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Customer Service Representative Jobs in Florida (NOW HIRING)

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Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

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5th HQ

Customer Service Representative

Hollywood, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

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How much do customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Florida? The most popular types of Customer Service Representative jobs in Florida are:
What are popular job titles related to Customer Service Representative jobs in Florida? For Customer Service Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Florida look for? The top searched job categories for Customer Service Representative jobs in Florida are:
What cities in Florida are hiring for Customer Service Representative jobs? Cities in Florida with the most Customer Service Representative job openings:
What are popular job titles related to Customer Service Representative jobs in FL? For Customer Service Representative jobs in FL, the most frequently searched job titles are:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Representative

VentureTech Solutions

Saint Petersburg, FL • On-site

$15.25 - $20.75/hr

Full-time

Posted 20 hours ago

Posted today

Job description

 
Position:  Customer Service Representative 
Schedule is Monday - Thursday 9am-530pm, Friday 8:30-5pm

Summary for Customer Service Representative 

Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance.  Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services nationwide.

Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster.  You can be part of this team working in a fast paced, multi-channel contact center and make a difference every day. 

Role Description for Customer Service Representative

As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter. 

What to Expect:

  • Processing caller requests.
  • Helping callers understand account information.
  • Providing issue resolution.
  • Send educational material that are responsive to our callers' needs.
  • Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
  • Resolve creditor & or caller inquiries by making outbound calls.
  • Any other tasks as assigned by the Supervisor.
  • Handle Customer Service issues for clients.
  • Paid Training

Minimum Requirements for Customer Service Representative 

  • High School diploma or equivalent
  • Strong people skills and be able to communicate effectively 
  • Knowledge and use of PC Systems and MS Office applications is a must
  • Ability to work independently
  • Self-motivated, willingness to constantly improve
  • Attention to detail and be able to multi-task and prioritize work on a daily basis
  • This position is in office

By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit and Alpha Staffing & Employment Leasing.

Keywords: Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative

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