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Seasonal Deaf Relay Service Jobs (NOW HIRING)

CaptionCall

Field Installer/Trainer

Los Angeles, CA · On-site

$13.08 - $21.83/hr

This position will cover Los Angeles, CA Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

CaptionCall

Field Installer/Trainer

Knoxville, TN · On-site

$12.35 - $20.62/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

Sorenson Communications

Field Installer/Trainer

Austin, TX · On-site

$13.08 - $21.83/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

CaptionCall

Field Installer/Trainer

Austin, TX · On-site

$13.08 - $21.83/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

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Seasonal Deaf Relay Service information

What are some common challenges faced by seasonal deaf relay service representatives, and how can they be managed?

Seasonal Deaf Relay Service representatives often face challenges such as managing a high volume of calls during peak periods and adapting to varying communication preferences among Deaf and hard-of-hearing clients. It's important to stay patient, maintain clear and professional communication, and be flexible in using different types of relay technology. Collaborating closely with team members and supervisors can help address any technical or customer service issues quickly, ensuring a supportive and efficient work environment.

What is a seasonal deaf relay service worker?

A Seasonal Deaf Relay Service worker is someone who provides communication assistance for deaf or hard-of-hearing individuals on a temporary or seasonal basis. These workers typically help facilitate telephone or video calls by relaying messages between hearing and deaf individuals using American Sign Language (ASL) or text. The position is often in higher demand during busy periods or special projects, such as tax season or holiday times. Seasonal workers are trained to ensure confidentiality, accuracy, and clear communication, making essential services accessible for the deaf community.

What is the difference between Seasonal Deaf Relay Service vs Deaf Interpreter?

AspectSeasonal Deaf Relay ServiceDeaf Interpreter
CredentialsTypically requires certification in relay services or telecommunicationsRequires certification as a sign language interpreter (e.g., RID certification)
Work EnvironmentRemote or on-site relay centers, public service agenciesOn-site or remote interpreting at events, meetings, or appointments
Employer & IndustryTelecommunications companies, government agencies, relay service providersPrivate interpreting agencies, hospitals, courts, educational institutions

Seasonal Deaf Relay Service primarily involves facilitating communication via relay calls, often remotely, while Deaf Interpreters provide direct sign language interpretation in various settings. Both roles require specialized certification, but their work environments and employer types differ. Understanding these distinctions helps clarify career options within the deaf communication industry.

What are the key skills and qualifications needed to thrive as a seasonal deaf relay service operator, and why are they important?

To thrive as a Seasonal Deaf Relay Service Operator, you need excellent communication skills, fluency in American Sign Language (ASL), and at least a high school diploma or equivalent. Familiarity with Telecommunications Relay Service (TRS) systems, specialized captioning software, and typing proficiency are typically required. Strong attention to detail, patience, and cultural sensitivity help operators provide clear and effective support to Deaf and hard-of-hearing individuals. These abilities ensure accurate message relay, support accessibility, and uphold service quality standards for users relying on these essential communication services.
What cities are hiring for Seasonal Deaf Relay Service jobs? Cities with the most Seasonal Deaf Relay Service job openings:
What are the most commonly searched types of Deaf Relay Service jobs? The most popular types of Deaf Relay Service jobs are:
What states have the most Seasonal Deaf Relay Service jobs? States with the most job openings for Seasonal Deaf Relay Service jobs include:
Seasonal Deaf Relay Service jobs near you

Field Installer/Trainer

Sorenson Communications

Knoxville, TN • On-site

$12.35 - $20.62/hr

Part-time

Re-posted 20 days ago

Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

256th of 488 rated business services

Job description

* This job requires the employee to be fluent in American Sign Language (ASL) *
Job Benefits
Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.
  • Mileage reimbursement
  • Estimated Pay: $12.35 to $20.62 (Hourly pay and piece rate included in estimate)

ASL Link: https://vimeo.com/638781088/60bc92b3bd
Essential Duties and Responsibilities
  • Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
  • Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
  • Educate new and existing customers on how to use the features & the benefits of SVRS services and products.
  • The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
  • Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements
Local Daily Travel Requirements: 50-75%
Knowledge, Skills, and Abilities
  • Fluent in American Sign Language (ASL)
  • Extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet. T
  • Must also have excellent written and ASL communication skills.
  • Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
  • Be willing and able to travel long distances by automobile or airplane and stay overnight.
  • Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
  • Have & maintain personal high speed Internet connection at place of residence.
  • Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
  • Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
  • Be fluent in American Sign Language.

Working Conditions and Physical Requirements
  • Fluent in American Sign Language (ASL)
  • Must be a team player and have a positive attitude.
  • Be able to lift 50 pounds and sit for long periods of time.
  • Other duties as assigned.
  • If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company's vaccination policy.
    As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorensonvrs.com/svrs_careers
Equal Employment Opportunity:
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.
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Company Summary
Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Mission...Leveraging the Power of Language, we connect lives and enrich the human experience
Vision....To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words
Values...Integrity, Diversity, Belonging and Impact
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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