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Customer Service Contractor Jobs (NOW HIRING)

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Establish and cultivate rapport with service contractors in order to achieve customer expectations while minimizing customer costs. * Connect with customers and build appropriate rapport to ...

Vixxo

Customer Service Representative

Lombard, IL

$15.75 - $21.50/hr

Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service ...

Vixxo

Customer Service Representative

Lombard, IL · On-site

$15.75 - $21.50/hr

Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service ...

Worcester Polytech

Customer Service Coordinator

Worcester, MA · On-site

$18 - $23.50/hr

JOB TITLE Customer Service Coordinator LOCATION Worcester DEPARTMENT NAME Facilities DIVISION NAME ... Contractor & Vendor Coordination * Coordinate contracted maintenance and repair services, including ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements * Provide ...

VIXXO

Senior Customer Service Representative

Dallas, TX · On-site

$19 - $26.25/hr

Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements * Provide ...

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Customer Service Contractor information

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How much do customer service contractor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service contractor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service contractor?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What does a typical workday look like for a customer service contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What are the key skills and qualifications needed to thrive in the customer service contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

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Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Vixxo

Hartford, CT • On-site

$16.25 - $22/hr

Full-time

Re-posted 28 days ago

Vixxo rating

7.2

Company rating: 7.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

110th of 256 rated facilities management

Job description

Company Description
Be part of our growing success story!!
Vixxo is a technology-enabled asset management company that provides facility, intelligent energy and construction management services for clients with geographically-dispersed portfolios throughout North America. We work with Fortune 500 corporations within the retail, restaurant, convenience and grocery industries, leveraging data to help businesses make better decisions, streamline maintenance, gain visibility into facility investments and achieve sustained cost savings. Our team of 1,000+ associates operate out of 15 service centers throughout the US and Canada and are dedicated to providing best-in-class service to our clients and service providers.
Job Description
It's a great time to join Vixxo!
The Customer Service Representative acts as a liaison between clients and Vixxo to ensure decisions regarding the account demonstrate we have a thorough understanding of their organization. We are seeking candidates to work our second shift opening at our Service Center located in Meriden.
Duties and Responsibilities:
  • Receive and respond to service requests and proactively manage preventative maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
  • Establish and cultivate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
  • Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
  • Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol.

Qualifications
Qualifications:
  • Minimum of 6 months experience in customer service, customer retention and/or business development.
  • Demonstrated experience in providing exceptional customer support in a fast paced environment.
  • Excellent written and verbal communication skills.
  • Strong problem solving skills and data analysis abilities.
  • Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word.
  • Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success; excellent time management skills.
  • Previous experience working in Siebel and/or facilities maintenance is a plus.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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