ZipRecruiter

Log In

1

Director Customer Experience Strategy Jobs (NOW HIRING)

Global Career Website

OR

... with direct contribution to high-value client deliverables and utilization targets. Key ... Develop a point of view on modern digital customer experiences across commerce, CRM, and self ...

Convr

Director, Customer Strategy

Schaumburg, IL · Remote

Director, Customer Strategy About Convr:Convr is an AI underwriting, data, and intelligent document ... Positioned within the Customer Experience organization, this role is distinct from Activation and ...

Upbound

Customer Experience Strategist

Plano, TX

$92K/yr

Reporting to theSenior Director of Customer Experience Strategy, this role serves as thesubject matter expert and ownerof a specific journey domain - whether customer, retailer, or coworker - and is ...

Upbound

Customer Experience Strategist

Plano, TX

$94K/yr

Reporting to theSenior Director of Customer Experience Strategy, this role serves as thesubject matter expert and ownerof a specific journey domain - whether customer, retailer, or coworker - and is ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

Overview The Customer Experience Strategist is an integral member of the Paychex Customer ... Master's Degree - Preferred * 5 years of experience in a strategy development role related to ...

Liveops

Director, Customer Success

The Director will partner closely with executive stakeholders to align Liveops' capabilities with ... Customer Experience Strategy * AI & Digital Transformation Fluency * Outcome-Based Partnership ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Strategy JobsDirector Customer Experience Strategy Jobs

Director Customer Experience Strategy information

See salary details

$67K

$154.1K

$207.5K

How much do director customer experience strategy jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer experience strategy in the United States is $154,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,500.00 and $171,500.00 per year, depending on experience, location, and employer.

What are common challenges faced by a director customer experience strategy, and how can candidates prepare for them?

One common challenge is aligning diverse departments around a unified customer experience vision, which requires strong stakeholder management and persuasive communication. Directors in this role often need to navigate shifting customer expectations and quickly adapt strategies based on real-time feedback and evolving market trends. Building buy-in for customer-focused initiatives and measuring the impact of improvements can also be demanding. Candidates can prepare by developing strong analytical skills, deep business acumen, and experience driving cross-functional projects, as well as staying current with best practices in customer experience management.

What does a director customer experience strategy do?

A Director of Customer Experience Strategy is responsible for developing and implementing strategies that enhance the overall customer journey and satisfaction. They analyze customer insights, align business goals with customer needs, and collaborate across teams to improve customer interactions. This role involves leveraging data, technology, and best practices to create seamless and engaging experiences. They also monitor key performance metrics to ensure continuous improvement and drive customer loyalty.

What are the key skills and qualifications needed to thrive in the director customer experience strategy position, and why are they important?

To excel as a Director Customer Experience Strategy, you need deep expertise in customer experience management, strategic planning, data analysis, and typically a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer journey mapping software, and analytics tools such as Salesforce, Qualtrics, or Adobe Experience Manager is highly valuable, along with certifications like CCXP (Certified Customer Experience Professional). Exceptional leadership, cross-functional collaboration, and strong communication skills set you apart in driving alignment and motivating teams. These abilities are critical for successfully developing and implementing customer experience strategies that enhance satisfaction and loyalty in complex organizational environments.

More about Director Customer Experience Strategy jobs
What cities are hiring for Director Customer Experience Strategy jobs? Cities with the most Director Customer Experience Strategy job openings:
What are the most commonly searched types of Customer Experience Strategy jobs? The most popular types of Customer Experience Strategy jobs are:
What states have the most Director Customer Experience Strategy jobs? States with the most job openings for Director Customer Experience Strategy jobs include:
What job categories do people searching Director Customer Experience Strategy jobs look for? The top searched job categories for Director Customer Experience Strategy jobs are:
Director Customer Experience Strategy jobs near you
Infographic showing various Director Customer Experience Strategy job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $154,081 per year, or $74.1 per hour.

Experience Strategy Lead

Global Career Website

OR

Other

Medical, PTO

Re-posted 2 days ago

Job description

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world's most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

As an Experience Strategy Lead, you will be instrumental in growing our Experience Strategy capabilities while maintaining a direct impact on client success through high-level billable project leadership. You will serve as a strategic and functional expert, acting as the primary Design and Experience Lead on key engagements to drive critical business processes and deliver transformative digital outcomes. Your role involves a blend of executive-level thought leadership and hands-on execution, balancing practice growth and departmental management with direct contribution to high-value client deliverables and utilization targets.

Key Responsibilities
  • Maintain a consistent billable utilization target by serving as the dedicated Design and Experience Lead for assigned client accounts and projects.
  • Directly contribute to and oversee the creation of Experience Strategy artifacts, including research frameworks, content audits, strategic benchmarks, persona development, and journey mapping 
  • Scale the Experience Strategy practice by leading recruitment, interviewing, and hiring initiatives to grow the department.
  • Drive organization-wide growth by spearheading sales initiatives, strategic account reviews, and high-level consulting engagements.
  • Provide executive sponsorship and hands-on quality control across multiple projects to ensure the integrity of design and strategy deliverables.
  • Define and evolve the suite of services and deliverables offered, adapting to emerging market trends and evolving client needs.
  • Collaborate with sales and senior leadership teams to establish workflows for cross-functional integration between Experience Strategy, UX, and UI.
  • Develop modular, reusable sales documentation, service descriptions, and case studies to streamline RFP responses and business development.
  • Establish departmental standards for tools, processes, and methodologies while evangelizing the discipline across the wider organization.
  • Manage the functional team's performance through resource allocation, mentorship, and professional development reviews.
  • Lead hands-on creation of practice-specific artifacts and provide collaborative support for UX and UI design work when necessary.
  • Create executive-facing narratives, presentations, and strategic storytelling that clearly communicate customer experience opportunities, transformation vision, and business value. 
  • Develop a point of view on modern digital customer experiences across commerce, CRM, and self-service channels, grounded in customer behavior, buyer journeys, and brand experience principles. 
Qualifications and Skills
  • 7+ years of professional experience in experience strategy, CX consulting, digital transformation
  • 3+ years of experience in functional team oversight and managerial leadership within a creative or agency environment.
  • Proven ability to meet and exceed billable utilization targets while simultaneously managing practice-level leadership responsibilities.
  • Extensive background working within the consulting or professional services industry, managing client relationships and delivering high-impact strategic solutions.
  • Experience acting as the primary Experience Strategy or CX lead on large-scale digital transformation initiatives, ideally spanning commerce, customer engagement, or digital experience platforms 
  • Advanced skills in research methodologies, including facilitating stakeholder workshops and synthesizing complex research into cogent strategic arguments.
  • Demonstrated experience  in presentation development and strategic storytelling, with the ability to translate complex ideas into compelling executive narratives; familiarity with UX design tools such as Figma preferred 
  • Master-level communication, interpersonal, and presentation skills with a demonstrated ability to influence and inspire cross-functional teams.
  • Experience defining customer experience strategies informed by user behavior, journey design, digital engagement models, and commerce / retail experience principles 
What we offer in return
  • Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
  • Off-the-Charts Career Growth: lear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
  • Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
  • Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
Why work for Astound Digital?

Whether you're working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!

Apply