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Customer Return Associate Jobs (NOW HIRING)

Imperial Dade

Returns Associate

City Of Industry, CA · On-site

$18.90/hr

Built on strong customer relationships and deep industry knowledge, we go beyond distribution ... Use the scanner to update return sheets, identify products, print labels, and * Place cases in the ...

Oxford Industries

Returns Associate

Lyons, GA

$12.75 - $15.25/hr

Communicate with customer service and warehouse teams regarding return issues. * Assist with inventory counts and audits as needed. * Maintain cleanliness and organization of the returns area.

Oxford Industries, Inc.

Returns Associate

Lyons, GA · On-site

$12.75 - $15.25/hr

Communicate with customer service and warehouse teams regarding return issues. * Assist with inventory counts and audits as needed. * Maintain cleanliness and organization of the returns area.

Galls

Returns Associate

Lexington, KY · On-site

$16 - $19/hr

Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise. * Call or email customers as ...

Yqn Logistics

Warehouse Associate

Savannah, GA · On-site

$17/hr

Warehouse Associate Savannah, GA YQN is a leading one-stop international logistics online services ... Process customer return packages by unpacking, verifying contents, and sorting according to ...

HR NOW (2)

Returns Processing Associate

Edison, NJ · On-site

$16/hr

The Returns processing associate will manage and process customer returns from the online operation. Task: * Unload pallets and unpack product returns * Receive, inspect, and process incoming product ...

YQN Logistics

Warehouse Associate

Savannah, GA · On-site

$17/hr

Warehouse Associate Savannah, GA YQN is a leading one-stop international logistics online services ... Process customer return packages by unpacking, verifying contents, and sorting according to ...

Parts Authority

Warehouse Associate - Returns

Glendale, AZ · On-site

$14.50 - $17.25/hr

Responsibilities The Returns Associate is responsible for the intake of returns from drivers and ... Work with salesmen and managers if there are problems with customers returning items

Imperial Dade

Returns Assoc. (Warehouse Day)

Franklin, MA · On-site

$21.50/hr

Built on strong customer relationships and deep industry knowledge, we go beyond distribution ... Use the scanner to update return sheets, identify products, print labels, and * Place cases in the ...

Yqn Logistics

Warehouse Associate

Katy, TX · On-site

$17/hr

Warehouse Associate Katy, Tx YQN is a leading one-stop international logistics online services ... Process customer return packages by unpacking, verifying contents, and sorting according to ...

Unavailable

Warehouse Associate - Returns

Glendale, AZ · On-site

$14.50 - $17.25/hr

Responsibilities The Returns Associate is responsible for the intake of returns from drivers and ... Work with salesmen and managers if there are problems with customers returning items

Tjx

Merchandising

New Baltimore, MI

$14.25 - $14.75/hr

Retail customer experience preferred Will be trained in all Department of the store. Example- Backroom, Floor Associate, Fitting Room & Return Associate. Benefits include: Associate discount; EAP ...

BuyWander

Customer Service Associate

Plymouth, MN · On-site

$17/hr

Customer Service Associate (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment ... Returns Processing: * Receive returns from customers, gather necessary information, and document ...

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Customer Return Associate information

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How much do customer return associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer return associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

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What cities are hiring for Customer Return Associate jobs?

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What states have the most Customer Return Associate jobs?

States with the most job openings for Customer Return Associate jobs include:

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Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Returns Associate

Imperial Dade

City Of Industry, CA • On-site

$18.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Imperial Dade rating

6.8

Company rating: 6.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

275th of 427 rated retail wholesalers

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs
**All correspondence will come directly from Imperial Brady and not a personal email address.**
Imperial Brady Returns Associate role available in City of Industry! Join a strong and continuously evolving group, helping to continue to grow our business.
The hours for this position are Monday-Friday from 12:00 pm to 8:30 pm or until finished.
You will:
  • Process returns
  • Check-in drivers
  • Verify materials returning after deliveries
  • Use the scanner to update return sheets, identify products, print labels, and
  • Place cases in the proper staging area
  • Process Invoices
  • Review incoming material orders/'pick tickets.'
  • Locate materials on shelves in the warehouse
  • Place materials on the order picker, forklift, or pallet jack
  • Deliver items to the loading area to be wrapped and put on a delivery truck
  • Unload trucks
  • Keep the warehouse clean and organized
  • Collaborate with the team to ensure accurate work

You have:
  • High School Diploma / GED
  • Attention to detail & motivation
  • General computer skills
  • 1 year of experience with a ride-on electric pallet jack & cherry picker
  • Ability to lift 50+ pounds comfortably and unassisted

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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