ZipRecruiter

Log In

1

Deaf Relay Service Jobs in Texas (NOW HIRING)

next page

Showing results 1-20

All JobsDeaf Relay Service JobsDeaf Relay Service Jobs in Texas

Deaf Relay Service information

See Texas salary details

$8

$23

$50

How much do deaf relay service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for deaf relay service in Texas is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.01 and $27.69 per hour, depending on experience, location, and employer.

What is a Deaf Relay Service?

A Deaf Relay Service job involves facilitating communication between deaf, hard-of-hearing, and hearing individuals through text or video relay services. Relay agents or operators help by converting spoken language into text or sign language and vice versa. This service ensures effective and accessible communication for individuals who use telecommunications relay services (TRS). Employees in this role must have strong typing skills, language proficiency, and an understanding of deaf culture and communication needs.

What skills and qualifications are needed for a Deaf Relay Service position?

To thrive in a Deaf Relay Service role, you typically need fluency in American Sign Language (ASL) and English, strong listening and interpretation skills, and at least a high school diploma or specialized training in deaf relay services. Familiarity with telecommunications relay systems, video relay software, and FCC regulations is often required, along with any certifications related to relay interpreting or telecommunications. Excellent interpersonal skills, patience, and cultural sensitivity are crucial for effectively supporting the Deaf and Hard of Hearing community. These competencies ensure clear, accurate communication and a professional, supportive experience for relay service users.

What challenges do Deaf Relay Service professionals face and how do they overcome them?

Deaf Relay Service professionals often encounter challenges such as accurately interpreting complex conversations in real time, managing calls involving technical or specialized vocabulary, and ensuring confidentiality. They overcome these challenges by staying current with ongoing training in both technology and communication protocols, collaborating closely with team members, and utilizing established procedures for handling sensitive information. Support from supervisors, access to resources, and peer feedback further help relay agents address high-pressure situations and maintain high service standards. This teamwork and continual learning environment enables professionals to deliver effective, reliable communication assistance to users.

What are the most commonly searched types of Deaf Relay Service jobs in Texas?

The most popular types of Deaf Relay Service jobs in Texas are:

What are popular job titles related to Deaf Relay Service jobs in Texas?

For Deaf Relay Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Deaf Relay Service jobs in Texas look for?

The top searched job categories for Deaf Relay Service jobs in Texas are:

What cities in Texas are hiring for Deaf Relay Service jobs?

Cities in Texas with the most Deaf Relay Service job openings:

Deaf Relay Service jobs near you
Infographic showing various Deaf Relay Service job openings in Texas as of August 2026, with employment types broken down into 67% Full Time, 22% Part Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.

Call Center Representative | Communication Assistant (TX)

Communication Service for the Deaf

Lubbock, TX • On-site

$14/hr

Full-time

PTO

Re-posted 21 days ago

Job description

Job Type
Full-time, Part-time
Description
Call Center Representative Communication Assistant
Fully Remote, TX
Opportunity to Work-from-Home
Full-Time & Part-Time
$14.00 per hour
18 years or older
Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
To get a glimpse of making and receiving a TTY call, Click Here
CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative ( Communication Assistant ) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives ( Communication Assistants ) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.
See what others have to say about CSD Contact Centers: Telephone Relay Service click here
Upcoming Training Class: October 5, 2026 (3-4 weeks virtual training)
Benefits:
  • Opportunity to work from home
    **Must meet qualifications to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual

No sales, no quotas, no tech support, no customer conflict de-escalation * Shift differentials and speciality rates are subject to change in accordance with business needs and organizational policies.
Requirements
Call Center Representative CSD Communication Assistant
Using telephone/audio and relay processing equipment, Communication Assistants relay telephone calls between deaf, hard of hearing, or speech-impaired consumers (device users) and hearing consumers.
Essential Functions
  • Accept and place relay calls for consumers
  • Ensure the highest level of quality service is delivered to all consumers
  • Hear audio and listen to spoken words, to voice or transcribe to text on a computer
  • Read aloud messages the device user types to the other party and type the other party's voiced messages and background sounds to the device user
  • Translate written ASL messages to conversational English
  • Convey the caller's feelings and emotions through voice inflection
  • Relay contents of the call as accurately as possible without intervening in the conversation
  • Maintain the TRS quality standards for accuracy and speed
  • Report any identified technical issues to appropriate staff
  • Maintain strict consumer confidentiality during and after employment

Knowledge, Skills and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:?
  • Excellent communication skills
  • Ability to hear, using audio and telephone equipment
  • Ability to?speak clearly and?pronounce?and?enunciate complex words and sentence structure
  • Ability to?verbally communicate using voice inflection; adjust tone and volume
  • Ability to read text aloud from a computer
  • Excellent typing speeds and accuracy scores
  • Excellent grammar and spelling?
  • Ability to learn and understand complex computer communication software, shortcuts?, and command functions
  • Ability to work in a fast-paced environment

Qualifications
  • 18 years of age or older
  • A minimum of a High School Diploma or equivalent?
  • Must be able to pass an essential skills assessment administered by recruiting staff
  • Ability to type at 60 words per minute with 95% accuracy to graduate training and process general (English) relay calls
  • Available to work varied schedules based on business needs; consistent schedules are not guaranteed.
  • Availability to work schedules including weekdays, weekends, overnights, and holidays
  • Excellent customer service experience and a relaxed/calm demeanor??

Work From Home Requirements:
  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (ethernet cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload)? *Satellite connections are not accepted
  • Access to a mobile device with a camera
  • Access to a personal or public device/PC with a USB-C port.

Residency Requirement: Candidates for this role must live and work in Texas.
Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.
Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Salary Description
$14/hour

Apply