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Customer Service Representative Jobs in Virginia

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

U-Haul

Customer Service Representative

Henrico, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

UASA

Customer Service Representative

Bristow, VA · On-site

$12 - $15/hr

Customer Service Representative As a customer service representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service ...

EverVet Partners

Customer Service Representative

Suffolk, VA

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Why You'll Love this Customer Service Representative Job! Are you passionate about animals and helping others? Are you organized and friendly? If so, our Customer Service Representative role may be ...

Wieland Group

Customer Service Representative

Verona, VA · On-site

$66K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Job Location US-VA-Verona ID 2026-4089 # of Openings 1 Posted Date 1 month ago(6/22/2026 12:36 PM) Overview Wieland - Creating Value for Generations! Wieland is a ...

R+L Carriers

Customer Service Representative

Colonial Heights, VA · On-site

$20.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, Pay is $20.42 per hour. 1st Shift, Full-Time, Monday - Friday 9:00 AM to 5:30 PM Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits ...

New

R+L Carriers

Customer Service Representative

Colonial Heights, VA · On-site

$20.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, Pay is $20.42 per hour. 1st Shift, Full-Time, Monday - Friday 9:00 AM to 5:30 PM Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits ...

New

Akina Pharmacy

Customer Service Representative

Hamilton, VA · On-site

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a ...

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site +1

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a ...

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Showing results 41-60

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Virginia

Customer Service Representative information

See Virginia salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Virginia?

The most popular types of Customer Service Representative jobs in Virginia are:

What are popular job titles related to Customer Service Representative jobs in Virginia?

For Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Virginia look for?

The top searched job categories for Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Representative jobs?

Cities in Virginia with the most Customer Service Representative job openings:

What are popular job titles related to Customer Service Representative jobs in VA?

For Customer Service Representative jobs in VA, the most frequently searched job titles are:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

Ritchie Bros.

Yorktown, VA • On-site

$14.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Responsibilities
What Do IAA Customer Service Reps Do?
  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments and enter data into our internal computer systems
  • Reference pricing and delivery information
  • Respond to customer questions, inquiries, and requests
  • Set up new and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Process paperwork in preparation for auction day, securing necessary approvals
  • Assist with other duties around the office to help out
Qualifications
What are the Requirements?
  • Ability to communicate comfortably with customers
  • A phenomenal teammate, willing to assist your peers
  • Digital literacy
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills
  • Professional and clean appearance

About Us
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What Ritchie Bros. Auctioneers employees say

Pay

Benefits

Hours and flexibility

Workplace

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