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Unemployment Customer Service Jobs (NOW HIRING)

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Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

... services affecting clients. Attend webinars and training to stay up to date on best practices ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

HR One

Unemployment Insurance Specialist

Syracuse, NY · On-site

$22 - $23/hr

Provide excellent customer service by professionally assisting clients and giving advice that ... The Unemployment Insurance Specialist does not have any direct supervisory responsibilities.

HR One

Unemployment Insurance Specialist

Syracuse, NY · On-site

$22 - $23/hr

Provide excellent customer service by professionally assisting clients and giving advice that ... The Unemployment Insurance Specialist does not have any direct supervisory responsibilities.

Distro

Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

... services affecting clients. Attend webinars and training to stay up to date on best practices ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Chandler, AZ

$22.81 - $24.61/hr

The company and its service providers collectively serve over 95,000 businesses and process over ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

... services affecting clients. Attend webinars and training to stay up to date on best practices ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Chandler, AZ · On-site

$22.81 - $24.61/hr

The company and its service providers collectively serve over 95,000 businesses and process over ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Chandler, AZ · On-site

$22.81 - $24.61/hr

The company and its service providers collectively serve over 95,000 businesses and process over ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Cincinnati, OH

$23 - $25/hr

... services affecting clients. Attend webinars and training to stay up to date on best practices ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

Distro

Unemployment Claims Associate

Chandler, AZ · On-site

$22.81 - $24.61/hr

The company and its service providers collectively serve over 95,000 businesses and process over ... Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). #SolvoHRGlobal #LI ...

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Unemployment Customer Service information

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How much do unemployment customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for unemployment customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an unemployment customer service representative do?

An Unemployment Customer Service representative assists individuals who are filing for or receiving unemployment benefits. Their responsibilities include answering questions about eligibility, helping with the application process, resolving issues with claims, and providing information about the status of benefits. They also guide customers through required documentation and troubleshoot common problems related to unemployment insurance programs. This role requires strong communication skills and the ability to understand and explain complex policies.

What are the key skills and qualifications needed to thrive as an unemployment customer service representative?

To thrive as an Unemployment Customer Service Representative, you need strong knowledge of unemployment benefits policies, excellent problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, case management systems, and government databases is typically required. Patience, active listening, and effective communication are crucial soft skills for addressing claimant concerns and handling sensitive situations. These skills ensure efficient, accurate assistance to individuals seeking benefits, fostering trust and satisfaction in public service roles.

What are the most common challenges faced by unemployment customer service representatives, and how can I prepare for them?

Unemployment Customer Service representatives often encounter high call volumes and emotionally charged conversations with claimants experiencing financial stress. Managing complex cases, interpreting state-specific regulations, and navigating multiple internal systems are common challenges. To prepare, it's helpful to develop strong communication, empathy, and problem-solving skills, as well as become familiar with unemployment insurance policies in your state. Training and ongoing support are typically provided to help new team members succeed.

What is the difference between Unemployment Customer Service vs Unemployment Claims Specialist?

AspectUnemployment Customer ServiceUnemployment Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of unemployment laws; sometimes additional certifications
Work EnvironmentCall centers, government offices, remote supportGovernment agencies, processing centers, office settings
Employer & IndustryState unemployment agencies, public sectorState government departments, public sector
Job FocusAssisting claimants with inquiries, providing informationProcessing claims, verifying eligibility, managing case details

While both roles support unemployment services, Unemployment Customer Service primarily involves assisting claimants with general inquiries and providing information. In contrast, Unemployment Claims Specialists handle the detailed processing and verification of claims, often requiring more specialized knowledge of unemployment laws and procedures.

More about Unemployment Customer Service jobs

What are the most commonly searched types of Unemployment Customer Service jobs?

The most popular types of Unemployment Customer Service jobs are:

What states have the most Unemployment Customer Service jobs?

States with the most job openings for Unemployment Customer Service jobs include:

What job categories do people searching Unemployment Customer Service jobs look for?

The top searched job categories for Unemployment Customer Service jobs are:

Unemployment Customer Service jobs near you
Infographic showing various Unemployment Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Unemployment Claims Associate

Distro

Cincinnati, OH • On-site

$23 - $25/hr

Full-time

Re-posted 5 days ago

Job description

Position Summary The Unemployment Claims Associate supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.
Compensation $22.81 to $24.61 / Hour
Essential Duties and Responsibilities Manage and respond to assigned unemployment claims within required deadlines. Collaborate with designated client contacts on matters related to unemployment claims. Communicate with internal teams to address unemployment-related issues and ensure client satisfaction. Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance. Respond to inquiries from state agencies promptly and professionally. Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals. Monitor and manage the unemployment email inbox. Review and address state portal correspondence as assigned. Maintain accurate client data within unemployment tracking software. Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities A strong drive to deliver exceptional client support to both external and internal customers. A flexible, positive attitude, and a dedicated team player and collaborator. Strong organizational skills, attention to detail, and follow-through. Ability to communicate clearly, concisely, and proactively, both verbally and in writing. Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms. Drive to learn, grow, and contribute to the overall success of the company. Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication. Education & Experience High school diploma or equivalent combination of experience, skills, education (including other relevant non- traditional degree programs, certifications, or job training programs) preferred. Prior work experience in an office environment is preferred by not required. Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).
#SolvoHRGlobal
#LI-PROMOTED
#LI-Onsite
$23 - $25 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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