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Deaf Relay Service Jobs (NOW HIRING)

Nagish

Social Media Lead

Manhattan, NY · On-site

$50K - $80K/yr

Proficiency in ASL, or strong comfort working with ASL interpreters in Deaf-led spaces. * Deep understanding of the accessibility landscape, including relay services (IP CTS, IP Relay) and assistive ...

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How much do deaf relay service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for deaf relay service in the United States is $26.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $31.49 per hour, depending on experience, location, and employer.

What is a Deaf Relay Service job?

A Deaf Relay Service job involves facilitating communication between deaf, hard-of-hearing, and hearing individuals through text or video relay services. Relay agents or operators help by converting spoken language into text or sign language and vice versa. This service ensures effective and accessible communication for individuals who use telecommunications relay services (TRS). Employees in this role must have strong typing skills, language proficiency, and an understanding of deaf culture and communication needs.

What are the key skills and qualifications needed to thrive in the Deaf Relay Service position, and why are they important?

To thrive in a Deaf Relay Service role, you typically need fluency in American Sign Language (ASL) and English, strong listening and interpretation skills, and at least a high school diploma or specialized training in deaf relay services. Familiarity with telecommunications relay systems, video relay software, and FCC regulations is often required, along with any certifications related to relay interpreting or telecommunications. Excellent interpersonal skills, patience, and cultural sensitivity are crucial for effectively supporting the Deaf and Hard of Hearing community. These competencies ensure clear, accurate communication and a professional, supportive experience for relay service users.

What are the typical challenges faced by Deaf Relay Service professionals, and how do they overcome them?

Deaf Relay Service professionals often encounter challenges such as accurately interpreting complex conversations in real time, managing calls involving technical or specialized vocabulary, and ensuring confidentiality. They overcome these challenges by staying current with ongoing training in both technology and communication protocols, collaborating closely with team members, and utilizing established procedures for handling sensitive information. Support from supervisors, access to resources, and peer feedback further help relay agents address high-pressure situations and maintain high service standards. This teamwork and continual learning environment enables professionals to deliver effective, reliable communication assistance to users.

What cities are hiring for Deaf Relay Service jobs? Cities with the most Deaf Relay Service job openings:
What are the most commonly searched types of Deaf Relay Service jobs? The most popular types of Deaf Relay Service jobs are:
What states have the most Deaf Relay Service jobs? States with the most job openings for Deaf Relay Service jobs include:
What job categories do people searching Deaf Relay Service jobs look for? The top searched job categories for Deaf Relay Service jobs are:
Deaf Relay Service jobs near you
Infographic showing various Deaf Relay Service job openings in the United States as of May 2026, with employment types broken down into 49% Full Time, 38% Part Time, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $55,504 per year, or $26.7 per hour.
Sign Language Interpreter - VRS - Part Time - Baltimore, Maryland

Sign Language Interpreter - VRS - Part Time - Baltimore, Maryland

Sorenson

Columbia, MD • On-site, Remote

$25 - $60/hr

Full-time, Part-time

Posted 5 days ago

Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

213th of 425 rated business services

Job description

Salary Range: $25-$60 (depending on location, education, and certifications)

Location: Baltimore, MD

Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)

Benefits of interpreting with Sorenson:

  • Flexible Scheduling
  • Premium shifts offered to boost hourly wage
  • Earn CEU’s
  • Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked
  • 401K plans with employer contribution
  • No scripts
  • Resiliency/Vicarious Trauma resources available at no cost
  • Company-wide Network
    • Transfer and visiting interpreter opportunities to any of the centers across the US or Canada

A successful candidate will have:

  • Ability to pass our required skills assessment
  • A high school diploma or GED
  • An associate’s or bachelor’s degree (preferred, but not required)
  • Interpreter certification (as required by local regulations)
  • 3 years’ experience working as an interpreter (preferred, but not required)
  • Ability to troubleshoot basic technical issues
  • Ability to work in a fast paced, dynamic, highly regulated and customer service focused environment
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components
  • Regular and predictable attendance

Job Snapshot:

Sorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.

Responsibilities:

  • Effectively interpret between American Sign Language (ASL) and spoken English
  • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
  • Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct
  • Demonstrate full compliance with Sorenson Communications attendance policy
  • Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
  • The ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.
  • Possess the ability to quickly learn and implement new and changing technologies
  • Work effectively in a team environment; receive support from and provide support to colleagues
  • Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations
  • Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment
  • Enhance interpreting skills through continued education training
  • Demonstrate willingness and ability to complete additional duties and assignments on an on-going basis

About Us:

  • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
  • Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.

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