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Remote Deaf Relay Service information

What is the difference between Remote Deaf Relay Service vs Deaf Interpreter?

AspectRemote Deaf Relay ServiceDeaf Interpreter
CredentialsCertification in relay services, such as NIC or RIDNIC or RID certification, ASL proficiency
Work EnvironmentRemote, often via phone or videoIn-person or remote, depending on assignment
Industry UsageCustomer service, emergency, and business communicationLegal, medical, educational, and community settings

Remote Deaf Relay Service providers facilitate communication between deaf and hearing individuals remotely, primarily through phone or video relay. Deaf Interpreters translate complex or nuanced ASL content, often working in person or via video. While both roles require certification and serve the deaf community, relay services focus on bridging communication gaps remotely, whereas interpreters provide direct language translation in various settings.

More about Remote Deaf Relay Service jobs
What cities are hiring for Remote Deaf Relay Service jobs? Cities with the most Remote Deaf Relay Service job openings:
What are the most commonly searched types of Deaf Relay Service jobs? The most popular types of Deaf Relay Service jobs are:
What states have the most Remote Deaf Relay Service jobs? States with the most job openings for Remote Deaf Relay Service jobs include:
What job categories do people searching Remote Deaf Relay Service jobs look for? The top searched job categories for Remote Deaf Relay Service jobs are:
Remote Deaf Relay Service jobs near you
Infographic showing various Remote Deaf Relay Service job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution.
Call Center Representative | Communication Assistant (TX)

Call Center Representative | Communication Assistant (TX)

Communication Service for the Deaf

Lubbock, TX • Remote

$14/hr

Other

PTO

Posted 22 days ago

Job description

Job Type
Full-time, Part-time
Description
Call Center Representative | Communication Assistant
Fully Remote, TX
Opportunity to Work-from-Home
Full-Time & Part-Time
$14.00 per hour
18 years or older
Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
To get a glimpse of making and receiving a TTY call, Click Here
CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative ( Communication Assistant ) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives ( Communication Assistants ) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.
See what others have to say about CSD Contact Centers: Telephone Relay Service click here
Upcoming Training Classes: We are currently in our screening process for training classes in July or August. Exact class state date TBD.
Benefits:

  • Opportunity to work from home
    **Must meet qualifications to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual
No sales, no quotas, no tech support, no customer conflict de-escalation * Shift differentials and speciality rates are subject to change in accordance with business needs and organizational policies.
Requirements
Call Center Representative | CSD Communication Assistant
A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.
Knowledge, Skills, and Abilities:
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies :
  • Excellent communication skills
  • Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
  • Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
  • Excellent grammar and spelling
  • Ability to learn and understand complex computer communication software, shortcuts and command functions
  • Ability to work in a fast-paced environment
  • Ability to adapt to schedules influenced by call volume fluctuations
Qualifications
  • A minimum of a High School Diploma or equivalent
  • 18 years of age or older
  • Ability to type at 60 words per minute with minimal errors (to graduate training)
  • 50 words per minute with 90% accuracy to qualify for training
  • Excellent customer service experience and a relaxed/calm demeanor
  • Ability to work various schedules, including weekdays, weekends, overnight, and holidays
  • Must be able to pass skill assessments administered by a local recruiter
Work From Home Requirements:
  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload) *Satellite connections are not accepted
  • Access to a mobile device with a camera
  • Access to a personal or public device/PC with a USB-C port.

Residency Requirement: Candidates for this role must live and work in Texas.
Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.
Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Salary Description
$14/hour

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