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Unemployment Customer Service Jobs (NOW HIRING)

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Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

... services affecting clients. Attend webinars and training to stay up to date on best practices ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

HR One

Unemployment Insurance Specialist

Syracuse, NY · On-site

$22 - $23/hr

Provide excellent customer service by professionally assisting clients and giving advice that ... The Unemployment Insurance Specialist does not have any direct supervisory responsibilities.

Distro

Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

... services affecting clients. Attend webinars and training to stay up to date on best practices ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Cincinnati, OH

$23 - $25/hr

... services affecting clients. Attend webinars and training to stay up to date on best practices ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Chandler, AZ · On-site

$22.81 - $24.61/hr

The company and its service providers collectively serve over 95,000 businesses and process over ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

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Unemployment Customer Service information

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How much do unemployment customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for unemployment customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an unemployment customer service representative do?

An Unemployment Customer Service representative assists individuals who are filing for or receiving unemployment benefits. Their responsibilities include answering questions about eligibility, helping with the application process, resolving issues with claims, and providing information about the status of benefits. They also guide customers through required documentation and troubleshoot common problems related to unemployment insurance programs. This role requires strong communication skills and the ability to understand and explain complex policies.

What are the key skills and qualifications needed to thrive as an unemployment customer service representative?

To thrive as an Unemployment Customer Service Representative, you need strong knowledge of unemployment benefits policies, excellent problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, case management systems, and government databases is typically required. Patience, active listening, and effective communication are crucial soft skills for addressing claimant concerns and handling sensitive situations. These skills ensure efficient, accurate assistance to individuals seeking benefits, fostering trust and satisfaction in public service roles.

What are the most common challenges faced by unemployment customer service representatives, and how can I prepare for them?

Unemployment Customer Service representatives often encounter high call volumes and emotionally charged conversations with claimants experiencing financial stress. Managing complex cases, interpreting state-specific regulations, and navigating multiple internal systems are common challenges. To prepare, it's helpful to develop strong communication, empathy, and problem-solving skills, as well as become familiar with unemployment insurance policies in your state. Training and ongoing support are typically provided to help new team members succeed.

What is the difference between Unemployment Customer Service vs Unemployment Claims Specialist?

AspectUnemployment Customer ServiceUnemployment Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of unemployment laws; sometimes additional certifications
Work EnvironmentCall centers, government offices, remote supportGovernment agencies, processing centers, office settings
Employer & IndustryState unemployment agencies, public sectorState government departments, public sector
Job FocusAssisting claimants with inquiries, providing informationProcessing claims, verifying eligibility, managing case details

While both roles support unemployment services, Unemployment Customer Service primarily involves assisting claimants with general inquiries and providing information. In contrast, Unemployment Claims Specialists handle the detailed processing and verification of claims, often requiring more specialized knowledge of unemployment laws and procedures.

More about Unemployment Customer Service jobs

What are the most commonly searched types of Unemployment Customer Service jobs?

The most popular types of Unemployment Customer Service jobs are:

What states have the most Unemployment Customer Service jobs?

States with the most job openings for Unemployment Customer Service jobs include:

What job categories do people searching Unemployment Customer Service jobs look for?

The top searched job categories for Unemployment Customer Service jobs are:

Unemployment Customer Service jobs near you
Infographic showing various Unemployment Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Automated Health Systems, Inc.

Nashville, TN • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

193rd of 226 rated it services

Job description

Automated Health Systems has Customer Service Representative positions available in Nashville, TN. These positions are remote.
Responsibilities:
  • Assisting individuals with information and support regarding unemployment benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.

Benefits:
  • Health/Dental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Qualifications:
  • Minimum 2 years' experience in a call center environment required.
  • Experience in health/human services and knowledge of Medicaid preferred.
  • Strong PC proficiency required.
  • High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
  • Bilingual skills a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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