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Customer Success Consultant Jobs in Indiana (NOW HIRING)

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

EDB

Principal Customer Success Manager

Indianapolis, IN · On-site

Utilize consultative motions to drive outcomes throughout the customer lifecycle * Oversee and lead ... Success, Sales, Consulting, Customer Advocacy, or relevant experience * Highly skilled experience ...

Sprinklr

... take a consultative approach in informingand actioning onpartnershipstrategyplans ... Minimum of 8-10 years' experience in Customer Success,Technical Account management ...

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All JobsCustomer Success Consultant JobsCustomer Success Consultant Jobs in Indiana

Customer Success Consultant information

See Indiana salary details

$10

$23

$45

How much do customer success consultant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer success consultant in Indiana is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.04 per hour, depending on experience, location, and employer.

What does a customer success consultant do?

A Customer Success Consultant helps clients get the most value from a company's products or services. They work closely with customers to understand their goals, offer guidance, and ensure a smooth onboarding process. Their responsibilities often include troubleshooting issues, providing training, and proactively identifying ways to improve the customer experience. By building strong relationships, Customer Success Consultants help increase customer satisfaction and loyalty, ultimately reducing churn and driving business growth.

What are the key skills and qualifications needed to thrive as a customer success consultant, and why are they important?

To thrive as a Customer Success Consultant, you need strong problem-solving abilities, product knowledge, and experience in client relationship management, often backed by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot, as well as customer engagement tools, is typically required. Outstanding communication, empathy, and proactive listening are crucial soft skills that help build trust and foster lasting client relationships. These skills and qualifications are vital for ensuring customer satisfaction, reducing churn, and driving long-term business growth.

What are some common challenges customer success consultants face when working with diverse client portfolios?

Customer Success Consultants often manage a variety of clients with different needs, goals, and levels of product understanding. Balancing proactive support with reactive problem-solving can be challenging, especially when clients have conflicting priorities or require tailored solutions. Effective communication, strong organizational skills, and the ability to quickly adapt strategies are essential to help each client achieve success. These challenges are also opportunities to build strong relationships and demonstrate value, which can lead to long-term customer loyalty and professional growth.

What is the difference between Customer Success Consultant vs Customer Support Specialist?

AspectCustomer Success ConsultantCustomer Support Specialist
Primary FocusProactively ensuring customer satisfaction and retention through strategic engagementReactively resolving customer issues and technical problems
Required SkillsCommunication, relationship management, product knowledge, problem-solvingTechnical troubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account management, strategic planningHelp desks, support centers, technical support teams
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction, Customer Success Consultants focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or job focus within customer service roles.

What are popular job titles related to Customer Success Consultant jobs in Indiana?

For Customer Success Consultant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Success Consultant jobs in Indiana look for?

The top searched job categories for Customer Success Consultant jobs in Indiana are:

What cities in Indiana are hiring for Customer Success Consultant jobs?

Cities in Indiana with the most Customer Success Consultant job openings:

Customer Success Consultant jobs near you
Infographic showing various Customer Success Consultant job openings in Indiana as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 55% In-person, and 45% Remote job distribution, with an average salary of $47,929 per year, or $23 per hour.

Customer Success Advocate

Fort Wayne, IN • On-site

Kendall Group
Wholesale • 501 - 1,000 employees
Learn more about Kendall Groupexternal

Full-time

Re-posted 8 days ago

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and the customer, advocating for the customers desired goals, and promoting value through the customer experience. You will work closely with sales, marketing, product management, and engineering to ensure that our solution is delivered successfully.

Exciting work you will do:

The essential duties and responsibilities of the Customer Success Advocate will consist of, but are not limited to, the following:

  • Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and Quarterly Business Reviews
  • Identify and lead opportunities for account growth within your managed accounts
  • Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of their entitlements, and collaborate with other Kendall Electric stakeholder teams to ensure adoption
  • Monitor customer usage data and health indicators, translating them into strategies for success
  • Develop an understanding of typical business challenges faced by customers and appropriately map KSA features and associated business benefits to address their needs
  • Become the voice of the customer, working with the sales team to adjust and add future entitlements, and help build the KSA future roadmap
  • Work to identify and/or develop contract expansion opportunities
  • Manage customer account escalations and advocate for the customer cross-departmentally
  • Work closely with the customer to define and monitor success criteria metrics while maintaining overall responsibility for the best interests of the company
  • Other duties as assigned

Competencies you possess:

  • Service Excellence
  • Results, Action Oriented
  • Accountability and Responsibility
  • Teamwork and Collaboration
  • Priority Setting
  • Planning and Organizing
  • Presentation Skills
  • Time Management
  • Establishing Relationships
  • Process Management

What you'll need:

  • Work Experience: 3 years' experience in a customer success related role at a B2B SaaS company
  • Education: Bachelor's degree
  • Analytics/Computer Skills: Proficient with Microsoft Office suite
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
  • Cross-functional skills: Experience working cross-functionally with solution consultants, sales, marketing, project managers, external vendors, and customers; experience with problem solving in a customer engagement environment
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner; experience working with brand image and promoting value through customer experience
  • Physical, Mental and Visual Skills: While performing the duties of this job, the employee is regularly required to sit, talk, and hear; must be able to sit for up to 8 hours per day; reasonable accommodations may be made
  • Physical Environment: Normal office environment
  • Travel: Up to 25% travel

Skills we prefer but don't require:

  • Work Experience: 3 years' experience as a Customer Success Manager; exposure to Industrial Manufacturing
  • Analytics/Computer Skills: Experience with customer success platforms

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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