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Director Deaf Relay Service Jobs (NOW HIRING)

Sorenson Communications

Field Installer/Trainer

Tampa, FL · On-site

$13.08 - $21.83/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

CaptionCall

Field Installer/Trainer

Tampa, FL · On-site

$13.08 - $21.83/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who ... Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

CaptionCall

Field Installer/Trainer

Knoxville, TN · On-site

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

Sorenson

Field Installer/Trainer

Knoxville, TN · On-site

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

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Director Deaf Relay Service information

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$35K

$92.1K

$175K

How much do director deaf relay service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director deaf relay service in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a director Deaf Relay Service do?

A Director of Deaf Relay Service oversees the operations and management of services that facilitate communication between deaf, hard-of-hearing, and hearing individuals, often through relay operators or technology. They are responsible for ensuring service quality, compliance with regulations, staff training, and addressing user needs. This role involves collaborating with community organizations, managing budgets, and implementing improvements to enhance accessibility. The director also advocates for the deaf community and ensures that the service remains up-to-date with technological advancements.

What are the key skills and qualifications needed to thrive as a director Deaf Relay Service?

To thrive as a Director Deaf Relay Service, you need a strong background in deaf culture, relay service operations, program management, and often an advanced degree in a related field. Familiarity with telecommunications relay service (TRS) systems, assistive technologies, and regulatory compliance—along with relevant certifications like RID or NAD for interpreting—are typically required. Outstanding leadership, cultural competency, and communication skills help foster inclusive environments and effective team coordination. These skills are vital to ensuring accessible, high-quality services for the deaf community and maintaining organizational excellence.

What are some common challenges faced by a director Deaf Relay Service, and how can they be addressed?

A Director of Deaf Relay Service often faces challenges related to ensuring high-quality communication access across diverse platforms and technologies, as well as meeting regulatory compliance standards. Coordinating a team of interpreters, relay operators, and technical staff requires strong leadership and cultural competency. Effective directors stay updated on technological advancements and regularly engage with the Deaf community to address feedback and improve services. Building partnerships with advocacy organizations and investing in staff training are key strategies for overcoming these challenges.

What is the difference between Director Deaf Relay Service vs Deaf Relay Operator?

AspectDirector Deaf Relay ServiceDeaf Relay Operator
CredentialsTypically requires management experience, industry knowledge, and sometimes certifications in communication servicesRequires certification in relay services, ASL proficiency, and communication skills
Work EnvironmentLeads teams, manages relay operations, and oversees service quality in office or call center settingsOperates relay calls directly, often from a call center or remote location
Industry UsageUsed in organizations providing relay services, overseeing multiple operators and ensuring compliancePerforms relay calls for deaf or hard-of-hearing individuals, providing communication assistance

The main difference is that the Director Deaf Relay Service manages and oversees relay operations, while the Deaf Relay Operator directly handles relay calls. The director focuses on management, policy, and quality control, whereas the operator provides the actual relay communication assistance.

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Director Deaf Relay Service jobs near you
Infographic showing various Director Deaf Relay Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Call Center Representative | Communication Assistant (MN)

Communication Service for the Deaf

Moorhead, MN • On-site

$14/hr

Full-time

PTO

Re-posted 21 days ago

Job description

Job Type
Full-time, Part-time
Description
Call Center Representative Communication Assistant
Fully Remote, MN
Opportunity to Work-from-Home
Full-Time & Part-Time
$14.00 per hour
18 years or older
Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
To get a glimpse of making and receiving a TTY call, Click Here
CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative ( Communication Assistant ) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives ( Communication Assistants ) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.
See what others have to say about CSD Contact Centers: Telephone Relay Service click here
Upcoming Training Classes: October 5, 2026 (3-4 weeks virtual training)
Benefits:
  • Opportunity to work from home
    **Must meet qualifications to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents

No sales, no quotas, no tech support, no customer conflict de-escalation * Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policies
Requirements
Call Center Representative CSD Communication Assistant
Using telephone/audio and relay processing equipment, Communication Assistants relay telephone calls between deaf, hard of hearing, or speech-impaired consumers (device users) and hearing consumers.
Essential Functions
  • Accept and place relay calls for consumers
  • Ensure the highest level of quality service is delivered to all consumers
  • Hear audio and listen to spoken words, to voice or transcribe to text on a computer
  • Read aloud messages the device user types to the other party and type the other party's voiced messages and background sounds to the device user
  • Translate written ASL messages to conversational English
  • Convey the caller's feelings and emotions through voice inflection
  • Relay contents of the call as accurately as possible without intervening in the conversation
  • Maintain the TRS quality standards for accuracy and speed
  • Report any identified technical issues to appropriate staff
  • Maintain strict consumer confidentiality, during and after employment is terminated

Knowledge, Skills and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:?
  • Excellent communication skills
  • Ability to hear, using audio and telephone equipment
  • Ability to?speak clearly and?pronounce?and?enunciate complex words and sentence structure
  • Ability to?verbally communicate using voice inflection, adjust tone and volume
  • Ability to read text aloud from a computer
  • Excellent typing speeds and accuracy scores
  • Excellent grammar and spelling?
  • Ability to learn and understand complex computer communication software, shortcuts?and command functions
  • Ability to work in a fast-paced environment

Qualifications
  • 18 years of age or older
  • A minimum of a High School Diploma or equivalent?
  • Must be able to pass an essential skills assessment administered by recruiting staff
  • Ability to type at 60 words per minute and 95% accuracy to graduate training and process general (English) relay calls
  • Available to work varied schedules based on business needs; consistent schedules are not guaranteed.
  • Availability to work schedules including weekdays, weekends, overnights, and holidays
  • Excellent customer service experience and a relaxed/calm demeanor??

Work From Home Requirements:
  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (ethernet cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload)? *Satellite connections are not accepted
  • Access to a mobile device with a camera
  • Access to a personal or public device/PC with a USB-C port.

Residency Requirement: Candidates for this role must live and work in Minnesota.
Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.
Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Salary Description
$14/hour

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