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Customer Service Representative Jobs in Virginia

U-Haul

Customer Service Representative

Henrico, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

UASA

Customer Service Representative

Bristow, VA · On-site

$12 - $15/hr

Customer Service Representative As a customer service representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service ...

EverVet Partners

Customer Service Representative

Suffolk, VA

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Why You'll Love this Customer Service Representative Job! Are you passionate about animals and helping others? Are you organized and friendly? If so, our Customer Service Representative role may be ...

Wieland Group

Customer Service Representative

Verona, VA · On-site

$66K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Job Location US-VA-Verona ID 2026-4089 # of Openings 1 Posted Date 1 month ago(6/22/2026 12:36 PM) Overview Wieland - Creating Value for Generations! Wieland is a ...

R+L Carriers

Customer Service Representative

Colonial Heights, VA · On-site

$20.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, Pay is $20.42 per hour. 1st Shift, Full-Time, Monday - Friday 9:00 AM to 5:30 PM Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits ...

R+L Carriers

Customer Service Representative

Colonial Heights, VA · On-site

$20.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, Pay is $20.42 per hour. 1st Shift, Full-Time, Monday - Friday 9:00 AM to 5:30 PM Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits ...

R+L Carriers

Customer Service Representative

Colonial Heights, VA · On-site

$20.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, Pay is $20.42 per hour. 1st Shift, Full-Time, Monday - Friday 9:00 AM to 5:30 PM Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits ...

Akina Pharmacy

Customer Service Representative

Hamilton, VA · On-site

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a ...

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site +1

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a ...

Caliber

Customer Service Representative

Arlington, VA · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Virginia

Customer Service Representative information

See Virginia salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Virginia?

The most popular types of Customer Service Representative jobs in Virginia are:

What are popular job titles related to Customer Service Representative jobs in Virginia?

For Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Virginia look for?

The top searched job categories for Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Representative jobs?

Cities in Virginia with the most Customer Service Representative job openings:

What are popular job titles related to Customer Service Representative jobs in VA?

For Customer Service Representative jobs in VA, the most frequently searched job titles are:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

The Body Works of Virginia

Leesburg, VA

$16.75 - $23/hr

Full-time

Medical, PTO

Re-posted 3 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Health Insurance Benefits
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively