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Customer Success Associate Jobs in Indiana (NOW HIRING)

CarNow

Customer Success Manager

Indianapolis, IN

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Indianapolis, IN · On-site

$75K - $100K/yr

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

CarNow

Customer Success Manager

Zionsville, IN · On-site

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer ...

Cleo

Customer Success Manager

Indianapolis, IN · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

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Customer Success Associate information

See Indiana salary details

$17.6K

$50.4K

$88.5K

How much do customer success associate jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success associate in Indiana is $50,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $62,300.00 per year, depending on experience, location, and employer.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Indiana? The most popular types of Customer Success jobs in Indiana are:
What are popular job titles related to Customer Success Associate jobs in Indiana? For Customer Success Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Indiana look for? The top searched job categories for Customer Success Associate jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Associate jobs? Cities in Indiana with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Indiana as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,424 per year, or $24.2 per hour.
Customer Success Manager

Customer Success Manager

CarNow

Indianapolis, IN

Other

Posted 15 days ago

Job description

Customer Success Manager
Summary:
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts.
Responsibilities:
  • Provides virtual account management to a designated book of business between 100-200 dealer accounts.
  • Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
  • Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
  • Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform.
  • Performs refresh training for new dealer personnel when applicable.
  • Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
  • Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
  • Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
  • Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
  • Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.
  • Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
  • Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
  • Reviews and analyzes dealer review audits from the Support Analyst team upon completion.
  • Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours.
  • Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
  • Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.
  • Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
  • Reviews KPI dashboards regularly to ensure all KPI expectations are met.
  • Diligently address special projects that pertain to your book of business upon request.
Requirements:
  • 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry.
  • High School Diploma or equivalent required.
  • Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once.
  • Must have an outgoing, positive attitude and a strong work ethic.
  • Confidence to suggest ideas and provide critical customer feedback to leadership.
  • Organized, self-motivated, and productive while unsupervised.
  • Technologically savvy and computer proficient; Microsoft Office and CRM experience required.
  • Establish and maintain customer confidence and provide exceptional customer service.
  • Strong verbal and written communication skills.
  • 30% travel required.

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