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Customer Success Associate Jobs in Muncie, IN (NOW HIRING)

R1

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

Determines work priorities on assigned shifts. Assist with supporting associates on new procedures ... Not only does that drive customer success and improve patient care, but that same enthusiasm is ...

Wawa, Inc.

Customer Service Associate

Muncie, IN · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by ...

Wawa, Inc.

Customer Service Associate

Daleville, IN · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by ...

R1

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that ... Not only does that drive customer success and improve patient care, but that same enthusiasm is ...

R1

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that ... Not only does that drive customer success and improve patient care, but that same enthusiasm is ...

R1 RCM

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that ... Not only does that drive customer success and improve patient care, but that same enthusiasm is ...

SpartanNash Associates, LLC

Retail Associate

Elwood, IN

$14.50 - $16.75/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1515 State ...

SpartanNash Associates, LLC

Retail Associate

Marion, IN

$15 - $17.25/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1013 Forest ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Muncie, IN

Customer Success Associate information

See Muncie, IN salary details

$17.2K

$49.1K

$86.2K

How much do customer success associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success associate in Muncie, IN is $49,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Muncie, IN?

The most popular types of Customer Success jobs in Muncie, IN are:

What job categories do people searching Customer Success Associate jobs in Muncie, IN look for?

The top searched job categories for Customer Success Associate jobs in Muncie, IN are:

What cities near Muncie, IN are hiring for Customer Success Associate jobs?

Cities near Muncie, IN with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Muncie, IN as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $49,137 per year, or $23.6 per hour.

Patient Customer Service Representative

R1

Anderson, IN • On-site

$14.50 - $18.99/hr

Part-time

Posted 25 days ago

R1 RCM rating

6.8

Company rating: 6.8 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

138th of 154 rated financial services

Job description

Essential ResponsibilitiesUtilization of technology to support patient registration.Routes written communications as appropriate.Communicates with others in person, by telephone, and/or email utilizing various communication technologies. Will receive patients and visitors and handle general inquiries.Determines work priorities on assigned shifts. Assist with supporting associates on new procedures and duties to be performed.Performs other duties as assigned by Patient Access Manager or Team Lead as needed.Education LevelHigh School - Equivalent experience will be consideredExperience LevelNo experience requiredLicenses and CertificationsNot SpecifiedSkillsNot SpecifiedPhysical DemandsSittingStandingExtended Computer UsageWalkingWork EnvironmentWell-litOn-siteNoise Level -QuiteClimate ControlledFor this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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