Customer Success Manager Jobs in Quebec (NOW HIRING)

In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to drive significant revenue growth. Your expertise will guide team efforts, and your authority in negotiations will be critical in securing major deals.
Responsibilities:

• Build and sustain long-term relationships with high-profile clients.
• Identify and secure new business opportunities with major accounts.
• Develop comprehensive proposals and strategic sales plans.
• Oversee seamless coordination between clients and internal teams for enhanced service delivery.
• Proactively monitor and address client satisfaction and service improvements.
• Analyze complex client data to inform and adjust sales strategies.
• Lead strategic discussions in sales meetings and strategy sessions.
• Resolve high-level client issues with minimal supervision.
• Strategize and drive major lead generation and marketing campaigns.
• Negotiate high-impact product/service terms with broad discretion and authority.

Skills:

• Deep Business Insight: Extensive understanding of business practices and financials.
• Strategic Client Management: Advanced proficiency in managing key client relationships.
• High-Level Negotiation: Ability to negotiate terms with considerable autonomy.
• In-Depth Data Analysis: Skill in analyzing and interpreting complex data.
• Persuasive Presentation: Expertise in impactful presentations.
• Cross-Functional Leadership: Ability to lead coordination between diverse teams.
• Comprehensive Sales Knowledge: Mastery of sales strategies and practices.
• High-Level Issue Resolution: Proficiency in resolving sophisticated client issues.

Charge de comptes majeurs et strategiques principal - Conseiller a la reussite client

La connaissance de l'anglais est requise afin de communiquer quotidiennement avec des clients situes a l'exterieur du Quebec.

En tant que charge de comptes majeurs et strategiques principal - conseiller a la reussite client, vous gererez des comptes strategiques de premier plan, en tirant parti de votre comprehension approfondie des enjeux commerciaux et des besoins des clients pour accroitre considerablement le chiffre d'affaires. Votre expertise orientera les efforts de l'equipe, et votre pouvoir de negociation sera determinant pour conclure des contrats importants.

Responsabilites:

• Etablir et entretenir des relations a long terme avec des clients de premier plan.
• Identifier et concretiser de nouvelles opportunites commerciales aupres de comptes majeurs.
• Elaborer des propositions et des plans de vente strategiques detailles.
• Assurer une coordination harmonieuse entre les clients et les equipes internes pour une meilleure prestation de services.
• De maniere proactive, assurer le suivi de la satisfaction client et mettre en uvre des ameliorations de service.
• Analyser des donnees clients complexes pour orienter et ajuster les strategies de vente.
• Animer les discussions strategiques lors des reunions de vente et des seances de planification.
• Resoudre des problemes clients complexes avec un minimum de supervision.
• Concevoir et piloter des campagnes importantes de generation de pistes (lead generation) et de marketing.
• Negocier les conditions de produits ou services a fort impact en toute discretion et avec assurance.

Competences:

• Vision commerciale approfondie : Excellente comprehension des pratiques et des aspects financiers commerciaux.
• Gestion strategique de la clientele: Maitrise avancee de la gestion des relations avec les clients cles.
• Negociation de haut niveau: Capacite a negocier des conditions avec une grande autonomie.
• Analyse de donnees approfondie: Aptitude a analyser et interpreter des donnees complexes.
• Presentation convaincante: Expertise dans la realisation de presentations percutantes.
• Leadership interfonctionnel: Capacite a assurer la coordination d'equipes variees.
• Connaissances approfondies relatives a la vente: Maitrise des strategies et pratiques relatives a la vente.
• Resolution de problemes complexes: Aptitude a resoudre des problematiques clients complexes.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.