Customer Reliability Engineer Jobs in Merrimack, NH

Assistant Maintenance Manager (Reliability Engineering)

At C&W Services, we believe Better Never Settles. We are committed to making a positive impact globally—and we’re looking for talented individuals to join our team. As an industry leader in Integrated Maintenance Solutions, C&W Services supports more than 600 companies worldwide and is a sister company of Cushman & Wakefield.

Why Join Us?

We offer a competitive and comprehensive benefits package, including:

• Weekly pay
• Benefits starting on Day 1
• Ongoing training, development, and career advancement opportunities
• A clean, state-of-the-art facility
• A strong safety-first culture

About the Role

We are seeking an experienced Assistant Maintenance Manager with a background in Reliability Engineering to lead a team focused on maximizing equipment life, reliability, and operational performance.

You will support operations within a fast-paced, high-growth logistics and fulfillment environment, working with equipment such as conveyors, sortation systems, scanners, cameras, robotics, print-and-apply systems, and SCADA systems.

Key Responsibilities

• Coordinate and plan work activities for inventory control and maintenance planning technicians to meet North America Customer Fulfillment (NACF) goals
• Serve as the first level of escalation support for maintenance planning and inventory control teams, ensuring system and spare parts availability
• Partner cross-functionally with Operations, Engineering, Start-Up Teams, Reliability, Central Planning, ACES, and Safety teams to optimize building systems and drive project execution
• Monitor equipment reliability metrics and prioritize maintenance and improvement initiatives
• Lead Root Cause Analysis (RCA) and implement Permanent Corrective Actions (PCA)
• Identify opportunities to improve equipment uptime, reliability, and cost efficiency
• Leverage predictive and condition-based maintenance tools to minimize unplanned downtime
• Support technical skill assessments for maintenance team members
• Participate in reliability calls and collaborate with central reliability teams to execute initiatives
• Act as a communication bridge between site teams and central reliability leadership
• Promote and enforce a strong safety culture across employees, contractors, and vendors
• Provide technical guidance to maintenance technicians to align with operational goals
• Manage subcontractors and suppliers to ensure delivery against expectations and contracts
• Support the Maintenance Manager in executing short- and long-term site projects
• Drive continuous improvement initiatives and cost-saving opportunities
• Perform data analysis and deep dives to identify key improvement areas
• Deploy and enhance predictive maintenance programs (Thermography, Vibration, Ultrasound)
• Develop and share best practices across sites

Basic Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or related field OR equivalent experience
• 5+ years of experience in a Reliability Program Manager or similar role
• 5+ years of leadership experience, including team management, budgeting, supplier management, and customer relations
• Experience with CMMS systems and reporting
• Proficiency with Microsoft Office (Excel, Word, etc.)
• Experience with MHE, controls systems, PIT, and general building operations
• Project management experience
• Experience delivering technical training
• Knowledge of Lean Manufacturing tools, including:
• 5S
• 5 Whys
• FMEA
• PDCA
• Value Stream Mapping
• DMAIC
• Run Charts
• Pareto Analysis

Preferred Qualifications

• Strong communication, presentation, and facilitation skills
• Advanced analytical and problem-solving capabilities
• Ability to translate complex requirements into scalable processes
• Strong organizational and multitasking skills
• Proven ability to lead, motivate, and build accountability within teams
• Experience managing teams in industrial environments with conveyors, process controls, and powered industrial trucks
• Strong written and verbal communication, including negotiation and conflict resolution
• Ability to influence and collaborate across all levels of the organization
• Experience in field service engineering
• Experience with conveyors and sortation systems
• Six Sigma certification
• Formal training and experience in Root Cause Analysis facilitation
• PMP certification

Technical Expertise:

• Electrical and electronic principles
• Blueprint and electrical schematic reading
• CMMS systems supporting RCA initiatives
• Preventive maintenance procedures
• Industrial electrical, controls, and robotics systems

If you’re passionate about reliability, leadership, and driving operational excellence, we’d love to hear from you.