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Freelance Customer Success Jobs in Indiana (NOW HIRING)

Parcil Safety

Performance Creative Lead

Evansville, IN · Remote

$70K - $80K/yr

... freelancers, but your primary responsibility is determining what should be created and why, not ... Identify opportunities to improve the customer experience through better creative. What Success ...

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Freelance Customer Success information

What is a freelance customer success?

A Freelance Customer Success professional is an independent contractor who works with companies to help their customers achieve desired outcomes with a product or service. They focus on building strong relationships, addressing customer concerns, onboarding new clients, and ensuring satisfaction and retention. Unlike full-time employees, freelancers work on a project or contract basis and may support multiple clients at once. Their responsibilities can include providing support, conducting training sessions, gathering feedback, and collaborating with internal teams to improve the customer experience.

How do freelance customer success professionals typically collaborate with client teams?

Freelance customer success professionals often work remotely and integrate with client teams through regular virtual meetings, email updates, and shared project management tools. While they may not be on-site, they are expected to maintain close communication with account managers, support agents, and product teams to ensure customer goals are met. Building strong relationships and a clear understanding of client processes is key to aligning on objectives and delivering value. Effective freelancers are proactive in reaching out and providing insights, often acting as both advocates for the customer and liaisons to internal stakeholders.

What are the key skills and qualifications needed to thrive as a freelance customer success, and why are they important?

To thrive as a Freelance Customer Success Specialist, you need a solid understanding of customer relationship management, onboarding strategies, and industry-specific knowledge, often supported by experience with SaaS products or client-facing roles. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer support tools such as Zendesk or Intercom, is typically required. Outstanding communication, problem-solving abilities, and proactive client engagement are soft skills that set top performers apart. These capabilities ensure clients achieve their goals, drive retention, and foster long-term business partnerships in a dynamic, remote work environment.

What is the difference between Freelance Customer Success vs Customer Support Specialist?

AspectFreelance Customer SuccessCustomer Support Specialist
CredentialsExperience in customer success, CRM tools, communication skillsTechnical knowledge, communication skills, troubleshooting experience
Work EnvironmentRemote, flexible, project-basedOffice or remote, often scheduled shifts
Employer & IndustryStartups, SaaS companies, consulting firmsTech companies, service providers, retail
Search & Comparison IntentSeeking freelance roles in customer successLooking for customer support roles

Freelance Customer Success professionals focus on proactive account management, onboarding, and ensuring customer retention, often working independently. Customer Support Specialists handle technical issues, troubleshooting, and reactive support. While both roles require strong communication skills, freelance customer success emphasizes relationship building and strategic engagement, whereas customer support is more technical and issue-focused.

What are the most commonly searched types of Customer Success jobs in Indiana?

The most popular types of Customer Success jobs in Indiana are:

What are popular job titles related to Freelance Customer Success jobs in Indiana?

For Freelance Customer Success jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Freelance Customer Success jobs in Indiana look for?

The top searched job categories for Freelance Customer Success jobs in Indiana are:

What cities in Indiana are hiring for Freelance Customer Success jobs?

Cities in Indiana with the most Freelance Customer Success job openings:

Freelance Customer Success jobs near you
Infographic showing various Freelance Customer Success job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Freelance Court Reporter Stenographer

Esquire Deposition Solutions

Indianapolis, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Freelance Court Reporter Stenographer

Indianapolis - IN

Overview

Position Type: Contractor Education Level: None Travel Percentage: Up to 50%

Description

Join Esquire as a Freelance Court Reporter/Stenographer — a critical role where you'll capture the official record of depositions and other legal proceedings, supporting exceptional client delivery and legal accuracy.

Why Choose Esquire?

Esquire is a nationally recognized leader in legal support services, connecting you with a steady flow of high-quality assignments, flexible scheduling, and the tools you need to grow your freelance practice. You'll be part of a supportive network that values your expertise and empowers you to deliver your best work.

About the Role

As a Freelance Court Reporter, you will capture and transcribe spoken testimony using stenographic equipment, ensuring a complete, accurate, and timely legal record. You'll work with attorneys, witnesses, and legal professionals in a variety of settings—on-site, remote, or hybrid—delivering transcripts that meet the highest standards of quality and professionalism.

Key Responsibilities

  • Attend and record depositions, arbitrations, hearings, and other legal proceedings
  • Use stenographic equipment and CAT software to capture verbatim records
  • Prepare, edit, and deliver certified transcripts within required timeframes
  • Collaborate professionally with attorneys, legal teams, and clients
  • Manage case-related materials, exhibits, and documentation
  • Stay current with legal terminology and court reporting standards

What You'll Need

  • Certification: State and/or nationally recognized court reporting certification (e.g., CSR, RPR)
  • Equipment: Reliable stenographic machine, CAT software, and transcription tools
  • Experience: 1+ years of experience preferred; new graduates encouraged to apply
  • Professionalism: Exceptional accuracy, confidentiality, and time management
  • Adaptability: Ability to work in-person, remote, or hybrid settings

What Success Looks Like

  • High percentage of accurate and on-time transcript delivery
  • Strong professional reputation among attorneys and legal teams
  • Effective management of case materials and documentation
  • Reliable and consistent use of CAT software and stenographic tools
  • Positive engagement with Esquire support teams and colleagues

Work Environment

This role involves a combination of on-site, remote, or hybrid assignments. Success comes from strong time management, proactive communication, and maintaining professional relationships with attorneys, witnesses, and clients.

Ready for what's next in your career?

Join a network that values your expertise and flexibility—apply now to become a Freelance Court Reporter with Esquire!

Don't meet every single requirement?

We know that a truly inclusive workplace values potential just as much as experience. If you're excited about this role but don't match every qualification, we still encourage you to apply. You may be exactly who we're looking for.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com.

Apply