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Customer Reliability Engineer Jobs in Gainesville, VA

Capitolis

Site Reliability Engineer IV

Sterling, VA · On-site

$120 - $160/hr

Our advanced technology and developer tools enable seamless, differentiated customer journeys that ... Position: Site Reliability Engineer IV Experience: 9-12 Years Location: Bangalore (Ecospace ...

Transunion

Staff Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

TransUnion

Staff Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

Trans Union LLC

Staff Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

Microsoft

Site Reliability Engineer - CTJ - POLY

Reston, VA · On-site

$59.25 - $78.75/hr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Reliability Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119 ...

Umbra

Senior Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

... that empower customers worldwide with unmatched access to critical information from space. Our ... About the Job We are seeking an experienced Senior Site Reliability Engineer to help design, build ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Gainesville, VA

Customer Reliability Engineer information

See Gainesville, VA salary details

$60.2K

$116.5K

$139.2K

How much do customer reliability engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer reliability engineer in Gainesville, VA is $116,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,200.00 and $127,400.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Gainesville, VA are hiring for Customer Reliability Engineer jobs?

Cities near Gainesville, VA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Site Reliability Engineer IV

Sterling, VA • On-site

Capitolis
Finance and Insurance • 11 - 50 employees
Learn more about Capitolisexternal

$120 - $160/hr

Other

Posted 23 days ago

Job description

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Position: Site Reliability Engineer IV

Experience: 9-12 Years

Location: Bangalore (Ecospace)

Candescent Site Reliability Engineering (SRE) mission is to proactively ensure the reliability, availability and performance of our Digital First banking applications. As a member of the SRE team, you will focus on building and operating highly reliable application platforms by applying SRE principles such as automation, observability, resilience and continuous improvement.

You will partner closely with application and platform teams to define reliability standards, implement monitoring, alerting and incident response practices and embed scalability and performance considerations into application design and delivery. Through tooling, automation, and best practices, you will help development teams build and operate services that meet agreed reliability objectives.

As a senior engineer in the organization, you will also provide mentorship within the SRE team and across peer engineering teams, helping elevate operational maturity, drive adoption of SRE practices, and strengthen reliability culture across our core initiatives.

Responsibilities
  • Support and operate production applications running on Kubernetes and AWS
  • Troubleshoot application-level issues using logs, metrics, traces, and runtime signals
  • Participate in incident response, root cause analysis, and post-incident reviews
  • Work closely with development teams to understand application architecture, dependencies, and data flows
  • Improve application observability by defining meaningful alerts, dashboards, and SLOs
  • Automate repetitive operational tasks to reduce toil
  • Support application deployments, rollbacks, and runtime configuration changes
  • Identify reliability, performance, and scalability gaps in application behavior
  • Drive continuous improvements in operational readiness, runbooks, and on-call practices
  • Influence application teams to adopt shift-left reliability practices
Must-Have Skills & Experience
  • Hands-on experience supporting Java applications in production
  • Strong understanding of JVM fundamentals (heap/memory management, garbage collection, OOM issues, thread analysis)
  • Proven experience with SRE practices, including:
    • Incident response and on-call support
    • Root cause analysis and postmortems
    • SLIs, SLOs, and reliability-driven operations
  • Strong experience troubleshooting using application logs, metrics, and monitoring tools
  • Experience operating Java applications on Kubernetes (EKS) from an application/runtime perspective
  • Experience with deployment strategies (rolling, blue/green, canary)
  • Ability to write automation and scripts (Python or any) to reduce operational toil
  • Solid understanding of application architecture and service dependencies (databases, messaging systems, external APIs)
  • Strong collaboration and communication skills; ability to work closely with development teams
  • Demonstrates accountability and sound judgment when responding to high-pressure incidents
Good-to-Have Skills & Experience
  • Exposure to platform or infrastructure concepts supporting application workloads
  • Experience with AWS services such as EKS, RDS/Aurora, S3, EFS, and CloudWatch
  • CI/CD pipeline experience (GitHub Actions, Jenkins)
  • Familiarity with GitOps practices
  • Experience with cloud migrations or modernization efforts
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