ZipRecruiter

Log In

1

Hourly Deaf Relay Service Jobs (NOW HIRING)

CaptionCall

Field Installer/Trainer

Knoxville, TN · On-site

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $12.35 to $20.62 (Hourly pay and piece rate included in estimate) ASL Link:

Sorenson Communications

Field Installer/Trainer

Tampa, FL · On-site

$13.08 - $21.83/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $13.00-$17.45 (Hourly pay and piece rate included in estimate) ASL Link: Essential ...

Sorenson Communications

Field Installer/Trainer

Tampa, FL · On-site

$27K - $45K/yr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $13.00-$17.45 (Hourly pay and piece rate included in estimate) ASL Link: Essential ...

Sorenson

Field Installer/Trainer

Tampa, FL · On-site

$13 - $17.45/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $13.00-$17.45 (Hourly pay and piece rate included in estimate) ASL Link: Essential ...

Sorenson

Field Installer/Trainer

Knoxville, TN · On-site

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $12.35 to $20.62 (Hourly pay and piece rate included in estimate) ASL Link:

CaptionCall

Field Installer/Trainer

Tampa, FL · On-site

$13.08 - $21.83/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $13.00-$17.45 (Hourly pay and piece rate included in estimate) ASL Link: Essential ...

CaptionCall

Field Installer/Trainer

Tampa, FL · On-site

$27K - $45K/yr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $13.00-$17.45 (Hourly pay and piece rate included in estimate) ASL Link: Essential ...

CaptionCall

Field Installer/Trainer

Knoxville, TN · On-site

$12.35 - $20.62/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Estimated Pay: $12.35 to $20.62 (Hourly pay and piece rate included in estimate) ASL Link:

next page

Showing results 1-20

All JobsHourly Deaf Relay Service Jobs

Hourly Deaf Relay Service information

What is an hourly deaf relay service?

An Hourly Deaf Relay Service is a communication service that enables deaf or hard-of-hearing individuals to communicate with hearing people via a relay operator. The operator acts as an intermediary, converting spoken language to text or sign language and vice versa, ensuring clear and effective communication. These services are often billed by the hour and are essential for facilitating phone calls, workplace communications, and access to information for those who use American Sign Language (ASL) or require real-time captioning. The service can be provided over the phone, through video relay, or via online platforms, depending on the needs of the user.

What are some common challenges faced by hourly deaf relay service operators, and how can they be managed effectively?

Hourly Deaf Relay Service operators often encounter challenges such as maintaining accuracy and neutrality during communication, handling emotionally charged conversations, and adapting quickly to different communication styles. Staying focused and practicing self-care are essential, as the work can be mentally demanding due to the need for rapid, clear translation between parties. Operators benefit from ongoing training, peer support, and scheduled breaks to help manage stress and ensure high-quality service.

What are the key skills and qualifications needed to thrive as an hourly deaf relay service operator, and why are they important?

To thrive as an Hourly Deaf Relay Service operator, you need strong proficiency in American Sign Language (ASL), excellent English language skills, and typically a high school diploma or equivalent. Familiarity with specialized telecommunications relay service (TRS) systems, TTY devices, and real-time communication platforms is essential. Outstanding listening, attention to detail, and cultural sensitivity help operators facilitate accurate and respectful communication between deaf and hearing individuals. These skills ensure clear, effective, and confidential exchanges, which are crucial for accessibility and user satisfaction.

What is the difference between Hourly Deaf Relay Service vs Sign Language Interpreter?

AspectHourly Deaf Relay ServiceSign Language Interpreter
CredentialsTypically requires certification from a relay service provider or relevant trainingRequires certification or licensing, such as RID or NAD certification
Work EnvironmentRemote or on-call, providing relay services via phone or videoIn-person or remote, interpreting between sign language and spoken language
Employer & Industry UsageUsed by telecommunication companies, government agencies, and service providersEmployed by agencies, schools, or freelance for events and appointments

While both roles support communication for the deaf and hard of hearing, the Hourly Deaf Relay Service primarily provides remote relay communication, whereas Sign Language Interpreters facilitate direct interpretation between sign language and spoken language, often in person or via video. Both require specialized credentials and serve overlapping industries but differ in work setting and scope.

What cities are hiring for Hourly Deaf Relay Service jobs?

Cities with the most Hourly Deaf Relay Service job openings:

What are the most commonly searched types of Deaf Relay Service jobs?

The most popular types of Deaf Relay Service jobs are:

What states have the most Hourly Deaf Relay Service jobs?

States with the most job openings for Hourly Deaf Relay Service jobs include:

Hourly Deaf Relay Service jobs near you
Infographic showing various Hourly Deaf Relay Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Representative | Communication Assistant (MN)

Communication Service for the Deaf

Moorhead, MN • On-site

$14/hr

Full-time

PTO

Re-posted 21 days ago

Job description

Job Type
Full-time, Part-time
Description
Call Center Representative Communication Assistant
Fully Remote, MN
Opportunity to Work-from-Home
Full-Time & Part-Time
$14.00 per hour
18 years or older
Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
To get a glimpse of making and receiving a TTY call, Click Here
CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative ( Communication Assistant ) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives ( Communication Assistants ) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.
See what others have to say about CSD Contact Centers: Telephone Relay Service click here
Upcoming Training Classes: October 5, 2026 (3-4 weeks virtual training)
Benefits:
  • Opportunity to work from home
    **Must meet qualifications to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents

No sales, no quotas, no tech support, no customer conflict de-escalation * Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policies
Requirements
Call Center Representative CSD Communication Assistant
Using telephone/audio and relay processing equipment, Communication Assistants relay telephone calls between deaf, hard of hearing, or speech-impaired consumers (device users) and hearing consumers.
Essential Functions
  • Accept and place relay calls for consumers
  • Ensure the highest level of quality service is delivered to all consumers
  • Hear audio and listen to spoken words, to voice or transcribe to text on a computer
  • Read aloud messages the device user types to the other party and type the other party's voiced messages and background sounds to the device user
  • Translate written ASL messages to conversational English
  • Convey the caller's feelings and emotions through voice inflection
  • Relay contents of the call as accurately as possible without intervening in the conversation
  • Maintain the TRS quality standards for accuracy and speed
  • Report any identified technical issues to appropriate staff
  • Maintain strict consumer confidentiality, during and after employment is terminated

Knowledge, Skills and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:?
  • Excellent communication skills
  • Ability to hear, using audio and telephone equipment
  • Ability to?speak clearly and?pronounce?and?enunciate complex words and sentence structure
  • Ability to?verbally communicate using voice inflection, adjust tone and volume
  • Ability to read text aloud from a computer
  • Excellent typing speeds and accuracy scores
  • Excellent grammar and spelling?
  • Ability to learn and understand complex computer communication software, shortcuts?and command functions
  • Ability to work in a fast-paced environment

Qualifications
  • 18 years of age or older
  • A minimum of a High School Diploma or equivalent?
  • Must be able to pass an essential skills assessment administered by recruiting staff
  • Ability to type at 60 words per minute and 95% accuracy to graduate training and process general (English) relay calls
  • Available to work varied schedules based on business needs; consistent schedules are not guaranteed.
  • Availability to work schedules including weekdays, weekends, overnights, and holidays
  • Excellent customer service experience and a relaxed/calm demeanor??

Work From Home Requirements:
  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (ethernet cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload)? *Satellite connections are not accepted
  • Access to a mobile device with a camera
  • Access to a personal or public device/PC with a USB-C port.

Residency Requirement: Candidates for this role must live and work in Minnesota.
Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.
Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Salary Description
$14/hour

Apply