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Seasonal Deaf Relay Service Jobs (NOW HIRING)

Sorenson

Field Installer/Trainer- Part Time

Austin, TX

$11.01 - $17.45/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

CaptionCall

Field Installer/Trainer- Part Time

Austin, TX · On-site

$13.08 - $21.83/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Hamilton Telecommunications

Captioning Assistant

Jackson, MS · On-site

$15.75 - $21.50/hr

Hamilton Relay has been providing telecommunications relay services for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking since 1991. Hamilton Relay is a division of ...

Hamilton Telecommunications

Captioning Assistant

Jackson, MS · On-site

$15.75 - $21.50/hr

Hamilton Relay has been providing telecommunications relay services for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking since 1991. Hamilton Relay is a division of ...

CaptionCall

Field Installer/Trainer

Los Angeles, CA

$27K - $45K/yr

This position will cover Los Angeles, CA Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

CaptionCall

Field Installer/Trainer

Knoxville, TN

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

CaptionCall

Field Installer/Trainer

Austin, TX

$27K - $45K/yr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Sorenson

Field Installer/Trainer

Los Angeles, CA

$11.01 - $17.45/hr

This position will cover Los Angeles, CA Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Sorenson

Field Installer/Trainer

Austin, TX

$11.01 - $17.45/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Sorenson

Field Installer/Trainer

Knoxville, TN

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

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All JobsDeaf Relay Service JobsSeasonal Deaf Relay Service Jobs

Seasonal Deaf Relay Service information

What are some common challenges faced by seasonal deaf relay service representatives, and how can they be managed?

Seasonal Deaf Relay Service representatives often face challenges such as managing a high volume of calls during peak periods and adapting to varying communication preferences among Deaf and hard-of-hearing clients. It's important to stay patient, maintain clear and professional communication, and be flexible in using different types of relay technology. Collaborating closely with team members and supervisors can help address any technical or customer service issues quickly, ensuring a supportive and efficient work environment.

What is a seasonal deaf relay service worker?

A Seasonal Deaf Relay Service worker is someone who provides communication assistance for deaf or hard-of-hearing individuals on a temporary or seasonal basis. These workers typically help facilitate telephone or video calls by relaying messages between hearing and deaf individuals using American Sign Language (ASL) or text. The position is often in higher demand during busy periods or special projects, such as tax season or holiday times. Seasonal workers are trained to ensure confidentiality, accuracy, and clear communication, making essential services accessible for the deaf community.

What is the difference between Seasonal Deaf Relay Service vs Deaf Interpreter?

AspectSeasonal Deaf Relay ServiceDeaf Interpreter
CredentialsTypically requires certification in relay services or telecommunicationsRequires certification as a sign language interpreter (e.g., RID certification)
Work EnvironmentRemote or on-site relay centers, public service agenciesOn-site or remote interpreting at events, meetings, or appointments
Employer & IndustryTelecommunications companies, government agencies, relay service providersPrivate interpreting agencies, hospitals, courts, educational institutions

Seasonal Deaf Relay Service primarily involves facilitating communication via relay calls, often remotely, while Deaf Interpreters provide direct sign language interpretation in various settings. Both roles require specialized certification, but their work environments and employer types differ. Understanding these distinctions helps clarify career options within the deaf communication industry.

What are the key skills and qualifications needed to thrive as a seasonal deaf relay service operator, and why are they important?

To thrive as a Seasonal Deaf Relay Service Operator, you need excellent communication skills, fluency in American Sign Language (ASL), and at least a high school diploma or equivalent. Familiarity with Telecommunications Relay Service (TRS) systems, specialized captioning software, and typing proficiency are typically required. Strong attention to detail, patience, and cultural sensitivity help operators provide clear and effective support to Deaf and hard-of-hearing individuals. These abilities ensure accurate message relay, support accessibility, and uphold service quality standards for users relying on these essential communication services.
What cities are hiring for Seasonal Deaf Relay Service jobs? Cities with the most Seasonal Deaf Relay Service job openings:
What are the most commonly searched types of Deaf Relay Service jobs? The most popular types of Deaf Relay Service jobs are:
What states have the most Seasonal Deaf Relay Service jobs? States with the most job openings for Seasonal Deaf Relay Service jobs include:
Seasonal Deaf Relay Service jobs near you

Field Operations Specialist (Redding)

Communication Service for the Deaf

Redding, CA • On-site

$30 - $35/hr

Full-time

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Field Operations Specialists work directly with customers based on their need of specialized telephone equipment; educating the community about programs and services, and providing in-home assessment and services regarding equipment, its functionality, relay services, and the California Connect application process. The Field Operations Specialist provides services to customers via videophone, messaging, text, interpreting applications and in person, in the office, or at a designated community space, depending upon need and safety. This position works in conjunction with Customer Advisors to assist in providing exceptional services for the statewide Telecommunications Program. The Field Operations Specialist provides community-based services and participates in outreach initiatives for the state of California's Deaf and Disabled Telecommunications Program.
Requirements
  • Provide exceptional customer service to clientele with various disabilities.
  • Plan, develop, implement, and evaluate message strategies that meet California's Deaf and Disabled Telecommunications Program and goals.
  • Provide support to develop online materials such as website content, video content, social media posts, and blogs.
  • Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options by assessing needs based on approved certifications.
  • Provides recipient support services (e.g., installing equipment, training on equipment features, troubleshooting equipment and follow-up services) for maximum ease of use and access.
  • Gathers input and insights from the community, including the administration of focus groups and surveys, to evaluate existing resources, barriers, and areas of improvement
  • Responds efficiently to customers and develops relationships by ensuring they feel supported and valued in a timely manner.
  • Provides technical assistance, education, and cultural-specific resource training with consumers and various community organizations that serve consumers who are deaf, hard of hearing, deaf-blind, have hearing loss, memory difficulties, low vision or are disabled. Records accurate documentation and reporting per State requirements, including services provided, referrals, and follow-up as needed.
  • Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols.
  • Other duties as assigned.

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
  • Familiarity with, or ability to learn and teach telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, mobile phone amplifiers, smartphone features for hard of hearing, visual or speech impairments), and know how to fit individuals with the necessary equipment
  • Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
  • Ability to utilize language, social, and cultural sensitivity to engage with California's diverse populations
  • Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, the elderly population, service providers, and vendors
  • Superior multi-tasking, organizational, record-keeping and time-management skills
  • Ability to innovatively strategize, problem solve and implement system change advocacy for deaf/disabled people.
  • Ability to: enter and work in consumer homes, including ascending/descending stairs and navigating around furniture (e.g., positions self under/around furniture or moving about)
  • Ability to effectively manage and cultivate relationships with prospective and existing partner organizations
  • Highest regard for confidentiality and have the ability to work with customers with diverse backgrounds
  • Have proficiency in Customer Relationship Management systems and Inventory Management systems

Qualifications
  • Bachelor's degree in a related human service field or equivalent professional experience
  • Two years of professional experience working with deaf, hard of hearing, deaf-blind, or disabled customers
  • Two years of professional experience in one of the following settings or an equivalent combination: advocacy, marketing, and/or communications
  • Ability to communicate at various proficiency levels of ASL (preferred)
  • Ability to speak Cantonese, Mandarin, or Spanish is highly desirable
  • Excellent oral, visual, and written communication skills
  • All offers of employment are contingent upon the clear results of a thorough background check
  • Valid Driver's License with a clean driving record required: Will be driving throughout the region using their own vehicle for visits outside the branch office

Salary Description
$30- $35/hour

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