Director Technical Support Jobs in Michigan (NOW HIRING)

EXPLEO GROUP USA is looking for an Aftersales 12V Technical & Data Specialist to join a dynamic and expanding team in Troy, MI.

Responsibilities:

Technical Leadership

• Serve as the Aftersales Subject Matter Expert (SME) for 12V battery diagnostics, testing procedures, and battery-related field concerns.
• Lead technical investigations involving battery failures, no-start concerns, charging system performance, and diagnostic process effectiveness.
• Analyze battery tester performance, software validation results, and diagnostic accuracy studies.
• Partner with Engineering, Quality, Warranty, Service Engineering, Technical Assistance, Supply Chain, and Supplier organizations to identify root causes and drive corrective actions.
• Support the development, validation, and continuous improvement of battery testing procedures, service processes, and dealer diagnostic tools.
• Lead and coordinate a cross-functional 12V Aftersales Task Force to resolve emerging field issues.
• Facilitate technical reviews, working sessions, and executive-level presentations.

Data Analytics & Reporting

• Analyze dealer battery tester data, warranty claims, telematics information, repair orders, and vehicle field performance data.
• Develop dashboards, scorecards, and KPI reporting to monitor:
• Battery replacement trends
• Warranty spend and cost drivers
• Dealer diagnostic compliance
• Battery tester effectiveness
• Vehicle platform performance
• Service campaign effectiveness
• Identify emerging trends and provide data-driven recommendations to leadership.
• Utilize statistical analysis, predictive analytics, machine learning techniques, and AI-enabled tools to improve field issue detection and decision making.
• Leverage platforms such as Palantir Foundry and other business intelligence tools to support advanced analysis and reporting.
• Create and present executive-level reports, insights, and recommendations.

Aftersales Operations Support

• Drive warranty reduction initiatives through technical analysis and corrective action implementation.
• Collaborate with dealer operations teams to improve service processes and diagnostic effectiveness.
• Monitor customer feedback and field data to proactively identify product performance concerns.
• Support service campaigns, technical actions, and continuous improvement initiatives.
• Translate complex technical and analytical findings into practical business recommendations.

Education:

Bachelor's Degree in one of the following disciplines or a related technical field:

• Electrical Engineering
• Electronics Engineering Technology
• Automotive Engineering
• Data Analytics
• Computer Science
• Related Technical Discipline

Experience:

• 5+ years of experience in one or more of the following:
• Automotive diagnostics
• Electrical systems engineering
• Aftersales operations
• Warranty analytics
• Technical data analysis
• Experience with Palantir Foundry.
• Experience using AI-based analytics tools, machine learning models, or predictive analytics applications.
• Knowledge of automotive aftersales systems, warranty processes, and dealer operations.
• Experience developing executive dashboards and business intelligence reporting solutions.
• Automotive OEM, dealership service, warranty, or diagnostic experience.
• Familiarity with battery tester technologies, telematics data, or connected vehicle analytics.
• Experience leading large cross-functional task forces or technical working groups.

Technical Skills

• Strong understanding of:
• 12V battery technologies
• Vehicle electrical systems
• Battery diagnostics
• Charging systems
• CAN network architectures
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving capabilities.
• Experience developing reports, dashboards, and business intelligence solutions.
• Ability to analyze large data sets and translate findings into actionable recommendations.
• Strong written, verbal, and presentation skills.

Leadership Skills

• Ability to lead and influence cross-functional teams without direct authority.
• Experience coordinating complex initiatives involving multiple stakeholders.
• Strong executive communication and presentation capabilities.
• Strategic thinker with exceptional attention to detail.
• Proven ability to drive decisions using data and facts.

What We Offer

At Expleo USA, we value expertise, innovation, and collaboration. By joining our client's team, you'll work on high-impact automotive programs while enjoying a supportive and forward-thinking work environment.

• Competitive Compensation: $65,000 - $110,000 annually. Final compensation is determined based on experience, skills alignment, and market conditions.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 29 countries. To find out more, visit www.expleogroup.com 

Expleo is an equal opportunity employer. We commit to non-discrimination in all stages of the recruitment process, ensuring fair and unbiased hiring practices.

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