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Customer Service Coordinator Jobs (NOW HIRING)

Holt Group

Customer Service Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work and ensuring a high-level Legendary Customer Service outcome for our customers. Must be able to ...

BD Holt Company

Customer Service Coordinator

Irving, TX · On-site

$17.25 - $22.25/hr

The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work and ensuring a high-level Legendary Customer Service outcome for our customers. Must be able to ...

Addison Group

Customer Service Coordinator

Deer Park, IL · On-site +1

$26 - $28/hr

Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device Manufacturing Pay: $26-28/hr Benefits: This position is eligible for medical, dental, vision, and 401(k).

Alpine Intel

Customer Service Coordinator

Charlotte, NC

$17.50 - $23/hr

The Customer Service Coordinator is the voice of our company and fields a high number of inbound calls from insurance adjusters, policy holders, and field technicians. With these calls, our ...

Addison Group

Customer Service Coordinator

Deer Park, IL · On-site

$26 - $28/hr

Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device Manufacturing Pay: $26-28/hr Benefits: This position is eligible for medical, dental, vision, and 401(k).

Installs LLC

Customer Service Coordinator

Perris, CA

$18 - $22/hr

Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world's leading home appliance brands. If you're a strong communicator with a background in logistics customer service ...

OWL Services

Customer Service Coordinator

Montgomery, AL · On-site

$17.50 - $18/hr

The Customer Support Coordinator is responsible for responding to customer service requests via phone, email, and web portal in a courteous and prompt manner, documenting the service request details ...

DR Horton

Customer Service Coordinator

Tucson, AZ · On-site

$17 - $22.25/hr

The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home. Essential Duties and Responsibilities include the following. Other duties may ...

K&N Holdings LLC

Customer Service Coordinator

Houston, TX · On-site

$18 - $20/hr

Position Overview K&N Appliance Gallery is seeking a detail-oriented and customer-focused Customer Service Coordinator to join our team. This role serves as a vital link between our customers and ...

Vervic Inc.

Customer Service Coordinator

Huntsville, AL · On-site

$23 - $26/hr

Customer Service Coordinator (1st Shift) Location: Decatur, AL Pay: $23.00$26.00 per hour Are you someone who enjoys building relationships, staying organized, and being the go-to person who keeps ...

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How much do customer service coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What Is a Customer Service Coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What are the key skills and qualifications needed to thrive as a Customer Service Coordinator, and why are they important?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a Customer Service Coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What does a Customer Service Coordinator do?

A Customer Service Coordinator is responsible for overseeing customer service operations, ensuring customer inquiries and issues are handled efficiently. They act as a liaison between customers and various departments, manage support tickets or calls, and help resolve complaints. Additionally, they may train customer service staff, track service metrics, and implement improvements to enhance the overall customer experience. Their goal is to maintain high customer satisfaction and support the company's service standards.

How can I make 2000 a week working from home?

A Customer Service Coordinator can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve taking on additional shifts, working for multiple clients, or gaining advanced skills to qualify for higher-paying roles or bonuses.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs
What cities are hiring for Customer Service Coordinator jobs? Cities with the most Customer Service Coordinator job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
Who are the top companies hiring for Customer Service Coordinator jobs? The top employers for Customer Service Coordinator jobs are:
What states have the most Customer Service Coordinator jobs? States with the most job openings for Customer Service Coordinator jobs include:
What job categories do people searching Customer Service Coordinator jobs look for? The top searched job categories for Customer Service Coordinator jobs are:
Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.
Customer Service Coordinator

Customer Service Coordinator

Holt Group

Irving, TX • On-site

$17.25 - $22.50/hr

Full-time

Posted 5 days ago

Job description

HOLT CAT in Irving, Texas is looking for a Customer Service Coordinator for the CAT Support Service Department. The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work and ensuring a high-level Legendary Customer Service outcome for our customers. Must be able to communicate with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment. The hours for this position are Monday through Friday 7:00 AM to 4:00 PM, this is not a remote position. Our location is 2000 E. Airport Freeway, Irving, Texas 75062.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
  • Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
  • Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources
  • Requires accurate data entry of daily labor hours to ensure timely work order and payroll processing
  • Communicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment
  • Ensures that customers' expectations regarding communication, information and updates are met and/or exceeded
  • Collaborates with key parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service
  • Coordinates and follow up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service and invoicing
  • Track machines coming in/out of service and Condition Monitoring systems service history of machines information on and communicates findings (e.g. Oil sample results, codes, service letters/updates that CAT puts out).
  • Provides quotes of all service work to be performed in Part and Service Quoter (PSQ), unless previously quoted by the Parts and Service Sales Representative (PSSR) and approved by customer
  • Maintains consistent, accurate and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that department operates efficiently
  • Processes customer payments via check, credit card, CAT access and apply to job in Dealer Business System (DBS)
  • Generates all purchase orders and validates timely entry into work orders in DBS systems
  • Coordinates with Supervisor(s) on opening and closing work orders on a daily basis
  • Maintains department daily and monthly reports
  • Requires regular and punctual employee attendance
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs other duties as assigned

Knowledge, Skills, and Abilities:
  • Working knowledge of computers and multi-line phone systems
  • Knowledge of basic office practices, procedures, and processes
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Excellent verbal, written, and communication skills
  • Exceptional customer service skills
  • Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization
  • Functional knowledge of key operating systems: DBS, Service Link and MDS
  • Functional knowledge of critical CAT applications: SIS and SIMSi
  • Time management and time critical prioritization skills
  • Ability to work on multiple projects and deal effectively with employees, team members, and management
  • Self-starter and ability to work independently
  • Ability to operate office machines and computers
  • Understands written sentences and paragraphs in work related documents, must be able to do basic arithmetic
  • Ability to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public

Education and Experience:
  • High School diploma or equivalent preferred
  • Up to three plus years direct CAT Service experience or five plus years industry experience in heavy equipment preferred
  • 3 years of clerical or administrative position

Supervisory Responsibilities:
  • None

Travel:
  • Travel may be required for training only

Physical Requirements:
  • This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
  • This role frequently communicates with others, must be able to exchange accurate information in these situations
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • Occasionally moves or transports items weighing up to 15 lbs.
  • Significant amount of time standing, sitting, and walking
  • Requires daily walking to the shop or yard environment
  • Minimal amount of time kneeling, crouching, stooping, balancing and reaching
  • Constant movement and use of hands, this position requires good manual dexterity
  • Communicates with customers, service managers, and co-workers
  • Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work
  • Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down stairs on a daily basis

Work Environment:
  • This job is generally performed in a professional office environment and in a shop environment
  • Frequently works at fast pace with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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