ZipRecruiter

Log In

1

Customer Success Program Manager Jobs (NOW HIRING)

Zenlayer

Customer Success Partner

Diamond Bar, CA · On-site

Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. * Strong ...

GenLogs

Customer Success Manager (Logistics)

Experience in managing customer success programs, customer retention, and upselling strategies ... Excellent written communication and documentation skills * Strong track record of building ...

Avoma Inc

Sr. Customer Success Manager

San Jose, CA

$150K - $187K/yr

Design and implement scalable success programs using AI, workflows, and automation * Reduce manual effort by building playbooks that run themselves * Leverage tools like Avoma, CRM, and CS platforms ...

Customer Service Manager

Be Seen First

Customer Success Specialist

Schaumburg, IL · On-site

$52K - $60K/yr

Customer Success Specialist - Schaumburg, IL $52,000 - $60,000/Annually (Dependent on experience ... Our inclusive product line supports a variety of wellness goals, including sleep, stress management ...

Placer.ai

Senior Customer Success Manager

$110K - $140K/yr

We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company. RESPONSIBILITIES: * Own ...

SS&C

Manager, Customer Success

Boston, MA · Hybrid

Manager, Customer Success Locations : NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us ... Your Future: 401k Matching Program, Professional Development Reimbursement * Work/Life Balance:

Ping Identity

OR · On-site

$92K - $123K/yr

Handson experience with Customer Success platforms (e.g., Gainsight) and Salesforce CRM. * Track record of building or improving CS playbooks or programs at scale. Key Performance Indicators (KPIs ...

Lumafield

Customer Success Manager

Boston, MA

... or program management * Excellent verbal and written communication that flexes to be effective ... Customer Success experience The base salary range listed here represents the anticipated low and ...

TrackVia

Customer Success Manager

Denver, CO · Hybrid

$80K - $100K/yr

... project or program management, quality control and inspections, facility maintenance and more ... At TrackVia, we don't split Customer Success and Account Management, you're responsible for both ...

OpenLoop Health, Inc

Customer Success Manager

Develop working knowledge of OpenLoop's programs, products, and services to effectively support ... Experience with CRM systems or customer success tools is a plus. * Eager to learn, coachable, and ...

Canopy Works

Customer Success Manager

OR · Remote

Own a portfolio of healthcare customers with lower-to-moderate program complexity, ensuring success ... Experience managing multiple stakeholders and driving customer outcomes * Strong communication ...

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Canopy Works

Customer Success Manager

Own a portfolio of healthcare customers with lower-to-moderate program complexity, ensuring success ... Experience managing multiple stakeholders and driving customer outcomes * Strong communication ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager Jobs

Customer Success Program Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success program manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
More about Customer Success Program Manager jobs
What cities are hiring for Customer Success Program Manager jobs? Cities with the most Customer Success Program Manager job openings:
What states have the most Customer Success Program Manager jobs? States with the most job openings for Customer Success Program Manager jobs include:
What job categories do people searching Customer Success Program Manager jobs look for? The top searched job categories for Customer Success Program Manager jobs are:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Partner

Customer Success Partner

Zenlayer

Diamond Bar, CA • On-site

Full-time

Posted 5 days ago

Job description

We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one!


Duties & Responsibilities:

  • Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
  • Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
  • Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
  • Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
  • Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
  • Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.


Required Qualifications:

  • Experience in cloud computing, telecommunications, or related industries
  • Experience in managing customer success programs, customer retention, and upselling strategies.
    Ability to analyze customer data and usage trends to identify areas of improvement.
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
  • Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.


About Zenlayer:

Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.

Apply