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Customer Reliability Engineer Jobs in Washington

Reliability Engineer

Columbia, MD · On-site

$105K - $140K/yr

Reliability Engineer ID: 1087 Location: Columbia, MD Department: Engineering Job Titles ... Ensures the logical and systematic conversion of customer or product requirements into total ...

Reliability Engineer

Columbia, MD · On-site

$105K - $140K/yr

Thunderbolt Solutions is seeking to hire an Reliability Engineer . Thunderbolt Solutions is a small ... Ensures the logical and systematic conversion of customer or product requirements into total ...

Site Reliability Engineer

Washington, DC · On-site

$64.25 - $85.50/hr

MANTECH seeks a motivated Site Reliability Engineer (SRE) for a new initiative that supports the ... and customers, which may involve delivering presentations. • Constantly operates a computer and ...

Site Reliability Engineer

Sterling, VA

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

Site Reliability Engineer

Sterling, VA · On-site

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

MANTECH seeks motivated, career, and customer-oriented Site Reliability Engineer (SRE) for a new initiative. This effort supports the rapid design, deployment, operation, and sustainment of ...

Reliability Engineer

Mclean, VA · On-site

$103.60K - $130.40K/yr

The Reliability Engineer will act generally as a member of a design, analysis or review team on ... Direct interface and liaison with customers at all levels from quotation to final design and test ...

Reliability Engineer

Mclean, VA

$103.60K - $130.40K/yr

The Reliability Engineer will act generally as a member of a design, analysis or review team on ... Direct interface and liaison with customers at all levels from quotation to final design and test ...

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Showing results 1-20

Customer Reliability Engineer information

See Washington salary details

$69.1K

$133.6K

$159.7K

How much do customer reliability engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for customer reliability engineer in Washington is $133,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $146,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What job categories do people searching Customer Reliability Engineer jobs in Washington look for? The top searched job categories for Customer Reliability Engineer jobs in Washington are:
What cities in Washington are hiring for Customer Reliability Engineer jobs? Cities in Washington with the most Customer Reliability Engineer job openings:

Reliability Engineer

Thunderbolt Logistics

Columbia, MD • On-site

$105K - $140K/yr

Other

Medical, Retirement, PTO

Posted 16 days ago


Job description

Job Openings >> Reliability Engineer
Reliability Engineer
Summary
Title: Reliability Engineer ID: 1087 Location: Columbia, MD Department: Engineering Job Titles: Reliability Engineer
More about this job >
Description

Thunderbolt Solutions is seeking to hire an Reliability Engineer.

Thunderbolt Solutions is a small, flexible company where are our motto 'find a way or make one' and it permeates every facet of our business. When faced with a technical challenge, we aim to exceed expectations by developing and fielding innovative solutions for defense and commercial markets in a manner unencumbered by bureaucracy. Thunderbolt Solutions operates in an environment that fosters transparency, innovation, collaboration, inclusion and a learning mindset focused on solutions that enhance employee engagement.
Job Description:
    

The Systems Engineer will represent Systems Engineering as a key team member of the program under the direction of the Systems Engineering Director. This will include identifying key issues and addressing them with the optimal technical solution. The Systems Engineer shall be proficient in the following disciplines and processes: performing technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal. Ensures the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Performs functional analysis, timeline analysis, detailed trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications. 

Secondary responsibilities will include: Reliability Prediction Analysis, Reliability Allocations, Parts de-Rating and Application, Reliability Block Diagrams and Systems Interfaces, FRACAS (Failure Reporting and Corrective Action Process), Stress Analysis, Reliability Modeling, Design Assurance Analysis, Failure Diagnostics and Data/Trend Analysis, Failure Mode Effects and Criticality Analysis (FMECA)and Level of Repair Analysis (LORA). Familiar with requirements of MIL-HDBK-338B Electronic Reliability Design Handbook and Army TM 5-698-4 Failure Mode Effects and Criticality. Position will require application of most or all of these elements. 


Responsibilities include:

  • list responsibilities

Qualifications:

The successful candidate must demonstrate the following minimum qualifications:

  • Minimum of 2 years professional technical experience in System and Subsystem Requirements analysis, development, documentation, and validation of integrated systems, Aerospace/Defense systems, or commercial systems.
  • Education Req: Bachelor's Degree in a STEM (Science, Technology, Engineering, Math or Physics) discipline with 5 years relevant experience; or Master's Degree in a STEM (Science, Technology, Engineering, Math or Physics) discipline with 3 years of relevant work experience. 
  • Working knowledge in system level development, requirements definition, analysis, and risk mitigation for complex systems used on accredited programs.
  • Experience with Verification and Validation requirements.
  • Experience supporting new business pursuits and proposals efforts is required.
  • Experience developing systems and general engineering processes and procedures are a plus.
  • Experience developing systems and general engineering processes and procedures are a plus.
  • Excellent oral, written and presentation skills for interfacing with senior management and customers as well as mentoring of other engineers.
  • Must be able to receive a favorable eligibility determination for access to Secret information. Active Secret Clearance preferred.        
  • Demonstrated excellent written and verbal communication skills.
  • Current US DOD Secret Secret Clearance or ability to achieve one
  • Must be a US Citizen

Thunderbolt Solutions offers competitive pay, paid time off (PTO) and benefits (health & 401(k)).

Compensation Statement (Maryland Pay Transparency Notice)

In accordance with Maryland's pay transparency requirements, the anticipated annual salary for this position is between $105,000 and $140,000. This range represents a reasonable estimate based on the expected scope of work and varying levels of experience.

Final compensation will depend on several factors, such as job responsibilities, relevant experience, education, certifications, specific skills, internal alignment, and prevailing market rates. This position may also be eligible for a discretionary bonus in addition to base pay.


Check us out at https://tboltsolutions.com/
Thunderbolt Software LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, pregnancy, sexual orientation, gender identify, national origin, age, protected veteran status or disability status.

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