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Customer Success Associate Jobs in Indiana (NOW HIRING)

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and ...

Caterpillar

Customer Success Manager

Lafayette, IN · On-site

Caterpillar's Electric Power Division has an open opportunity as a Customer Success Manager (CSM). The CSM will oversee and coordinate project execution management. This is a dynamic and strategic ...

New

Vontier

Lead Customer Success Manager

Indianapolis, IN · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Indiana

Customer Success Associate information

See Indiana salary details

$17.6K

$50.4K

$88.5K

How much do customer success associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success associate in Indiana is $50,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Indiana?

The most popular types of Customer Success jobs in Indiana are:

What are popular job titles related to Customer Success Associate jobs in Indiana?

For Customer Success Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Indiana look for?

The top searched job categories for Customer Success Associate jobs in Indiana are:

What cities in Indiana are hiring for Customer Success Associate jobs?

Cities in Indiana with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $50,424 per year, or $24.2 per hour.

Customer Success Manager

NGT Corporation - a Master Franchisee of the COVERALL® brand

Indianapolis, IN • On-site

$3.0K - $5.0K/wk

Other

Medical, Dental, Vision, Retirement

Posted yesterday

New

Job description

About the Company

We’re looking for a Customer Success Manager who thrives on building relationships, solving problems, and empowering others. In this role, you’ll act as the main point of contact for existing customers, ensuring they receive top-tier service and support. You’ll also work closely with our local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations. This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.


About the Role

Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction.


Responsibilities

  • Conduct new customer onboarding, ensuring a smooth and positive setup process
  • Deliver field-based and classroom training to both new and existing franchisees on operational procedures, service standards, and client management
  • Provide quotes and proposals for additional services, helping customers maximize the value of their partnership
  • Document all customer and franchisee interactions in internal system
  • Address service-related inquiries and resolve any client issues with professionalism and urgency
  • Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support)


Qualifications

  • Prior customer service, client-facing, or account management experience (2+ years preferred)


Required Skills

  • Strong communication and interpersonal skills
  • Ability to train, coach, and motivate others — both one-on-one and in group settings
  • Organized, dependable, and able to manage multiple tasks simultaneously
  • Comfortable with light physical tasks and occasional fieldwork
  • Proficiency in Microsoft Office; CRM experience a plus
  • Valid driver’s license and ability to travel locally (fuel allowance provided)


Pay range and compensation package

  • $50-$55k base salary
  • Fuel and cell phone allowance
  • Commission opportunities ($3,000–$5,000)
  • Performance-based raise program
  • Full benefits package: medical, dental, vision
  • 401(k) with company match
  • Paid training and ongoing professional development
  • Company-sponsored annual tropical trip for top performers
  • Supportive, inclusive team culture


Apply