Johnson Controls
Johnson Controls

97 Johnson Controls Customer Service Coordinator Jobs Hiring Near You

Client Resource Coordinator 2

Dublin, OH · On-site

$26.06 - $35.79/hr

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and ... Receives customer requests for unscheduled or scheduled service. * Coordinates labor scheduling to ...

... and operation to customers, consultants, Johnson Controls field installation team and ... Coordinates the creation of necessary drawings and equipment schedules for submittals and ...

Systems Designer

Dayton, OH · On-site

$22.60 - $36/hr

... and operation to customers, consultants, Johnson Controls field installation team and ... Coordinates the creation of necessary drawings and equipment schedules for submittals and ...

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Johnson Controls Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Coordinator, and why are they important?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a Customer Service Coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What does a Customer Service Coordinator do?

A Customer Service Coordinator is responsible for overseeing customer service operations, ensuring customer inquiries and issues are handled efficiently. They act as a liaison between customers and various departments, manage support tickets or calls, and help resolve complaints. Additionally, they may train customer service staff, track service metrics, and implement improvements to enhance the overall customer experience. Their goal is to maintain high customer satisfaction and support the company's service standards.

How can I make 2000 a week working from home?

A Customer Service Coordinator can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve taking on additional shifts, working for multiple clients, or gaining advanced skills to qualify for higher-paying roles or bonuses.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

What is it like to work at Johnson Controls?

Johnson Controls is a global company that values innovation, sustainability, and collaboration, fostering a culture that encourages employees to work together to achieve common goals.

The company has a diverse range of teams and departments, including engineering, sales, and operations, with a focus on creating a work environment that supports employee growth and development. Johnson Controls' mission is to shape the future through smart, sustainable buildings and transportation systems.

Working at Johnson Controls may appeal to candidates who are passionate about making a positive impact on the environment and are interested in a company that offers opportunities for professional development, collaboration, and innovation in a global setting.

Do workers at Johnson Controls get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 65 people who took the Breakroom Quiz between November 2025 and May 2026.

Does Johnson Controls pay people when they’re sick?

Yes. Most people get paid when they’re sick.
76% of people say they would get paid if they were sick but scheduled to work.
Based on data from 80 people who took the Breakroom Quiz between November 2025 and May 2026.

At Johnson Controls, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 73 people who took the Breakroom Quiz between November 2025 and May 2026.

Is the health insurance from Johnson Controls affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 70 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at Johnson Controls?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 83 people who took the Breakroom Quiz between November 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 85% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 3% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 62 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at Johnson Controls worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 120 people who took the Breakroom Quiz between May 2025 and April 2026.

Do Johnson Controls workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 96 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it for Johnson Controls workers to change shifts?

Most people find it easy to change shifts.
81% of people report that it’s easy to change shifts if they need to.
Based on data from 62 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to get time off at Johnson Controls?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 78 people who took the Breakroom Quiz between November 2025 and May 2026.

Do Johnson Controls managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 116 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at Johnson Controls do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
69% of people report that they don’t do extra unpaid work.
Based on data from 121 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at Johnson Controls?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 79 people who took the Breakroom Quiz between November 2025 and May 2026.

Is a Johnson Controls job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Johnson Controls good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
81% of people who care for a child or other relative report this is a good place to work.
Based on data from 90 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Johnson Controls feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Johnson Controls get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 71 people who took the Breakroom Quiz between November 2025 and May 2026.

Is it stressful to work at Johnson Controls?

Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 76 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Johnson Controls enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Johnson Controls recommend working with their team?

Only some people recommend working with their team.
40% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 83 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get enough training when they start at Johnson Controls?

Some people didn’t get enough training when they started.
42% of people report they didn’t get enough training when they started working here.
Based on data from 73 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get support to advance at Johnson Controls?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 75 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people think Johnson Controls’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers feel well informed about how Johnson Controls is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 70 people who took the Breakroom Quiz between November 2025 and May 2026.
Infographic showing various Customer Service Coordinator job openings at Johnson Controls in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Controls Pre-Install Application Eng 1

Controls Pre-Install Application Eng 1

Johnson Controls

Dublin, OH • On-site

$67.90K - $93.40K/yr

Full-time

Posted 27 days ago


Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 385 frontline employees who took The Breakroom Quiz

131st of 511 rated manufacturers


Job description

About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do
Under general direction, responsible for the design, configuration, and operation of complete building control systems including fire, security, and other low voltage control sub-systems (ie lighting, nurse call, data networks, etc) to meet the intent of the project requirements. Accountable to field teams for quality, timeliness and efficiency of designs. Develops complex software programs, commissions and solves problems to ensure proper operations of the building control system. Provides detailed information and submittals to communicate design and operation to customers, consultants, Johnson Controls field installation team and subcontractors.
How you will do it
Designs and configures technically complex building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, bill of material, network layouts and electrical schematics as required.
Develops and tests software programs necessary to operate the system per the intent of the project requirements.
Coordinates the creation of necessary drawings and equipment schedules for submittals and installation.
Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule.
Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and solves problems with subcontractors and other trades to ensure proper operation. Provides field change information to the project team for the creation of as-built drawings and software.
Keeps management and JCI contractor or customer informed of job progress and issues. Assists in performing site-specific training for owner/operator on the total building control system.
Participates in release meeting with project field team. Performs value engineering to provide cost effective results while maintaining customer satisfaction. Adheres to safety standards. High degree of regard to employee and subcontractor safety.
What we look for :
Required
  • Minimum of seven years of experience, or an associate degree in a related technical field with seven years of relevant work experience required.

Preferred
  • Bachelor's Degree in Engineering with a minimum of five years of experience, or an associate degree in a related technical field with five years of relevant work experience required.
  • Demonstrated knowledge of the construction or HVAC industry.
  • Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
  • Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols (i.e. LON, BacNet, etc). Ability to relate technical knowledge to a non-technical audience.
  • Demonstrated advanced computer skills required, particularly computer-related drafting tools.

HIRING SALARY RANGE: $67,900 - $93,400 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US