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Director Technical Support Jobs in Michigan (NOW HIRING)

Ubertal Inc

Medical Director

Jackson, MI · On-site

Fulfill or delegate CLIA roles (laboratory director, technical or clinical consultant); ensure CLIA ... Support immunization and hyper-immune programs where applicable (qualifications, approvals ...

SSAB

Technical Development Manager

Detroit, MI · On-site

$100 - $125/hr

POSITION PURPOSE Supports sales and customers in technical matters. Main targets are to maintain ... Master's degree in Business or Science SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS This position ...

SSAB

Technical Development Manager

Detroit, MI · On-site

POSITION PURPOSE Supports sales and customers in technical matters. Main targets are to maintain ... Preferred : • Master's degree in Business or Science SUPERVISORY RESPONSIBILITIES / DIRECT ...

Bekum Group

Technical Sales Support

Williamston, MI · On-site

Sales Support: * Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project ... Associate's degree or two (2) year technical degree; or two (2) to three (3) years related ...

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All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Michigan

Director Technical Support information

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Director Technical Support jobs in Michigan?

For Director Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Technical Support jobs in Michigan look for?

The top searched job categories for Director Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Director Technical Support jobs?

Cities in Michigan with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

National Tech Support Specialist

Stiles-Machinery-Inc

Grand Rapids, MI • On-site

$60 - $80/hr

Other

Posted 28 days ago

Job description

The National Technical Support Specialist provides advanced technical assistance to customers, Field Service Representatives (FSRs), and internal service teams. This role focuses on diagnosing and resolving complex issues related to hardware, software, programming, applications, and machine operations. Acting as a second-level support resource, the Specialist ensures the timely resolution of escalated technical concerns, collaborates with manufacturers, and supports documentation and parts identification efforts. Occasional on-site service may be required to resolve critical issues.

Essential Functions:

  • Technical Support & Troubleshooting
    • Accurately identify and comprehend customer issues across software and application domains.
    • Take ownership of all National-level technical support cases, ensuring timely resolution.
    • Troubleshoot Woodwop Software, Nesting, Scanners, Barcode topics and other Homag Software
  • Factory & Internal Liaison
    • Act as a direct liaison to manufacturers for escalated technical issues.
    • Collaborate with the Parts Department for technical issues and accurate parts identification.
    • Assist Documentation Specialists in identifying and fulfilling customer documentation needs.
  • Provide clear communication and guidance to customers and internal teams during issue resolution.
  • Document work performed, problems encountered, and customer feedback in detailed call reports.
  • Onsite Service
    • Perform on-site machine service when remote resolution is not possible.
    • Recognize and mitigate safety hazards in accordance with company standards.

Qualifications

  • Technical schooling, apprenticeship programs, or bachelor's in computer science or software engineering.
  • Experience with Woodwop is a nice to have
  • Strong diagnostic skills for Software and Application.
  • Willingness to travel domestically and internationally.
  • Valid driver’s license

Skills and Abilities

  • Exceptional verbal and written communication skills for internal and external collaboration.
  • Ability to adapt to changing priorities and manage competing demands effectively.
  • Strong multitasking capabilities with excellent organizational skills.
  • Advanced problem-solving and decision-making abilities to address complex operational challenges.
  • Self-starter with a high degree of initiative and independence in driving results.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Office / Cubicle / Warehouse / Customer-Site
  • Office location in Grand Rapids (Mi) or Highpoint (NC) preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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