANY COMPANY NAME THAT IS NOT ‘CARE PLANNING INSTITUTE’ – IT IS A SCAM. WE DO NOT USE OTHER COMPANIES TO RECRUIT FOR US. LASTLY, IF THEY ARE CONTACTING YOU VIA AN EMAIL ADDRESS THAT DOES NOT END WITH @CAREPLANNINGINSTITUTE.ORG THEN THAT IS A SCAM.  WE ONLY USE EMAIL ADDRESSES THAT ARE FROM OUR COMPANY DOMAIN – WE DO NOT USE GMAIL OR ANY OTHER SUCH EMAIL ACCOUNTS.

If you desire to visit our website - please copy and paste this link to your browser to do so: www.careplanninginstitute.org. Our reception phone number is: 877-487-8166.


Care Planning Institute logo

About Care Planning Institute

Sourced by ZipRecruiter

Since 2007, Care Planning Institute (CPI) founders have been committed to providing high-quality, client-centered, affordable, home care aide and planning services to assist the elderly to lead dignified and independent lives in the comfort and safety of their own homes or chosen place of residence. Most families find it difficult to provide the right care for their loved ones. If you and your family are in such a situation, we are here to give you peace of mind when it comes to your family member’s care.

Industry

Services for the elderly and persons with disabilities and individual, family and community social assistance

Company size

1 - 10 Employees

Headquarters location

Irvine, CA, US