ZipRecruiter

Log In

1

Customer Support Analyst Jobs in Georgia (NOW HIRING)

Amicis Global

Sales Support Analyst Location: 5430 Metric Place, Peachtree Corners, GA,30071 Duration: 12+ Months ... Exceptional Customer Service * Computer proficiency: Microsoft Office, Excel * Fluent in English

NCR Atleos

Customer Support Agent

Peachtree City, GA · Hybrid

$17.50 - $23.25/hr

Customer Support Agent Location: Peachtree City, GA **Hybrid Office: 3 days in office/2 days remote ... Strong analytical and problem-solving skills * Strong teamwork and interpersonal skills * Strong ...

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Provide first-line technical support to customers via phone, email, or chat, assisting with ... Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.

New

Arrow ECS

Customer Support Associate

Alpharetta, GA · On-site

$20 - $25/hr

Customer Support Associate Arrow Electronics is a global provider of products, services, and ... analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post-delivery ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Georgia

Customer Support Analyst information

See Georgia salary details

$10

$23

$33

How much do customer support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support analyst in Georgia is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $33.51 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are popular job titles related to Customer Support Analyst jobs in Georgia? For Customer Support Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Georgia look for? The top searched job categories for Customer Support Analyst jobs in Georgia are:
What cities in Georgia are hiring for Customer Support Analyst jobs? Cities in Georgia with the most Customer Support Analyst job openings:
What are popular job titles related to Customer Support Analyst jobs in GA? For Customer Support Analyst jobs in GA, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,037 per year, or $23.6 per hour.

Applications Support Analyst II

St. Joseph's/Candler

Savannah, GA

$38.37/hr

Full-time

Re-posted 18 days ago

St. Joseph's/Candler Health System rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Applications Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security access, and installation. The Applications Analyst II works collaboratively with department directors, operations manager, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Applications Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads “go-live” and “upgrade” processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs. Maintains open communication with practitioners for consultations and assistance.
  • Education
    • Bachelors in Information Systems - Required
  • Experience
    • 3 - 5 Years Health systems functional areas or installing/maintaining computer system applications - Required
    • Formal training in information systems, desktop applications, databases, software development packages, and programming languages - Preferred
    • Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications - Preferred
  • License & Certification
    • None Required
  • Core Job Functions
    • Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
    • Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation of changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
    • Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Analyzes and resolves problems for ambulatory applications and assists other analysts within the department. Escalates problems outside scope to appropriate person or group. Ensures training has been received for effective application support and end user use. Coordinates and provides the implementation of new or upgraded software applications.
    • Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers. Has sufficient knowledge of other functions, interfaces and processes to evaluate options beyond those contained within the ambulatory product.

What St. Joseph's/Candler Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply