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Customer Reliability Engineer Jobs in Washington

Amentum

Reliability Engineer

Mclean, VA · On-site

$103K - $130K/yr

The Reliability Engineer will act generally as a member of a design, analysis or review team on ... Direct interface and liaison with customers at all levels from quotation to final design and test ...

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Washington, DC · On-site

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Washington, DC

$112K - $179K/yr

The SRE will drive automation initiatives, observability improvements, and incident response ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Barbaricum

Senior Reliability Engineer

Washington, DC · On-site

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking an experienced Senior Site Reliability Engineer to support the reliability ...

Barbaricum

Senior Reliability Engineer

Washington, DC · On-site

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking an experienced Senior Site Reliability Engineer to support the reliability ...

Ad Hoc

Site Reliability Engineer

Mclean, VA · Remote

$57.50 - $76.50/hr

Site Reliability Engineer Job number: 880 This is a remote position. Ad Hoc is a technology company ... customers. Committed to high expectations and a welcoming culture Ad Hoc values acceptance ...

Ad Hoc LLC

Site Reliability Engineer

Mclean, VA · On-site

$57.50 - $76.50/hr

Site Reliability Engineer Job number: 880 This is a remote position. Ad Hoc is a technology company ... customers. Committed to high expectations and a welcoming culture Ad Hoc values acceptance ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Booz Allen Hamilton

Site Reliability Engineer

Herndon, VA · On-site

$58.50 - $77.75/hr

Booz Allen Hamilton is seeking a Site Reliability Engineer to enhance system resilience and ... customers with technical issues via phone or email • TS/SCI clearance with a polygraph • HS ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Washington

Customer Reliability Engineer information

See Washington salary details

$69.1K

$133.6K

$159.7K

How much do customer reliability engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer reliability engineer in Washington is $133,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $146,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
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Customer Reliability Engineer jobs near you
Reliability Engineer

Reliability Engineer

Amentum

Mclean, VA • On-site

$103K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Purpose/Scope
Amentum is looking for a Reliability Engineer to perform a variety of engineering assignments in planning and overseeing research, development, design, manufacture, test, installation, operation, and maintenance of diverse electronic/mechanical equipment and systems. The Reliability Engineer will act generally as a member of a design, analysis or review team on more complex assignments or as a lead on less complex assignments.
Responsibilities
  • Perform a range of design development, analysis or review tasks under minimal supervision.
  • Act as a lead on less complex tasks and responsible for a portion of a design or section of an analysis or design review.
  • Generate complete design specifications of more complex projects.
  • Coordinate and work closely with other engineering, logistics, financial, and program management disciplines to define system specifications and requirements.
  • Establish and maintain a filing system or databases as needed for tracking project status.
  • Develop, maintain and produce technical documentation and system/subsystem specifications.
  • Direct interface and liaison with customers at all levels from quotation to final design and test activities, design reviews and technical working group meetings to comply with requirements and specifications.
  • Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alternatives, and provide recommendations.
  • Verify and comply with engineering documentation standards and test procedures.
  • Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work.

Minimum Requirements
  • Bachelors degree in Engineering, or related scientific field and at least 5 years of job-related experience or equivalent.
  • Good communications and analytical skills.
  • working knowledge of computer systems and integrated software application programs.
  • Position may require travel.
  • Position requires the ability to obtain and maintain a TS/SCI clearance with polygraph.

Work Environment
Most positions involve work typical of office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting with occasional use of computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must posses planning/organizing skills, and must be able to work under deadlines. Some positions involve work in environments (e.g., shipboard, labs, outside locations, etc.) where mechanical equipment, weapons, etc. are being installed, tested, analyzed/monitored, operated, and/or maintained. Equipment may be loud and noisy or have exposed moving components. Such positions may involve routine lifting up to 50 pounds, regular handling, grasping, kneeling and carrying, and constant use of vision and mental alertness is required.
Compensation Details:
$100,000 - $125,000
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
05/06/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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