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Customer Reliability Engineer Jobs in Washington

3B Staffing LLC

Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

Actively participate and help guide customers on using Cloud-native design and architecture ... Reliability Engineering role Experience with SRE principles and transformation 3+ years of ...

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Barbaricum

Senior Reliability Engineer

Washington, DC · On-site

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking an experienced Senior Site Reliability Engineer to support the reliability ...

Barbaricum

Senior Reliability Engineer

Washington, DC · On-site

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking an experienced Senior Site Reliability Engineer to support the reliability ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Medallia, Inc.

Senior Site Reliability Engineer

Mclean, VA · On-site

$58.50 - $77.75/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As a Senior Site Reliability Engineer, you will play a key role in designing, operating, and ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Medallia

Senior Site Reliability Engineer

Mclean, VA · On-site

$57.50 - $76.50/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As a Senior Site Reliability Engineer, you will play a key role in designing, operating, and ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Medallia, Inc.

Site Reliability Engineer II

Mclean, VA · On-site

$58.50 - $77.75/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As an SRE II, you will help operate and improve the reliability, scalability, and performance of ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Washington

Customer Reliability Engineer information

See Washington salary details

$69.1K

$133.6K

$159.7K

How much do customer reliability engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reliability engineer in Washington is $133,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $146,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Washington?

For Customer Reliability Engineer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Washington look for?

The top searched job categories for Customer Reliability Engineer jobs in Washington are:

What cities in Washington are hiring for Customer Reliability Engineer jobs?

Cities in Washington with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Site Reliability Engineer (SRE) 5355 at MetroStar Washington DC

Downtown Boulder Partnership

Washington, DC • On-site

$120 - $150/hr

Other

Re-posted 14 hours ago

Job description

Site Reliability Engineer (SRE) 5355 job at MetroStar. Washington DC. ***$25k Sign-On Bonus for this role***

As a Site Reliability Engineer (SRE), you'll continuously drive improvements in observability, performance, and reliability, with the goal to make an impact across the highest levels of government.

What you'll do:
  • Monitor platform and containerized applications.
  • Identify performance and availability risks and issues.
  • Work on the core platform to create and optimize all functions needed to establish a strong platform infrastructure.
  • Collaborate with the team and the customer daily.
What you'll need to succeed:
  • 8 years of experience as an SRE with a strong understanding of SRE principles for highly scalable and reliable systems.
  • Experience working in a DevSecOps environment and with Source Code repositories and CI/CD pipeline solutions such as Team Foundation Server/Azure DevOps, Bitbucket, and GitHub.
  • Experience with Infrastructure as Code (IaC), containerization, K8, and CI/CD Automation.
  • Experience with container orchestration tools (Rancher, OpenShift, etc.)
  • Willing to work in downtown Washington, DC on client site at least 3 days per week.
  • A Bachelor's degree and an active TS//SCI clearance.
What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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