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Customer Reliability Engineer Jobs in Washington

Site Reliability Engineer

Washington, DC · On-site

$64.25 - $85.50/hr

MANTECH seeks a motivated Site Reliability Engineer (SRE) for a new initiative that supports the ... and customers, which may involve delivering presentations. • Constantly operates a computer and ...

Site Reliability Engineer

Sterling, VA · On-site

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

Site Reliability Engineer

Sterling, VA · On-site

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

MANTECH seeks motivated, career, and customer-oriented Site Reliability Engineer (SRE) for a new initiative. This effort supports the rapid design, deployment, operation, and sustainment of ...

... federal customers, focusing on Defense and National Security mission sets. They are seeking an ... Senior Site Reliability Engineer to enhance the reliability, availability, and operational ...

Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard ... The SRE will work closely with software developers and operations teams to improve system ...

Reliability Engineer

Washington, DC

$116K - $146K/yr

Ardent employees are committed to solving our customers' most difficult problems-and we are ... We are seeking a skilled Reliability Engineer to support our client's mission by enhancing ...

Reliability Engineer

Mclean, VA

$103K - $130K/yr

The Reliability Engineer will act generally as a member of a design, analysis or review team on ... Direct interface and liaison with customers at all levels from quotation to final design and test ...

Reliability Engineer

Mclean, VA · On-site

$103K - $130K/yr

The Reliability Engineer will act generally as a member of a design, analysis or review team on ... Direct interface and liaison with customers at all levels from quotation to final design and test ...

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

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Showing results 1-20

Customer Reliability Engineer information

See Washington salary details

$69.1K

$133.6K

$159.7K

How much do customer reliability engineer jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer reliability engineer in Washington is $133,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $146,100.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What job categories do people searching Customer Reliability Engineer jobs in Washington look for? The top searched job categories for Customer Reliability Engineer jobs in Washington are:
What cities in Washington are hiring for Customer Reliability Engineer jobs? Cities in Washington with the most Customer Reliability Engineer job openings:

$118K - $177K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 23 days ago


Oceaneering rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

365th of 487 rated machine equipment manufacturers


Job description

The Reliability Systems Engineer will be required to interact with other OTECH personnel and the client to guide engineering efforts to meet the client's RAM (Reliability, Availability, and Maintainability) requirements. The Reliability Systems Engineer will provide guidance to engineering design and lifecycle support efforts through the development of RAM modelling, block diagrams, fault event trees, and statistical methods, and guide the supply support activities with RCCA (Root Cause Corrective Actions) analysis.

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, material handling, aerospace, science, and renewable energy industries.
Equal Opportunity Employer: 
All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factor.
Oceaneering Aerospace and Defense Technologies (AdTech) delivers solutions that enable humans to work safely and effectively in harsh environments - from underwater to the outer reaches of space. Our innovative solutions support the development and application of practical, cost-effective systems that meet our customers' challenges - from routine to extreme. Our experience and expertise across multiple industries uniquely positions us as a leader in the government, space, and maritime services markets. Our products and services meet the rigorous demands of the complex environments in which they operate, delivering results without compromising safety or reliability.

Minimum

  • BS degree in Statistics/Mathematics, Reliability, Electrical, Computer, Mechanical, Systems Engineering, 
  • Minimum 5+ years of practical experience in an engineering environment
  • Experience with: 
    • Using FMECA and RAM analysis to guide the engineering design process and contribute to lifecycle support concepts.
    • Contributing to the development of sections of systems engineering documentation, including system engineering management plans, requirements specifications, verification and test requirements, interface control documents, and integrated logistics data records
    • Developing system requirements and derived requirements. assisting with the development of system requirements, functional requirements, and allocation of the same to individual hardware, software, facility, and personnel components
    • Management of the requirements for reliability, availability, and maintenance and sparing
  • Candidate will have to perform in an ISO-9000 rated company in a rapidly changing and demanding atmosphere.
  • US citizenship required. Must be able to obtain a Top Secret security clearance.

Preferred

  • Master's degree in related field.
  • Experience developing Failure Mode Effects and Criticality Analysis (FMECA) and integrating the results and data with RAM and integrated logistics records and processes
  • Experience with defining failure detection methods, failure mitigations, and linking the mitigations into the test and verification process
  • Work experience with US Department of Defense, and related use of Military reliability references (i.e. MIL-HDBK-217F Reliability Prediction of Electronic Equipment, DoD Reliability and Maintainability Engineering Management Body of Knowledge, etc).
  • Widely recognized for achievements, technical expertise, and professional standing demonstrated by the applicant's portfolio of work.
  • Certification desired: CRE (Certified Reliability Engineer), CRL (Certified Reliability Logistician) or equivalent.

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

Compensation $118,600.00 - $177,800.00 

  • Assist the Lead RAM Systems Engineer to identify Reliability and Maintainability (R&M) shortfalls in system level analysis/design and subsystem level predictions as applicable 
  • Develop and integrate the analysis and data between the Failure Mode Causes, Effects and Criticality Analysis (FMECA), RAM and Integrated Logistics Support Analysis (ILSA)
  • Provide RAM and FMECA Risk data to support design and operations trade studies and analysis and the program risk plan
  • Support fault event tree analysis and support the development of training and maintenance concepts, troubleshooting methods and maintenance manuals.
  • Assist in preparing system, segment, element, and equipment R&M specifications from top-level requirements. 
  • Interface with system and element design engineers to identify R&M shortfalls in system level analysis/design and subsystem level predictions as applicable 
  • Perform reliability and maintainability predictions and allocations for equipment using RAM software-based tools under the guidance of the Lead RAM systems engineer
  • Interpret statistical data derived from failure reporting programs and reliability demonstrations.
  • Complete predictions and be able to discuss R&M areas of improvements with design engineers.
  • Work closely with the Lead RAM Systems engineer and other engineering disciplines to verify reliability and availability requirements for systems though analyses such as, Failure Modes and Effects Analysis (FMEA) and limited life item analysis for system, sub-system, functional (electrical/mechanical), component and device level.
  • Work with the Lead RMA systems Engineering to provide quantitative reliability inputs to trade studies based on reliability theory, including the impacts of the selected technology, applied stresses, quality, redundancy, temperature, wear-out, and environmental impacts.
  • Provide component failure rates, block diagrams etc. in support of Maintainability Engineering analyses, System Safety Hazard Analyses, and Logistics support for deriving Operational Availability (Ao) and range and depth of spares required for mission success.  
  • Develop Reliability Growth Test Plans detail test hours, rationale for approach and expected results. 
  • Provide inputs to key technical documentation such as the Systems Engineering's Management Plan (SEMP), Test and Evaluation Program Plan (TEPP), Master Test Plan (MTP) and Integrated Logistics Support Management Plan (ILSMP). 
  • Provide RMA allocated inputs into Purchase specifications.
  • Displays excellent technical judgment, attention to detail, and ability to look at the "big picture" in system design, demonstrating ability to devise innovative solutions to problems, at the same time as having focus on RAM data products
  • Prepares reports and presents results to management and clients.
  • Working closely with the project lead Systems Engineer to ensure that Systems Engineering tasks are completed in a timely manner, including tasking engineering personnel to complete analyses, trade papers, tests, etc.
  • Some travel may be required.

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