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Customer Support Analyst Jobs in Georgia (NOW HIRING)

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Provide first-line technical support to customers via phone, email, or chat, assisting with ... Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.

RELX Group plc

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

RELX

Technical Support Analyst I

Alpharetta, GA

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers highquality technical assistance to internal and ...

LayerCake

Client Support Analyst II

Macon, GA · On-site

Client Support Analyst II Location: Macon, GA About the Role: LayerCake is seeking a Support ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Skynet Innovations

Client Support Analyst II

Macon, GA · On-site

Client Support Analyst II Location: Macon, GA About the Role: LayerCake is seeking a Support ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Analyze trends and prepare reports to inform business decisions Qualifications Qualifications * Proven experience as a Customer Support Manager or in a similar leadership role * Excellent ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

Within our insurance vertical, we provide customers with solutions and decision tools that combine ... Support is delivered through various CRMs and communication channels, and the role works both ...

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Customer Support Analyst information

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$23

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How much do customer support analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support analyst in Georgia is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $33.51 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,037 per year, or $23.6 per hour.

Desktop Support Analyst

DIRTT

Savannah, GA • On-site

$22 - $29.75/hr

Full-time

Medical, Dental, Vision, Life

Posted 12 days ago

Job description

Who We Are
Not just built for today. Building for tomorrow.
DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations-alongside construction and design leaders-to build high-performing, adaptable interior environments.
Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes.
We are a highly motivated group of individuals who embrace the company's entrepreneurial spirit. Everyone is hands-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect.
Who You Are
As a Desktop Support Analyst, you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.
What You'll Do
  • Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
  • Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
  • Assemble, configure, and rebuild desktop and laptop computers.
  • Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
  • Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
  • Educate end-users on basic IT procedures, best practices, and security protocols.
  • Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
  • Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
  • Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.

What You'll Bring
Required Qualifications
  • Some experience in IT/computers would be considered an asset
  • Excellent verbal and written communication skills.
  • Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
  • A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
  • Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
  • Collaborative mindset to work effectively with other IT professionals and support team members.
  • Ability to adapt to changing technology and industry trends.
  • Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
  • Industry-standard certifications in IT support or helpdesk operations are a plus.

What's In It for You
  • Competitive base salary plus a variable pay (bonus) program
  • Eligibility to participate in DIRTT's Employee Share Purchase Plan
  • For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
  • Comprehensive health benefits, including medical, dental, and vision coverage
  • Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
  • Mental health and wellbeing support, including an Employee Assistance Program (EAP)
  • A thorough and supportive onboarding program designed to set you up for success

Equal Opportunity & Hiring Information
DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.
DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.
Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.
Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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