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Customer Return Associate Jobs in Washington (NOW HIRING)

Capital Electric

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Warehouse Transfer / Return Associate

Upper Marlboro, MD · On-site

$20 - $22/hr

Capital Electric has a Transfer / Return Associate position available at our Upper Marlboro, NC ... customer or restocking the inventory. * Transfer to Storage or Dumpster: The item is then moved ...

365BOOKSPRO

US Tax Specialist

Oxon Hill, MD · Remote

$1.1K - $1.5K/mo

Our firm is searching for a dynamic, proven multi-tasker to fill the role of Tax Return Associate ... Customer service attitude * Ability to prioritize numerous tasks quickly * Two years Pro Series tax ...

365BOOKSPRO

US Tax Specialist

Oxon Hill, MD · Remote

$1.1K - $1.5K/mo

Our firm is searching for a dynamic, proven multi-tasker to fill the role of Tax Return Associate ... Customer service attitude * Ability to prioritize numerous tasks quickly * Two years Pro Series tax ...

PGA TOUR Superstore

Customer Service Associate

Fairfax, VA · On-site

$14.75 - $20.50/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Fairfax, VA · On-site

$15 - $20.50/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Fairfax, VA

$14.75 - $20.50/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

Clark Associates

Front End Associate

District Heights, MD · On-site

$17 - $20.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Inova

Customer Experience Associate

Chantilly, VA · Hybrid

$17 - $22.75/hr

Inova Retail and Specialty Pharmacy is seeking a dedicated Customer Service Associate to join the ... Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock.

Albertsons

Customer Service Clerk

Silver Spring, MD · On-site

$15 - $21/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Albertsons

Customer Service Clerk

Dunkirk, MD · On-site

$15 - $21/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

New

Hertz

Part Time Customer Service Associate

Hanover, MD · On-site

$18.50/hr

Customer Service Associate As a Customer Service Associate, you will be interacting with our ... they return their vehicles, greeting customers and responding to customers' inquiries regarding ...

Hertz

Customer Service Associate

Hanover, MD · On-site

$18.50/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... they return their vehicles, greeting customers and responding to customers' inquiries regarding ...

Coronado Stone

CUSTOMER SERVICE CLERK (FULL TIME)

Bethesda, MD · On-site

$17 - $20.75/hr

Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely. * Assists in training new associates in ...

Coronado Stone

CUSTOMER SERVICE CLERK (PART TIME)

Bethesda, MD · On-site

$17 - $20.75/hr

Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely. * Assists in training new associates in ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Washington

Customer Return Associate information

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Washington? For Customer Return Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Washington look for? The top searched job categories for Customer Return Associate jobs in Washington are:
What cities in Washington are hiring for Customer Return Associate jobs? Cities in Washington with the most Customer Return Associate job openings:
Customer Return Associate jobs near you

Warehouse Transfer / Return Associate

Capital Electric

Upper Marlboro, MD • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

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Job description

Capital Electric has a Transfer / Return Associate position available at our Upper Marlboro, NC location. A Warehouse Transfer / Return Associate for Capital Electric is responsible for overseeing incoming and outgoing shipment activity, assisting warehouse associates in daily activities, and keeping the warehouse stocked in an orderly fashion to help the branch maintain being the electrical distributor of choice in their area.


Responsibilities

  • Receiving the Return: The item arrives back at the warehouse's returns dock or designated area
  • Inspection and Processing: Inspect the item to determine its condition (e.g., damaged, sellable, needs repair). This requires tracking the item's journey and determine necessary actions, such as refunding the customer or restocking the inventory.
  • Transfer to Storage or Dumpster: The item is then moved from the processing area to its appropriate location.
  • Learn our Solar Eclipse software
  • Oversee incoming and outgoing shipment activity to company standards
  • Ensure warehouse cleanliness to company standards
  • Communicate with warehouse leadership
  • Oversee (and assist) WH Associate:
    • Verifying and packaging products for shipping (shrink wrapping, boxing, labeling)
    • Staging product for loading
    • Loading product onto truck
    • Unloading materials from truck
    • Moving materials to warehouse for storage
    • Moving waste to dumpsters
  • Responsible for quality control
  • Operate within standard operating procedures (SOPs) and OSHA safety standards
  • Operate Powered Industrial Trucks (PIT). Stand up, reach truck, order picker and sit-down propane forklift
  • Other duties assigned


Requirements

  • 3+ years warehouse experience
  • Turret Forklift Driver
  • Ability to perform accurate work and pay close attention to details
  • Ability to lift up to 50 pounds on regular basis; 70 lbs occasionally
  • Proficient use of a Reach Truck forklift will be required.
  • Must be flexible and able to multi-task on a regular basis
  • Basic reading, writing, and arithmetic skills required
  • Good communication skills.
  • Strong organizational skills.
  • Time management skills.

Company Description

Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world’s #1 electrical distributor with over 46,000 associates around the globe.