The Marriott Rochester Airport is currently hiring a Front Desk/Night Audit Agent. In this role, you will split time between supporting the Front Office and Night Audit operations. Do you have a passion for service and love to put a smile on peopleโs faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! Youโll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: โข Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers โข Bookkeeping: keep accurate records of all hotel guest account information โข Field customer complaints when necessary โข Communicate with housekeeping to make sure guest rooms are ready โข Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guestsโ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: โข Exhibits working knowledge of Microsoft Office and reservation management systems โข Must have graduated high school, received a GED or equivalent โข Has experience answering telephone calls and troubleshooting stressful situations โข At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred โข Displays impeccable interpersonal, time management, organizational skills, and customer service skills Compensation: $17 - $19 hourly
โข