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Customer Success Associate Jobs in Indiana (NOW HIRING)

Taranis

Customer Success Representative

Westfield, IN · On-site

The Role We are looking for a highly organized, customer-centric, and results-driven Customer Success Representative to partner closely with our Regional Account Managers to drive retention, renewals ...

Genesys

Sr, Manager Customer Success

Elkhart, IN · On-site

Shape how Genesys customers achieve measurable business outcomes by leading a high performing Customer Success team responsible for adoption, retention, and long term growth across enterprise ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

iCIMS

Customer Success Manager

Indianapolis, IN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

EDB

Principal Customer Success Manager

Indianapolis, IN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Indiana

Customer Success Associate information

See Indiana salary details

$17.6K

$50.4K

$88.5K

How much do customer success associate jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success associate in Indiana is $50,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Indiana?

The most popular types of Customer Success jobs in Indiana are:

What are popular job titles related to Customer Success Associate jobs in Indiana?

For Customer Success Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Indiana look for?

The top searched job categories for Customer Success Associate jobs in Indiana are:

What cities in Indiana are hiring for Customer Success Associate jobs?

Cities in Indiana with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,424 per year, or $24.2 per hour.

Customer Success Representative

Taranis

Westfield, IN • On-site

Full-time

Re-posted 18 days ago

Job description

Description
Taranis is the world's leading AI-powered crop intelligence platform, providing ag advisors and their growers with data-driven agronomic recommendations that drive farm management and input decisions. Through full-service, leaf-level data capture, Taranis' insights and services allow growers to accelerate decision-making, simplify management, maximize profitability, and enhance sustainable farming practices.
Since its founding, Taranis has worked with the world's top agricultural retailers and crop protection companies, serving millions of acres across the United States and globally. Taranis' Global Headquarters is located in Westfield, Indiana, with an R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com.
The Role
We are looking for a highly organized, customer-centric, and results-driven Customer Success Representative to partner closely with our Regional Account Managers to drive retention, renewals, and in-season engagement across an assigned territory.
This role is critical to ensuring customers fully operationalize Taranis within their business, clearly understand and realize ROI, and expand their engagement through the Intelligence platform.
Success in this role comes from proactive communication, strong follow-through, cross-functional collaboration, and the ability to guide customers through the full seasonal lifecycle - from pre-season alignment to post-season renewal.
This position is located in the headquarters office in Westfield, IN and requires periodic travel to customer locations across the Midwest, Great Plains, and Delta South.
The Goal of This Role
  • Drive high renewal rates through measurable ROI delivery and consistent engagement
  • Increase grower enrollment in Intelligence programs
  • Identify and execute in-season upsell opportunities
  • Support Regional Account Managers in expanding and deepening account relationships
  • Ensure customers clearly understand how to operationalize Taranis within their workflows

Responsibilities
  • Partner closely with the Regional Account Manager as the territory's Customer Success lead
  • Serve as the day-to-day operational contact for assigned accounts
  • Drive pre-season onboarding alignment and expectation setting
  • Maintain proactive, high-touch communication throughout the growing season
  • Monitor account health, adoption metrics, and engagement levels
  • Deliver ROI reviews and seasonal business summaries to support renewal conversations
  • Identify in-season expansion and upsell opportunities and coordinate execution with RAM
  • Deliver virtual and in-person trainings, platform walkthroughs, and webinars
  • Proactively resolve customer issues with a solutions-oriented mindset
  • Document activity, account updates, and renewal status in Salesforce
  • Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Requirements
  • 3+ years of experience in agricultural retail, cooperative, agronomy, or customer-facing ag roles
  • Strong understanding of corn and soybean production systems
  • Experience managing customer relationships and driving retention
  • Demonstrated ability to communicate value and ROI to stakeholders
  • Strong organizational skills with the ability to manage multiple accounts simultaneously
  • Results-oriented mindset with strong accountability and follow-up
  • Willingness to travel periodically within assigned region

Preferred Qualifications (Advantage)
  • Experience in Precision Agriculture or AgTech
  • Familiarity with digital agronomy tools, imagery, or data-driven platforms
  • CCA certification
  • Experience using Salesforce, Google Suite, and Zoom

Why Join Taranis?
At Taranis, we don't just innovate - we invest in our people.
  • Empowered by Respect: We value diverse perspectives and ensure every voice is heard.
  • Driven by Accountability: Ownership and transparency are foundational to how we work.
  • United in Collaboration: Cross-functional teamwork is how we win.
  • Dedicated to Commitment: We support flexibility, balance, and long-term growth.
  • Inspired by Innovation: We challenge the status quo to advance agriculture globally.

Join Taranis and be part of a team committed to transforming agriculture through technology, sustainability, and measurable impact - for growers, retailers, and the future of farming.

Apply