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Customer Success Associate Jobs in Indiana (NOW HIRING)

Roadtex

Sr. Manager, Customer Success

Greenfield, IN · On-site

Senior Manager, Customer Success Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle ...

Taranis

Customer Success Representative

Westfield, IN · On-site

The Role We are looking for a highly organized, customer-centric, and results-driven Customer Success Representative to partner closely with our Regional Account Managers to drive retention, renewals ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Sprinklr

This role leads Customer Success Managers to drive adoption, value realization, retention, and long-term customer outcomes across the Sprinklr platform. Operating at the intersection of customer ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Indiana

Customer Success Associate information

See Indiana salary details

$17.6K

$50.4K

$88.5K

How much do customer success associate jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer success associate in Indiana is $50,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Indiana? The most popular types of Customer Success jobs in Indiana are:
What are popular job titles related to Customer Success Associate jobs in Indiana? For Customer Success Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Indiana look for? The top searched job categories for Customer Success Associate jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Associate jobs? Cities in Indiana with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Indiana as of June 2026, with employment types broken down into 2% As Needed, 64% Full Time, 32% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,424 per year, or $24.2 per hour.
Customer Success Specialist

Customer Success Specialist

Franklin Electric

Fort Wayne, IN • On-site

Full-time

Posted 12 days ago

Job description

Customer Success Specialist
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Description
Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.
Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers - and make them loyal, raving fans of Franklin Electric - through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers, driving best practices and innovation to create more value for the business." The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
  • Provide end-to-end, single point of contact support for our best customers - the As - from order entry and inquiry to AR support and issue resolution.
  • Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level).
  • Support the marketing strategy to create new relationships, new customers, new markets.
  • Serve as the customers' voice, including marketing, product, professional services and sales.
  • Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
  • Communicate frequently with customers on updates, information, concerns and suggestions.
  • Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers' perceived expectations and needs.
  • Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
  • Manage deliverables specific to meeting the team's strategic objectives.
  • Use customer benchmark data to highlight customers' strategic success and provide ongoing recommendations for further optimization.
  • Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
  • Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser - setting up and defining process per customer's requirements).
  • Complete forms, applications and/or customer requests.
  • Business travel required as needed. Participate in customer visits, trade shows and/or events.

Who we want:
  • Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Skills Knowledge and Expertise
What you need:
  • Dependable, self-motivated, and displays initiative
  • Results and goal oriented
  • Customer growth oriented
  • Effective communication skills - written & verbal, internal & external customers
  • Strong problem analysis and problem-solving skills, innovative
  • Professional in all manners
  • High-level attention to detail, high level accuracy and reliable results

Education and Experience
  • Bachelor's degree (strongly preferred)
  • Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)

Computer Skills
  • Basic: Alphanumeric data entry; word processing/typing
  • Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
  • Desirable: Experience working in JDE and Microsoft Dynamics

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

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