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Deaf Relay Service Jobs in California (NOW HIRING)

CaptionCall

Field Installer/Trainer

Los Angeles, CA

$27K - $45K/yr

This position will cover Los Angeles, CA Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Sorenson

Field Installer/Trainer

Los Angeles, CA

$11.01 - $17.45/hr

This position will cover Los Angeles, CA Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

CaptionCall

Field Installer/Trainer

Los Angeles, CA · On-site

$13.08 - $21.83/hr

This position will cover Los Angeles, CA Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

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All JobsDeaf Relay Service JobsDeaf Relay Service Jobs in California

Deaf Relay Service information

See California salary details

$9

$26

$56

How much do deaf relay service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for deaf relay service in California is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.71 and $30.84 per hour, depending on experience, location, and employer.

What is a Deaf Relay Service?

A Deaf Relay Service job involves facilitating communication between deaf, hard-of-hearing, and hearing individuals through text or video relay services. Relay agents or operators help by converting spoken language into text or sign language and vice versa. This service ensures effective and accessible communication for individuals who use telecommunications relay services (TRS). Employees in this role must have strong typing skills, language proficiency, and an understanding of deaf culture and communication needs.

What skills and qualifications are needed for a Deaf Relay Service position?

To thrive in a Deaf Relay Service role, you typically need fluency in American Sign Language (ASL) and English, strong listening and interpretation skills, and at least a high school diploma or specialized training in deaf relay services. Familiarity with telecommunications relay systems, video relay software, and FCC regulations is often required, along with any certifications related to relay interpreting or telecommunications. Excellent interpersonal skills, patience, and cultural sensitivity are crucial for effectively supporting the Deaf and Hard of Hearing community. These competencies ensure clear, accurate communication and a professional, supportive experience for relay service users.

What challenges do Deaf Relay Service professionals face and how do they overcome them?

Deaf Relay Service professionals often encounter challenges such as accurately interpreting complex conversations in real time, managing calls involving technical or specialized vocabulary, and ensuring confidentiality. They overcome these challenges by staying current with ongoing training in both technology and communication protocols, collaborating closely with team members, and utilizing established procedures for handling sensitive information. Support from supervisors, access to resources, and peer feedback further help relay agents address high-pressure situations and maintain high service standards. This teamwork and continual learning environment enables professionals to deliver effective, reliable communication assistance to users.

What are the most commonly searched types of Deaf Relay Service jobs in California? The most popular types of Deaf Relay Service jobs in California are:
What are popular job titles related to Deaf Relay Service jobs in California? For Deaf Relay Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Deaf Relay Service jobs in California look for? The top searched job categories for Deaf Relay Service jobs in California are:
Deaf Relay Service jobs near you
Infographic showing various Deaf Relay Service job openings in California as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,351 per year, or $26.1 per hour.

Field Operations Specialist (Redding)

Communication Service for the Deaf

Redding, CA • On-site

$30 - $35/hr

Full-time

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Field Operations Specialists work directly with customers based on their need of specialized telephone equipment; educating the community about programs and services, and providing in-home assessment and services regarding equipment, its functionality, relay services, and the California Connect application process. The Field Operations Specialist provides services to customers via videophone, messaging, text, interpreting applications and in person, in the office, or at a designated community space, depending upon need and safety. This position works in conjunction with Customer Advisors to assist in providing exceptional services for the statewide Telecommunications Program. The Field Operations Specialist provides community-based services and participates in outreach initiatives for the state of California's Deaf and Disabled Telecommunications Program.
Requirements
  • Provide exceptional customer service to clientele with various disabilities.
  • Plan, develop, implement, and evaluate message strategies that meet California's Deaf and Disabled Telecommunications Program and goals.
  • Provide support to develop online materials such as website content, video content, social media posts, and blogs.
  • Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options by assessing needs based on approved certifications.
  • Provides recipient support services (e.g., installing equipment, training on equipment features, troubleshooting equipment and follow-up services) for maximum ease of use and access.
  • Gathers input and insights from the community, including the administration of focus groups and surveys, to evaluate existing resources, barriers, and areas of improvement
  • Responds efficiently to customers and develops relationships by ensuring they feel supported and valued in a timely manner.
  • Provides technical assistance, education, and cultural-specific resource training with consumers and various community organizations that serve consumers who are deaf, hard of hearing, deaf-blind, have hearing loss, memory difficulties, low vision or are disabled. Records accurate documentation and reporting per State requirements, including services provided, referrals, and follow-up as needed.
  • Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols.
  • Other duties as assigned.

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
  • Familiarity with, or ability to learn and teach telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, mobile phone amplifiers, smartphone features for hard of hearing, visual or speech impairments), and know how to fit individuals with the necessary equipment
  • Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
  • Ability to utilize language, social, and cultural sensitivity to engage with California's diverse populations
  • Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, the elderly population, service providers, and vendors
  • Superior multi-tasking, organizational, record-keeping and time-management skills
  • Ability to innovatively strategize, problem solve and implement system change advocacy for deaf/disabled people.
  • Ability to: enter and work in consumer homes, including ascending/descending stairs and navigating around furniture (e.g., positions self under/around furniture or moving about)
  • Ability to effectively manage and cultivate relationships with prospective and existing partner organizations
  • Highest regard for confidentiality and have the ability to work with customers with diverse backgrounds
  • Have proficiency in Customer Relationship Management systems and Inventory Management systems

Qualifications
  • Bachelor's degree in a related human service field or equivalent professional experience
  • Two years of professional experience working with deaf, hard of hearing, deaf-blind, or disabled customers
  • Two years of professional experience in one of the following settings or an equivalent combination: advocacy, marketing, and/or communications
  • Ability to communicate at various proficiency levels of ASL (preferred)
  • Ability to speak Cantonese, Mandarin, or Spanish is highly desirable
  • Excellent oral, visual, and written communication skills
  • All offers of employment are contingent upon the clear results of a thorough background check
  • Valid Driver's License with a clean driving record required: Will be driving throughout the region using their own vehicle for visits outside the branch office

Salary Description
$30- $35/hour

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