Director Of Property Operations Jobs (NOW HIRING)

Location: Philadelphia, PA

Reports To: President/CEO

FLSA Status: Exempt

Starting Salary: $120,000

Supervises: Property Managers, Assistant Property Managers, Maintenance Supervisors, and Maintenance Staff

COMPANY BACKGROUND

Asociación Puertorriqueños en Marcha (APM) is a comprehensive health, human services, and community development nonprofit that has served Northeast Philadelphia and the surrounding counties since 1970. For more than five decades, APM has been a cornerstone institution in strengthening families, advancing economic opportunity, and revitalizing historically disinvested neighborhoods.

APM’s Community and Economic Development (CED) work is anchored in the long-term revitalization of the Fairhill and eastern North Philadelphia corridor. Through strategic real estate development, public-private partnerships, and mission-driven investment, APM has developed more than 500 units of high-quality affordable housing and a vibrant commercial plaza that includes a 44,000-square-foot full-service supermarket, a community credit union, and essential retail services that bring jobs, fresh food, and economic activity back into the neighborhood.

APM’s Property Management Department oversees the full life cycle of these assets—from lease-up and resident services to facilities maintenance, regulatory compliance, and financial reporting. The portfolio is governed by multiple funding and compliance frameworks, including Low-Income Housing Tax Credits (LIHTC), HUD programs, and internal APM reporting to senior leadership and the Board of Directors, ensuring both fiscal integrity and mission alignment.

POSITION SUMMARY

The Director of Property Management provides strategic leadership and operational oversight for APM’s affordable housing portfolio, ensuring high-quality property operations that support APM’s mission of helping individuals and families achieve their greatest potential. This role will oversee a portfolio of 500+ affordable housing units, ensures full LIHTC and regulatory compliance, and leads property management and maintenance teams to deliver safe, well-maintained, and financially sound housing.

The Director plays a critical leadership role in aligning property management operations with APM’s holistic service model, values, and long-term organizational goals. The Director also works closely with Finance and the Community Development Department when developing LIHTC projects and other community/mission based real estate projects.

Essential Duties and Responsibilities:

Leadership & Team Management

• Provide leadership, supervision, and support to Property Managers and Maintenance Supervisors across multiple APM properties.
• Build and maintain a high-performing, mission-driven property management team.
• Establish clear expectations, conduct performance evaluations, and support staff development and accountability.
• Promote collaboration between property management, maintenance, and APM program staff.

Affordable Housing Compliance

• Ensure full compliance with LIHTC, HUD, PHFA, PHA, and other regulatory and funding requirements.
• Oversee certifications, recertifications, audits, inspections, and compliance reporting.
• Serve as the primary internal expert on affordable housing compliance and regulatory risk management.
• Develop, implement, and monitor policies and procedures to maintain compliance across the portfolio.

Operational & Financial Oversight

• Oversee property operations to ensure strong occupancy, timely rent collections, and effective expense control.
• Collaborate with finance and asset management teams on operating budgets, financial reporting, and variance analysis.
• Support long-term asset management strategies, including capital planning and preservation of APM’s housing assets.
• Monitor performance metrics and implement corrective actions as needed.

Maintenance & Facilities Management

• Provide oversight of maintenance operations to ensure properties meet safety, habitability, and inspection standards.
• Ensure preventative maintenance programs and unit turnover timelines are met.
• Oversee capital improvements and major repairs in coordination with senior leadership.

Strategic Planning & Reporting

• Prepare operational, compliance, and performance reports for APM leadership.
• Participate in organizational planning, policy development, and cross-department initiatives.
• Identify opportunities to improve systems, processes, and resident outcomes.

BENEFITS

• Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
• Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
• WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
• Basic Life Insurance (100% Employer Funded)
• Short-term and Long-term Disability Insurances
• 403B Retirement Plan through Mutual of America
• Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
• AllOne Health Employee Assistance Program at No Cost
• Employee Referral Program (You Can Earn Up to $600)
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Required

• Bachelor’s degree in Property Management, Business Administration, Public Administration, or related field (or equivalent experience).
• 10+ years of progressive experience in affordable housing property management, including LIHTC compliance.
• Demonstrated experience managing 500+ residential units.
• Proven ability to supervise property managers and maintenance staff.
• Strong working knowledge of fair housing laws and affordable housing regulations.
• Excellent leadership, communication, and organizational skills.

Preferred

• LIHTC, COS, or other housing-related certifications.
• Experience working in a nonprofit or mission-driven organization.
• Familiarity with property management and compliance software systems.
• Bilingual in Spanish and English.

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.