Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Logging 100% of member communications within CRM - Sales Force * Identify new business ...
Quick apply
Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Logging 100% of member communications within CRM - Sales Force * Identify new business ...
Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM ...
Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM ...
Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM ...
Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM ...
Reading, PA · On-site
$50K - $80K/yr
ABOUT SERVICE 360 GROUP We are an experienced, full-service contractor that handles each job with ... customers? If so, we want to meet you! WHAT WE NEED FROM YOU As a Plumber, you repair, replace, and ...
Reading, PA · On-site
$50K - $80K/yr
ABOUT SERVICE 360 GROUP We are an experienced, full-service contractor that handles each job with ... customers? If so, we want to meet you! WHAT WE NEED FROM YOU As a Plumber, you repair, replace, and ...
Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM ...
Albany, NY · On-site
... service contractors, residential cleaners, and more. The Member Engagement Manager is the primary ... Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM ...
Reading, PA · On-site
$50K - $80K/yr
ABOUT SERVICE 360 GROUPWe are an experienced, full-service contractor that handles each job with ... customers? If so, we want to meet you!WHAT WE NEED FROM YOUAs a Plumber, you repair, replace, and ...
Quick apply
Reading, PA · On-site
$50K - $80K/yr
ABOUT SERVICE 360 GROUPWe are an experienced, full-service contractor that handles each job with ... customers? If so, we want to meet you!WHAT WE NEED FROM YOUAs a Plumber, you repair, replace, and ...
Reading, PA · On-site
$50K - $80K/yr
ABOUT SERVICE 360 GROUP We are an experienced, full-service contractor that handles each job with ... customers? If so, we want to meet you! WHAT WE NEED FROM YOU As a Plumber, you repair, replace, and ...
Reading, PA · On-site
$50K - $80K/yr
ABOUT SERVICE 360 GROUP We are an experienced, full-service contractor that handles each job with ... customers? If so, we want to meet you! WHAT WE NEED FROM YOU As a Plumber, you repair, replace, and ...
Commerce City, CO · On-site
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
Commerce City, CO · On-site
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
Wichita, KS · On-site
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
Wichita, KS · On-site
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
Piney Flats, TN · On-site
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
Piney Flats, TN · On-site
$60K - $70K/yr
... roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch ... The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ...
$40K - $60K/yr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
Quick apply
$40K - $60K/yr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
Nashville, TN · On-site
$40K/yr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
New
Quick apply
Nashville, TN · On-site
$40K/yr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
New
$38K - $48K/yr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
New
Quick apply
$38K - $48K/yr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
New
El Segundo, CA · On-site
$17 - $23.25/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
Quick apply
El Segundo, CA · On-site
$17 - $23.25/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
$16.50 - $22.50/hr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
Quick apply
$16.50 - $22.50/hr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
Fayetteville, GA · On-site
$35K - $40K/yr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
Fayetteville, GA · On-site
$35K - $40K/yr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
El Segundo, CA · On-site
$20 - $25/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
El Segundo, CA · On-site
$20 - $25/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
$16 - $21.75/hr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
Quick apply
$16 - $21.75/hr
As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
$16.25 - $22/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
New
Quick apply
$16.25 - $22/hr
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... This position is with a State Farm independent contractor agent, not with State Farm Insurance ...
New
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.
As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.
To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.
Cities with the most Customer Service Contractor job openings:
The most popular types of Customer Service Contractor jobs are:
States with the most job openings for Customer Service Contractor jobs include:
The top searched job categories for Customer Service Contractor jobs are:
Full-time
This job post has expired today. Applications are no longer accepted.
ISSA is the leading trade association for the cleaning and facility solutions industry worldwide. Our purpose is to change the way the world views cleaning. The association represents businesses, organizations, and professionals across the entire cleaning industry chain, including manufacturers, manufacturer representatives, wholesalers, distributors, in-house service providers, building service contractors, residential cleaners, and more.
The Member Engagement Manager is the primary driver of member engagement and retention. This role owns the front line of the member experience, serving as the central triage point for inbound and proactive outreach, extracting critical insights, identifying risks, and surfacing growth opportunities before they escalate. The qualified individual is responsible for cultivating high-touch, high-frequency engagement across assigned accounts to ensure members are actively connected, informed, and realizing measurable value. Every interaction is strategic.
Acting as the operational bridge between members and the Senior Sales Team, this role qualifies needs, uncovers objectives, identifies expansion opportunities, and documents all relevant intelligence within Salesforce to ensure seamless sales execution. This position is both relational and analytical. It requires structured engagement reporting to protect revenue and accelerate growth.
Duties and Responsibilities
• Secure Annual Membership Renewal Retention Rate
• Onboarding of Renewing Members
• Proactive Digital & Verbal Membership Engagement Communications
• Order Entry
• Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement.
• Manage data integrity through a strong CRM discipline - Sales Force
• Logging 100% of member communications within CRM – Sales Force
• Identify new business opportunities and provide leads to Sr. Account Executive or Chief Engagement Officer
• Exceeding individual and team sales performance goals
• Maintaining business relationships with customers
• Support the deployment of services sold
• Act as backup for Sr. Account Executive or Chief Engagement Officer for sales
• Represent ISSA at industry events
• Other duties as assigned
Key Performance Indicators
Final key performance indicators (KPI’s) will be established based on member segmentation by your direct supervisor.
• Annual Membership Retention Percentage
• Annual Member Engagement Percentage
• Annual Net Promotor Score
• Minimum Weekly Average Engagement Activities:
• 15 Two-Way Engagement Calls (Not Voicemail)
• 30 Outbound Engagement Calls
• 50 Proactive Engagement Emails (Not Responsive Emails)
• 100% Response to inbound communications
Key Competencies
• Thorough understanding of traditional and emerging customer services tactics
• Strong verbal and written communication skills
• Ability to multitask, work independently and efficiently under deadlines
• Positive attitude
Mandatory Qualifications
• Proven experience in customer success, account management or similar
• Validation of hitting performance goals
• Ability to work within an office setting
• Proficient in CRM and/or AMS software
• Associate degree in business administration or equivalent work experience
• Minimum of 3 years’ experience in sales, customer service, or account management
• Proficient in Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, and Teams.
Beneficial Qualifications
• Experience working with trade associations or a similar not-for-profit environment a plus
• Knowledge of the cleaning, facilities management, and/or restoration industry a plus
• Project management certification a plus
• Bilingual abilities are a plus
Compensation details: 50000-60000 Yearly Salary
PI7e83c9459f75-25405-41161850
Sourced by ZipRecruiter
51 - 200 Employees
Lincolnwood, IL, US
1923
