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Transcat

72 Transcat Customer Service Coordinator Jobs Hiring Near You

Transcat

Customer Service Representative

Paxinos, PA · On-site

$14.50 - $19.75/hr

Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as ... Backup for onsite coordination * Other duties as assigned Required Knowledge, Skills and Abilities:

Transcat

Customer Service Representative

Mentor, OH · On-site

$14.25 - $19.50/hr

Customer Service Representative Transcat is a dynamic, innovative, growing company that has been ... Backup for onsite coordination * Other duties as assigned Required Knowledge, Skills and Abilities:

Transcat

Customer Service Representative

Painesville, OH · On-site

$14 - $19/hr

Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as ... Backup for onsite coordination * Other duties as assigned Required Knowledge, Skills and Abilities:

Transcat, Inc.

Customer Service Representative

Paxinos, PA

$14.50 - $19.75/hr

Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as ... Backup for onsite coordination * Other duties as assigned Required Knowledge, Skills and Abilities:

Transcat, Inc.

Customer Service Representative

PA · On-site

$14.50 - $19.75/hr

Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as ... Backup for onsite coordination * Other duties as assigned Required Knowledge, Skills and Abilities:

Transcat, Inc.

Customer Service Representative

Paxinos, PA

$14.50 - $19.75/hr

Who we are-- Transcat is a dynamic, innovative, growing company that has been recognized as the ... Backup for onsite coordination * Other duties as assigned Required Knowledge, Skills and Abilities:

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Transcat Jobs Information

Do workers at Transcat get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Transcat pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and July 2026.

At Transcat, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
77% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Transcat affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at Transcat?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Transcat worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Transcat workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for Transcat workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to get time off at Transcat?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Transcat managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Transcat spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to take sick days at Transcat?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Transcat good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Transcat feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Transcat get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Transcat?

Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Transcat enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Transcat recommend working with their team?

Most people recommend working with their team.
68% of people report that they would recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Transcat?

Most people didn’t get enough training when they started.
69% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Transcat?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Transcat’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Transcat is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Customer Service Coordinator jobs?

What are the most popular jobs at Transcat?

What are the most popular categories at Transcat?

Infographic showing various Customer Service Coordinator job openings at Transcat in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Contract, and 1% Nights. Highlights an 100% Physical job distribution.

Customer Service Representative

Transcat

Paxinos, PA • On-site

$14.50 - $19.75/hr

Other

Medical, Retirement, PTO

Posted 27 days ago

Transcat rating

8.7

Company rating: 8.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

18th of 120 rated laboratories

Job description

Overview
Who we are-
Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,500 employees-in technical, consulting, operational, sales, finance, and corporate roles-we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?
Here's what Transcat has to offer-
  • Work that matters.
  • A values-based culture where people care about each other and the work they do together.
  • Flexibility
  • Training and development to accelerate learning and career advancement.
  • Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
The Customer Service Representative will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items - but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.
Responsibilities
Essential Duties and Responsibilities
  • Control service workflow so that customer's commitments are met and up to date job status is accurately documented at all times
  • This is a fast-paced position driven on turnaround and response time to customers
  • Drive high quality customer deliverables and post sales customer functions relating to calibration service support
  • Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated
  • Work in accordance with company policies and procedures and generally accepted business and technical standards
  • Safeguard Company and customer equipment, material and information learned in execution of duties
Primary Objectives:
  • Controls order processing workflow in multiple business systems
  • Contact customers with estimates and get purchase order numbers, document in the respective system to confirm discussions
  • Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up
  • Answer customer questions regarding billings, delivery, ship dates, etc.
  • Relay general technical information to customers
  • Generate purchase orders for parts and services as needed
  • Maintain accurate, complete, and up-to-date department files and records on a timely basis
  • Coordinate daily driver pickup/delivery schedule
  • Actively support the company mission, goals, programs, and policies
  • Monitor and drive workflow and administrative turn times
Additional Responsibilities
  • Process units into the calibration lab software so that customer commitments are met
  • Prepare customer paperwork for shipments as required
  • Assist in shipping/receiving and TMS processing as required
  • Backup for onsite coordination
  • Other duties as assigned
Required Knowledge, Skills and Abilities:
  • Excellent verbal and written skills
  • Must be able to work with others
  • Must be able to multitask
  • Must be detail oriented

Qualifications
Education and Experience:
Minimum of a High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.
Equal Opportunity and Non-Discrimination
Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.
We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.
Contingencies
All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

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