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Customer Service Operations Associate Jobs (NOW HIRING)

Coast

Customer Operations Associate

Salt Lake City, UT · On-site

As one of our first Customer Operations Associates, you will be a trusted advisor to our customers ... Manage customer service activity for Coast customers through strong relationship-building, product ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60 - $65/hr

Loop is industrializing services through AI, starting with one of the world's most complex ... The Customer Operations Associate is directly responsible for driving automation, optimizing ...

Ntta

$13 - $17/hr

Experience handling multi-line phone systems and front desk operations * Basic computer proficiency and data entry experience Preferred Qualifications * Experience in a high-volume customer service ...

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

JCPenney

Operations Associate

Washington, MO · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

Customer service mindset: extremely thoughtful in interactions with stakeholders with a problem ... Operations Associate" This position is part of a collective bargaining unit. Jon Ossoff for Senate ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

The Service Operations Assistant serves as a key leadership resource for front-end associates and ... Foster a welcoming, customer-focused culture among associates. * Assist customers with questions ...

OCVIBE

Operations Associate

Yorba Linda, CA

$21/hr

Operations Associate Pay Details: The starting hourly rate for this position is $21.00 per hour ... Manage customer flow, including timeliness of service and line flow * Collect, inspect, and ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

This position helps ensure an efficient, customer-focused environment while supporting productivity, operational compliance, and associate development. The Service Operations Assistant serves as a ...

Albertsons

Service Operations Manager

Dallas, TX · On-site

Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
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Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Customer Operations Associate

Coast

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Manage customer service activity for Coast customers through relationship-building, product knowledge, responsiveness, and execution

  • Help onboard new customers, conduct product training, and drive adoption and retention

  • Partner with product and engineering teams to resolve customer questions, manage product requests and issues, and provide feedback for product improvements

Job description

Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of commercial drivers. The incumbent technologies that cater to these customers are decades old, and businesses with fleets increasingly demand modern digital experiences and transparent financial services products. Coast's mission is to deliver this at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.
As one of our first Customer Operations Associates, you will be a trusted advisor to our customers, helping them succeed with our platform and their experience as a Coast customer is as smooth as possible. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You'll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product.
We are hiring for our newest west coast office in Salt Lake City, UT.
What you'll do:
  • Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
  • Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and help troubleshoot customer issues
  • Work closely with Product and Engineering on identification/tracking of enhancement requests
  • Handle escalations and work across teams to resolve issues
  • Serve as the "voice of the customer" and provide internal feedback on how we can better serve them to maximize customer value and retention

What you'll bring:
  • Ability to work flexible hours (starting at 6 AM MT some days)
  • Must be able to come into our Draper office 3-4 days per week
  • Excellent written and verbal communication skills
  • Be able to think strategically, problem solve, and prioritize tasks and initiatives in a fast-paced environment
  • Possess a service oriented mindset and be motivated by the opportunity to turn customers into promoters with every interaction
  • Ability to provide support to customers over phone predominantly; and occasionally email, and text message
  • High energy, go-getter with fresh ideas who takes the initiative to get things done

What we'll bring:
  • Real growth and career development opportunities, we're still young in Utah with plenty of room to grow.
  • A unique product that makes an actual impact on the businesses we serve.
  • Medical, dental, and vision insurance
  • Flexible paid time off (vacation, personal well-being, paid holidays)
  • Paid parental leave
  • Tools to help manage your financial wellness, including webinars, access to an equity tax advisory service, and company-sponsored 401K
  • $400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.
  • Free lunch every Friday

About Coast
Coast is founded and led by Daniel Simon, who previously cofounded Bread (breadpayments.com), a leading payments and credit technology firm backed by some of the world's top VCs which was acquired for $500MM+ in 2020.
Coast has raised $165M in total funding. Our recent $40M Series B equity round was led by ICONIQ Growth with participation from Thomvest and Synchrony. We're also backed by top fintech and mobility venture funds, including Accel, Insight Partners, Better Tomorrow Ventures, Avid Ventures, Bessemer Venture Partners, BoxGroup, Foundation Capital, Greycroft and Colle, and premier angel investors including Max Levchin (Affirm), Josh Abramowitz (Bread), Jason Gardner (Marqeta), William Hockey (Plaid), Ryan Petersen (Flexport), and many others.
Check out our CEO's recent podcast interview with Primary Venture Partners and last year's product/market deep dive on Fintech Layer Cake with Coast Founder Daniel Simon!
Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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