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Seasonal Deaf Relay Service Jobs (NOW HIRING)

CaptionCall

Field Installer/Trainer- Part Time

Austin, TX · On-site

$13.08 - $21.83/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Sorenson

Field Installer/Trainer- Part Time

Austin, TX

$11.01 - $17.45/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Hamilton Telecommunications

Captioning Assistant

Jackson, MS · On-site

$15.75 - $21.50/hr

Hamilton Relay has been providing telecommunications relay services for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking since 1991. Hamilton Relay is a division of ...

CaptionCall

Field Installer/Trainer

Los Angeles, CA

$27K - $45K/yr

This position will cover Los Angeles, CA Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

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Seasonal Deaf Relay Service information

What are some common challenges faced by Seasonal Deaf Relay Service representatives, and how can they be managed?

Seasonal Deaf Relay Service representatives often face challenges such as managing a high volume of calls during peak periods and adapting to varying communication preferences among Deaf and hard-of-hearing clients. It's important to stay patient, maintain clear and professional communication, and be flexible in using different types of relay technology. Collaborating closely with team members and supervisors can help address any technical or customer service issues quickly, ensuring a supportive and efficient work environment.

What is a Seasonal Deaf Relay Service worker?

A Seasonal Deaf Relay Service worker is someone who provides communication assistance for deaf or hard-of-hearing individuals on a temporary or seasonal basis. These workers typically help facilitate telephone or video calls by relaying messages between hearing and deaf individuals using American Sign Language (ASL) or text. The position is often in higher demand during busy periods or special projects, such as tax season or holiday times. Seasonal workers are trained to ensure confidentiality, accuracy, and clear communication, making essential services accessible for the deaf community.

What is the difference between Seasonal Deaf Relay Service vs Deaf Interpreter?

AspectSeasonal Deaf Relay ServiceDeaf Interpreter
CredentialsTypically requires certification in relay services or telecommunicationsRequires certification as a sign language interpreter (e.g., RID certification)
Work EnvironmentRemote or on-site relay centers, public service agenciesOn-site or remote interpreting at events, meetings, or appointments
Employer & IndustryTelecommunications companies, government agencies, relay service providersPrivate interpreting agencies, hospitals, courts, educational institutions

Seasonal Deaf Relay Service primarily involves facilitating communication via relay calls, often remotely, while Deaf Interpreters provide direct sign language interpretation in various settings. Both roles require specialized certification, but their work environments and employer types differ. Understanding these distinctions helps clarify career options within the deaf communication industry.

What are the key skills and qualifications needed to thrive as a Seasonal Deaf Relay Service Operator, and why are they important?

To thrive as a Seasonal Deaf Relay Service Operator, you need excellent communication skills, fluency in American Sign Language (ASL), and at least a high school diploma or equivalent. Familiarity with Telecommunications Relay Service (TRS) systems, specialized captioning software, and typing proficiency are typically required. Strong attention to detail, patience, and cultural sensitivity help operators provide clear and effective support to Deaf and hard-of-hearing individuals. These abilities ensure accurate message relay, support accessibility, and uphold service quality standards for users relying on these essential communication services.
What cities are hiring for Seasonal Deaf Relay Service jobs? Cities with the most Seasonal Deaf Relay Service job openings:
What are the most commonly searched types of Deaf Relay Service jobs? The most popular types of Deaf Relay Service jobs are:
What states have the most Seasonal Deaf Relay Service jobs? States with the most job openings for Seasonal Deaf Relay Service jobs include:
Seasonal Deaf Relay Service jobs near you

Call Center Representative | Communication Assistant (MN)

Communication Service for the Deaf

Moorhead, MN • On-site

$14/hr

Full-time

PTO

Re-posted 12 days ago

Job description

Job Type
Full-time, Part-time
Description
Call Center Representative Communication Assistant
Fully Remote, MN
Opportunity to Work-from-Home
Full-Time & Part-Time
$14.00 per hour
18 years or older
Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
To get a glimpse of making and receiving a TTY call, Click Here
CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative ( Communication Assistant ) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives ( Communication Assistants ) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.
See what others have to say about CSD Contact Centers: Telephone Relay Service click here
Upcoming Training Classes: August 24, 2026 (3-4 weeks virtual training)
Benefits:
  • Opportunity to work from home
    **Must meet qualifications to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents

No sales, no quotas, no tech support, no customer conflict de-escalation * Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policies
Requirements
Call Center Representative CSD Communication Assistant
A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.
Knowledge, Skills, and Abilities:
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies :
  • Excellent communication skills
  • Ability to hear audio, listen to spoken words, and transcribe to text on a computer
  • Ability to read text aloud from a computer
  • Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
  • Excellent grammar and spelling
  • Ability to learn and understand complex computer communication software, shortcuts and command functions
  • Ability to work in a fast-paced environment
  • Ability to adapt to schedules influenced by call volume fluctuations

Qualifications
  • A minimum of a High School Diploma or equivalent
  • 18 years of age or older
  • Ability to type at 60 words per minute with minimal errors (to graduate training)
  • 50 words per minute with 90% accuracy to qualify for training
  • Excellent customer service experience and a relaxed/calm demeanor
  • Ability to work various schedules, including weekdays, weekends, overnight, and holidays
  • Must be able to pass skill assessments administered by a local recruiter

Work From Home Requirements:
  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload) *Satellite connections are not accepted
  • Access to a mobile device with a camera
  • Access to a personal or public device/PC with a USB-C port.

Residency Requirement: Candidates for this role must live and work in Minnesota.
Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.
Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Salary Description
$14/hour

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