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Director Customer Experience Strategy Jobs (NOW HIRING)

TheLab

Director of UX Strategy

Manhattan, NY · On-site

$155K/yr

Director Level We're looking for a UX-first leader who applies CX strategy thinking across ecommerce, B2B platforms, and digital products along customer journey touchpoints. This is both a director ...

thelab

Director of UX Strategy

Manhattan, NY

$160K/yr

Director Level We're looking for a UX-first leader who applies CX strategy thinking across ecommerce, B2B platforms, and digital products along customer journey touchpoints. This is both a director ...

Sparks Group

Senior Manager, UX Strategy

West Mclean, VA · On-site +1

Coach and mentor UX professionals while providing direct feedback and support on design initiatives ... Design connected customer journeys across multiple channels, including web, email, marketing ...

New

Dell

Experience Strategy Lead - Consumer

Austin, TX · On-site

$165K/yr

User Interface Senior Principal EngineerEverything we do, we do with our customers front of mind ... As an Experience Strategy Lead - Consumer, you will define and drive end-to-end experience strategy ...

New

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$67K

$154.1K

$207.5K

How much do director customer experience strategy jobs pay per year?

As of Jul 17, 2026, the average yearly pay for director customer experience strategy in the United States is $154,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,500.00 and $171,500.00 per year, depending on experience, location, and employer.

What are common challenges faced by a Director Customer Experience Strategy, and how can candidates prepare for them?

One common challenge is aligning diverse departments around a unified customer experience vision, which requires strong stakeholder management and persuasive communication. Directors in this role often need to navigate shifting customer expectations and quickly adapt strategies based on real-time feedback and evolving market trends. Building buy-in for customer-focused initiatives and measuring the impact of improvements can also be demanding. Candidates can prepare by developing strong analytical skills, deep business acumen, and experience driving cross-functional projects, as well as staying current with best practices in customer experience management.

What does a Director of Customer Experience Strategy do?

A Director of Customer Experience Strategy is responsible for developing and implementing strategies that enhance the overall customer journey and satisfaction. They analyze customer insights, align business goals with customer needs, and collaborate across teams to improve customer interactions. This role involves leveraging data, technology, and best practices to create seamless and engaging experiences. They also monitor key performance metrics to ensure continuous improvement and drive customer loyalty.

What are the key skills and qualifications needed to thrive in the Director Customer Experience Strategy position, and why are they important?

To excel as a Director Customer Experience Strategy, you need deep expertise in customer experience management, strategic planning, data analysis, and typically a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer journey mapping software, and analytics tools such as Salesforce, Qualtrics, or Adobe Experience Manager is highly valuable, along with certifications like CCXP (Certified Customer Experience Professional). Exceptional leadership, cross-functional collaboration, and strong communication skills set you apart in driving alignment and motivating teams. These abilities are critical for successfully developing and implementing customer experience strategies that enhance satisfaction and loyalty in complex organizational environments.

More about Director Customer Experience Strategy jobs
What cities are hiring for Director Customer Experience Strategy jobs? Cities with the most Director Customer Experience Strategy job openings:
What are the most commonly searched types of Customer Experience Strategy jobs? The most popular types of Customer Experience Strategy jobs are:
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Director Customer Experience Strategy jobs near you
Infographic showing various Director Customer Experience Strategy job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $154,081 per year, or $74.1 per hour.
Assistant Store Director, Customer Experience

Assistant Store Director, Customer Experience

Saks OFF 5TH

Milpitas, CA • On-site

$69K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Saks OFF 5TH rating

5.3

Company rating: 5.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

16th of 21 rated department stores

Job description

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Saks OFF 5TH is the premier destination for luxury off-price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global's portfolio of top luxury retail brands and real estate assets.
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Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store Directors) to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
  • Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
  • Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
  • Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
  • Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
  • Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
  • Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
  • Leverage and train walkie talkie expectations for flex of coverage to support customer need
  • Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Who Are You:
  • Establish positive interpersonal relationships and actively collaborates and contributes to a positive team dynamic
  • Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams
  • Can easily adapt to changes and can be relied upon to consistently deliver exceptional results
  • Consistently generate and share original ideas, tackling both simple and complex problems

You Also Have:
  • College Associate diploma, Bachelor's degree preferred
  • 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
  • Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
  • Proven sales track record and results driven approach
  • Proven time management skills and comfortable managing multiple projects with shifting priorities
  • Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
  • Thorough knowledge of the fashion industry and a passion for sharing your expertise
  • Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes
  • Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
  • Flexibility to work evenings, weekends and public holidays.

Salary and Other Compensation:
The starting salary for this position is between [$69,000 - $73,000 annually]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is also eligible for bonus.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
The position may not be performed remotely from Washington State.
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Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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