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Customer Reliability Engineer Jobs (NOW HIRING)

ADMA BIOMANUFACTURING LLC

Reliability Engineer

Boca Raton, FL · On-site

$95K - $119K/yr

Reliability Engineer Position Summary The Reliability Engineer will provide maintenance reliability ... customer specifications Able to evaluate and interpret regulations and recognize the need for ...

Agilent

Reliability Engineer

Frederick, CO · On-site

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

Anduril Industries

Reliability Engineer

Costa Mesa, CA · On-site

$110K - $138K/yr

... customer specifications. We develop and implement cutting-edge Reliability processes and ... As a Reliability Engineer at Anduril, you will leverage your extensive knowledge of advanced ...

Anduril Industries

Reliability Engineer

Costa Mesa, CA

$108K - $136K/yr

... customer specifications. We develop and implement cutting-edge Reliability processes and ... As a Reliability Engineer at Anduril, you will leverage your extensive knowledge of advanced ...

GDIT

Reliability Engineer

WV · Remote

$111K - $150K/yr

Design, build, andmaintainscalable, reliable infrastructure and services that support Hosting Services, Site Reliability Engineering, virtualization, and data center operations for a federal customer.

Agilent

Reliability Engineer

Frederick, CO · On-site

$103K - $161K/yr

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

General Electric Company

Reliability Engineer

Norwich, NY · On-site

$112K - $149K/yr

Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world. The Reliability Engineer is ...

Domtar

Reliability Engineer

Bennettsville, SC

$98K - $123K/yr

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... The Reliability Engineer is responsible for developing and leading asset reliability strategies ...

Accord Technologies Inc.

Reliability Engineer

Irvine, CA · On-site

$110K - $138K/yr

Reliability Engineer Full Time 40 hours/Week Duration: 12 months and flexible to extend further ... Collect and review relevant documentation: customer paperwork, service and maintenance/repair logs ...

Domtar

Reliability Engineer

Bennettsville, SC · On-site

$98K - $123K/yr

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... The Reliability Engineer is responsible for developing and leading asset reliability strategies ...

IPG Photonics

Reliability Engineer

Marlborough, MA · On-site

$106K - $133K/yr

We aspire to work together with our employees and customers to apply light in ways that improve ... Job Summary The Reliability Engineer is responsible for ensuring the long-term performance ...

Autodesk

This role sits at the intersection of Customer, Product, and Engineering , and plays a key part in improving product reliability, reducing support demand, and strengthening customer trust. Mission ...

GE Aerospace

Reliability Engineer

Vandalia, OH · On-site

$112K - $149K/yr

Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world. The Reliability Engineer is ...

Buzzi Unicem USA, Inc.

Reliability Engineer

Maryneal, TX · On-site

$81K - $102K/yr

... our customer requirements. Buzzi Unicem USA strives to provide a corporate culture supporting ... The Reliability Engineer's main focus will be on improvements in the plant operation. The incumbent ...

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Customer Reliability Engineer information

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$141K

How much do customer reliability engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
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Customer Reliability Engineer jobs near you

