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Hourly Deaf Relay Service Jobs in Rochester, NY (NOW HIRING)

FLACRA

Lead Administrative Assistant

Newark, NY · On-site

$19 - $22/hr

Salary Range $19.00 - $22.00 Hourly Level Entry Position Type Full Time Job Shift Day Education ... Communication Support: Manage phone messages, emails, and faxes, and relay information ...

FLACRA

Lead Administrative Assistant

Rochester, NY · On-site

$22/hr

Salary Range $22.00 - $22.00 Hourly Level Experienced Education Level 2 Year Degree Category ... Completed prior authorizations as requested by insurance companies for services. * Ensures new ...

All JobsHourly Deaf Relay Service JobsHourly Deaf Relay Service Jobs in Rochester, NY

Hourly Deaf Relay Service information

What is an hourly deaf relay service?

An Hourly Deaf Relay Service is a communication service that enables deaf or hard-of-hearing individuals to communicate with hearing people via a relay operator. The operator acts as an intermediary, converting spoken language to text or sign language and vice versa, ensuring clear and effective communication. These services are often billed by the hour and are essential for facilitating phone calls, workplace communications, and access to information for those who use American Sign Language (ASL) or require real-time captioning. The service can be provided over the phone, through video relay, or via online platforms, depending on the needs of the user.

What are some common challenges faced by hourly deaf relay service operators, and how can they be managed effectively?

Hourly Deaf Relay Service operators often encounter challenges such as maintaining accuracy and neutrality during communication, handling emotionally charged conversations, and adapting quickly to different communication styles. Staying focused and practicing self-care are essential, as the work can be mentally demanding due to the need for rapid, clear translation between parties. Operators benefit from ongoing training, peer support, and scheduled breaks to help manage stress and ensure high-quality service.

What are the key skills and qualifications needed to thrive as an hourly deaf relay service operator, and why are they important?

To thrive as an Hourly Deaf Relay Service operator, you need strong proficiency in American Sign Language (ASL), excellent English language skills, and typically a high school diploma or equivalent. Familiarity with specialized telecommunications relay service (TRS) systems, TTY devices, and real-time communication platforms is essential. Outstanding listening, attention to detail, and cultural sensitivity help operators facilitate accurate and respectful communication between deaf and hearing individuals. These skills ensure clear, effective, and confidential exchanges, which are crucial for accessibility and user satisfaction.

What is the difference between Hourly Deaf Relay Service vs Sign Language Interpreter?

AspectHourly Deaf Relay ServiceSign Language Interpreter
CredentialsTypically requires certification from a relay service provider or relevant trainingRequires certification or licensing, such as RID or NAD certification
Work EnvironmentRemote or on-call, providing relay services via phone or videoIn-person or remote, interpreting between sign language and spoken language
Employer & Industry UsageUsed by telecommunication companies, government agencies, and service providersEmployed by agencies, schools, or freelance for events and appointments

While both roles support communication for the deaf and hard of hearing, the Hourly Deaf Relay Service primarily provides remote relay communication, whereas Sign Language Interpreters facilitate direct interpretation between sign language and spoken language, often in person or via video. Both require specialized credentials and serve overlapping industries but differ in work setting and scope.

What cities near Rochester, NY are hiring for Hourly Deaf Relay Service jobs?

Cities near Rochester, NY with the most Hourly Deaf Relay Service job openings:

Hourly Deaf Relay Service jobs near you

Sign Language Interpreter - VRS - Part Time - Rochester, New York

Sorenson Communications

Rochester, NY • On-site

$25 - $60/hr

Part-time

Retirement

Re-posted 16 days ago

Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

256th of 492 rated business services

Job description

Salary Range: $25-$60 (depending on location, education, and certifications)
Location: Rochester, NY
Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)
Benefits of interpreting with Sorenson:
  • Flexible Scheduling
  • Premium shifts offered to boost hourly wage
  • Earn CEU's
  • Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked
  • 401K plans with employer contribution
  • No scripts
  • Resiliency/Vicarious Trauma resources available at no cost
  • Company-wide Network
    • Transfer and visiting interpreter opportunities to any of the centers across the US or Canada

A successful candidate will have:
  • Ability to pass our required skills assessment
  • A high school diploma or GED
  • An associate's or bachelor's degree (preferred, but not required)
  • Interpreter certification (as required by local regulations)
  • 3 years' experience working as an interpreter (preferred, but not required)
  • Ability to troubleshoot basic technical issues
  • Ability to work in a fast paced, dynamic, highly regulated and customer service focused environment
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components
  • Regular and predictable attendance

Job Snapshot:
Sorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.
Responsibilities:
  • Effectively interpret between American Sign Language (ASL) and spoken English
  • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
  • Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct
  • Demonstrate full compliance with Sorenson Communications attendance policy
  • Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
  • The ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.
  • Possess the ability to quickly learn and implement new and changing technologies
  • Work effectively in a team environment; receive support from and provide support to colleagues
  • Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations
  • Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment
  • Enhance interpreting skills through continued education training
  • Demonstrate willingness and ability to complete additional duties and assignments on an on-going basis

About Us:
  • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
  • Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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