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Director Technical Support Jobs in Michigan (NOW HIRING)

Bekum Group

Technical Sales Support

Williamston, MI · On-site

Sales Support: * Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project ... Associate's degree or two (2) year technical degree; or two (2) to three (3) years related ...

Dave & Buster's, Inc.

Games Support Tech

Utica, MI · On-site

$34K - $42K/yr

Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's, Inc.

Games Support Tech

Kentwood, MI · On-site

$34K - $43K/yr

Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's

Games Support Tech

Kentwood, MI · On-site

$34K - $43K/yr

Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's

Games Support Tech

Utica, MI · On-site

$34K - $42K/yr

Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

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Director Technical Support information

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Director Technical Support jobs in Michigan?

For Director Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Technical Support jobs in Michigan look for?

The top searched job categories for Director Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Director Technical Support jobs?

Cities in Michigan with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Sales Support

Bekum Group

Williamston, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Company Description

Join our team as a Technical Sales Support professional and play a pivotal role in bringing complex, custom-engineered machinery to life. In this highly collaborative position, you'll bridge sales, engineering, production, and customers-ensuring projects move seamlessly from quote to shipment. From supporting the promotion and configuration of advanced blow molding systems to leading machine order meetings, coordinating customer approvals, and managing acceptance and shipping logistics, you'll be at the center of every project milestone. If you thrive in a fast-paced, detail-driven environment where technical knowledge meets customer partnership, this is your opportunity to make a measurable impact.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Sales Support:

  • Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project Engineers in promoting blow molding machinery and systems.
  • Support the quoting process by conducting research, providing specialized information, and creating engineering requests for special machine features.
  • Maintain and update the configuration database on the mainframe.

Machine Orders and Project Management:

  • Convert sold machine orders into Machine Order Specification Sheets (MOSS) and lead MOSS meetings with engineering and production teams.
  • Provide regular status updates on machine orders, including timeline-specific work in progress and projected completions.
  • Communicate project updates between engineers, sales, and customers, including Gantt charting and major milestones.

Customer Coordination:

  • Serve as liaison between engineering and customers for time-sensitive approvals on machine layouts and revisions.
  • Coordinate machine acceptance, including scheduling, preparing materials, and facilitating customer arrival.
  • Support customers and salespeople throughout the machine acceptance process.

Shipping and Documentation:

  • Coordinate with materials department for shipping arrangements and confirm costs and tracking with customer locations.
  • Establish and maintain post-acceptance punch lists for handling prior to shipment.
  • Assign CSM numbers to track customer supplier components while in-house.
Qualifications

Qualifications

  • Associate's degree or two (2) year technical degree; or two (2) to three (3) years related experience and/or training; or an equivalent combination of education and experience.

  • Experience in technical sales support, project coordination, or manufacturing preferred.

  • Strong organizational skills with attention to detail and the ability to manage multiple priorities.

  • Proficiency in Microsoft Office; experience with ERP systems and project tracking tools is a plus.

Additional Information

Bekum America Corporation offers a total compensation package that emphasizes the health and wellbeing of our diverse workforce, and encourages work-life balance. Our comprehensive benefits suite aligns with our belief that people are at the center of our success and should be valued as such.

Bekum America offers full medical, dental, vision, life, short and long term disability, tuition assistance, paid holidays, competitive vacation package, 401 (K) with company match and profit sharing, increases tied to performance, and a path for continued training and development.

Bekum America Corporation reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.

Your contact person for this position:

Amber Stein, HR Manager, (517) 655-7126, [email protected]>

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