Reliability Engineer

ADMA BIOMANUFACTURING LLC

Boca Raton, FL • On-site

$95K - $119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted just now

Job description

Job Description Header:
ADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our devotion to this underserved population that fuels us and our hands-on approach to production and development that sets us apart. If you are looking for a dynamic, innovative, growing company in the biopharmaceutical industry that is committed to excellence and integrity, then consider ADMA Biologics. We currently have an exciting opportunity available for a Reliability Engineer!
Job Title: Reliability Engineer
Job Description:
Position Summary
The Reliability Engineer will provide maintenance reliability and predictive maintenance support to the Manufacturing Facility and develop/establish the reliability engineering tools/programs to ensure that all equipment remain in optimal state of operation and cGMP compliance. Must have the ability to apply engineering theory, practices, and principles to determine root cause of equipment failures and to perform equipment performance evaluations.
Essential Functions (ES) and Responsibilities
  • Works to ensure the reliability and maintainability of new and modified installations. The Reliability Engineer is responsible for adhering to the Life Cycle Asset Management (LCAM) process throughout the entire life cycle of new and existing assets.
  • Participate in the development of design and installation specifications along with commissioning plans. Participate in the development of criteria for and evaluation of equipment and technical MRO suppliers and technical maintenance service providers. Develops acceptance tests and inspection criteria.
  • Participates in the final check out of new installations. This includes factory and site acceptance testing that will assure adherence to functional specifications.
  • Guides efforts to ensure reliability and maintainability of equipment, processes, utilities, facilities, controls, and safety/security systems.
  • Professionally and systematically defines, designs, develops, monitors, and refines an Asset Maintenance Plan that includes Value-added preventive maintenance tasks and Effective utilization of predictive and other non-destructive testing methodologies designed to identify and isolate inherent reliability problems
  • Provides input to a Risk Management Plan that will anticipate reliability-related, and non-reliability-related risks that could adversely impact plant operation.
  • Works with Production to perform analyses of assets including Asset Utilization, Overall Equipment Effectiveness, remaining useful life and other parameters that define operating condition, reliability, and costs of assets.
  • Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. These problems include capacity, quality, cost, or regulatory compliance issues. To fulfill this responsibility the Reliability Engineer applies:
  • Data analysis techniques that can include:
    • Statistical Process Control, Reliability modeling and prediction, Fault Tree Analysis, Weibull Analysis, Six Sigma (6σ) Methodology
  • Root-cause, Root-Cause Failure and Failure Mode Effectiveness Analysis (RCA, RCFA, FMEA)
  • Failure Reporting, Analysis and Corrective Action System (FRACAS)
  • Preliminary Hazards Analysis (PHA)

Job Responsibilities or Job Requirements
Competencies
Ability to follow the cGMP's and procedures with great attention to detail
Ability to read and understand blueprints
Ability to understand and interpret government regulations and customer specifications
Able to evaluate and interpret regulations and recognize the need for appropriate changes relative to procedures
Able to work in high-pressure, deadline-driven environment
Actively provides feedback to operations management and staff regarding staff performanceagainst SOPs. Works to develop and maintain a collaborative and effective workingrelationship with operations management
Advanced knowledge of standard office software (Microsoft Office including Word, Excel, and Microsoft Project)
Demonstrated ability to achieve goals, overcome obstacles, and meet deadlines
FDA Adherence
Identifies ways to improve workflow and identify efficiencies while working within constraints of SOPs
Knowledge of instruments and electronics would be helpful to assist in the calibration and repair of control devices
Must be able to prepare, deliver spreadsheets, data analysis, presentations and facilitate for small and large groups
Possess time management skills and be able to balance multiple job assignments at once
Experience Requirements
Education Requirements: Bachelor's degree in mechanical engineering or equivalent.
Experience Requirements: Minimum of 5 years of reliability engineering/maintenance experience in a cGMP, Pharmaceutical/Biological manufacturing environment. Experience with process equipment (e.g., pumps, centrifuges, refrigeration, fluid flow).
Preferred Experience
Compliance Requirements (ES)
The minimum compliance expectation for this role entails strict adherence to FDA regulations and company policies governing sales and marketing activities. This includes completion of required compliance training, accurate documentation of sales interactions, and adherence to data privacy regulations. Additionally, the role requires proactive participation in compliance reviews, prompt reporting of any potential issues, and ongoing education to stay updated on relevant FDA regulations.
Job Description Footer:
In addition to competitive compensation, we offer a comprehensive benefits package including:
  • 401K plan with employer match and immediate vesting
  • Medical, Vision, Life and Dental Insurance
  • Pet Insurance
  • Company paid STD and LTD
  • Company Paid Holidays
  • 3 Weeks' Paid Time Off (within the first year)
  • Tuition Assistance (after the first year)
  • Easily accessible to Tri-Rail. Free shuttle to the Boca Tri-Rail station

ADMA Biologics uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
ADMA Biologics is an Equal Opportunity Employer.

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