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Customer Reliability Engineer Jobs in Massachusetts

IPG Photonics

Reliability Engineer

Marlborough, MA · On-site

$106K - $133K/yr

We aspire to work together with our employees and customers to apply light in ways that improve ... Job Summary The Reliability Engineer is responsible for ensuring the long-term performance ...

C&W Services

Reliability Engineer

North Andover, MA

$103K - $130K/yr

Assistant Maintenance Manager (Reliability Engineering) At C&W Services, we believe Better Never ... America Customer Fulfillment (NACF) goals * Serve as the first level of escalation support for ...

Vicor Corporation

Reliability Engineer

Andover, MA · On-site

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

Vicor Corporation

Reliability Engineer

Andover, MA · On-site

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

Vicor Corporation

Reliability Engineer

Andover, MA · On-site

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

C&W Services

Reliability Engineer

North Andover, MA

$103K - $130K/yr

Job Title Reliability Engineer Summary Reliability, Maintenance, and Engineering (RME) is hiring ... At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric ...

IPG Photonics

Reliability Engineer

Marlborough, MA

$106K - $133K/yr

We aspire to work together with our employees and customers to apply light in ways that improve ... Job Summary The Reliability Engineer is responsible for ensuring the long-term performance ...

Symbotic

Staff Reliability Engineer

Wilmington, MA · On-site

$125K - $171K/yr

Your job will be to lead reliability engineering activities across new and existing robotic ... We depend on the collective voices of our employees, customers and community to help guide us as we ...

Symbotic

Staff Reliability Engineer

Wilmington, MA · On-site

$125K - $171K/yr

Your job will be to lead reliability engineering activities across new and existing robotic ... We depend on the collective voices of our employees, customers and community to help guide us as we ...

Waters Corporation

Reliability Engineer II

Milford, MA

$112K - $141K/yr

The Reliability Engineering (REL) Team is responsible for ensuring robustness and longevity of our products in typical customer applications. REL works closely with the Instrument Development Group ...

Waters Corporation

Reliability Engineer II

Milford, MA · On-site

$112K - $141K/yr

The Reliability Engineering (REL) Team is responsible for ensuring robustness and longevity of our products in typical customer applications. REL works closely with the Instrument Development Group ...

Waters Corporation

Reliability Engineer II

Milford, MA · On-site

$112K - $141K/yr

The Reliability Engineering (REL) Team is responsible for ensuring robustness and longevity of our products in typical customer applications. REL works closely with the Instrument Development Group ...

Xometry

Staff Site Reliability Engineer (SRE)

Waltham, MA · Hybrid

$165K - $190K/yr

Xometry is seeking a Staff Site Reliability Engineer to join our Site Reliability Engineering (SRE) ... customers at scale. Responsibilities * Lead the resolution of the most complex, cross-cutting ...

Cypress HCM

Site Reliability Engineer

Waltham, MA · Hybrid

$40 - $45.78/hr

Site Reliability Engineer 1 Job Details * Site Reliability Engineer 1 (Contract) * Location ... Collaborate with various internal teams to provide the best service possible for our customers.

Xometry

Staff Site Reliability Engineer (SRE)

Waltham, MA · On-site

$165K - $190K/yr

Xometry is seeking a Staff Site Reliability Engineer to join our Site Reliability Engineering (SRE) ... customers at scale. Responsibilities * Lead the resolution of the most complex, cross-cutting ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Massachusetts

Customer Reliability Engineer information

See Massachusetts salary details

$66.6K

$128.8K

$154K

How much do customer reliability engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer reliability engineer in Massachusetts is $128,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,900.00 and $140,900.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What are popular job titles related to Customer Reliability Engineer jobs in Massachusetts? For Customer Reliability Engineer jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Massachusetts look for? The top searched job categories for Customer Reliability Engineer jobs in Massachusetts are:
What cities in Massachusetts are hiring for Customer Reliability Engineer jobs? Cities in Massachusetts with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Reliability Engineer

Reliability Engineer

IPG Photonics

Marlborough, MA • On-site

$106K - $133K/yr

Full-time

Posted 28 days ago

IPG Photonics rating

8.2

Company rating: 8.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

95th of 418 rated machine equipment manufacturers

Job description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and working hand-in-hand with skilled teams of software and hardware engineers.
Job Summary
The Reliability Engineer is responsible for ensuring the long-term performance, robustness, and durability of ultrafast (picosecond/femtosecond) and UV laser systems. This role focuses on reliability modeling, lifetime testing, failure analysis, and continuous improvement of laser modules, nonlinear conversion stages, optical components, electronics, and packaging. The engineer works cross-functionally with R&D, manufacturing, quality, and field service teams to enhance product reliability across the full lifecycle.
Responsibilities:
Reliability Strategy & Planning
  • Develop and implement reliability plans for ultrafast and UV laser products.
  • Define reliability requirements and qualification criteria based on customer requirements and industry standards.
  • Perform reliability allocation and prediction (MTBF, FIT rate analysis).
  • Develop reliability growth plans and tracking metrics.

Lifetime & Environmental Testing
  • Design and execute accelerated life tests (ALT, HALT, HASS).
  • Conduct environmental testing (thermal cycling, humidity, vibration, shock).
  • Develop stress screening procedures for optical, electronic, and optomechanical assemblies.
  • Establish degradation monitoring protocols

Failure Analysis & Root Cause Investigation
  • Lead root cause analysis (RCA) for field returns and production failures.
  • Perform detailed failure analysis on:
    • UV-induced optical degradation
    • Coating damage and contamination
    • Thermal lensing and beam distortion
    • Nonlinear crystal degradation
    • High-voltage electronics failures
  • Apply structured methodologies (FMEA, 8D, Fishbone, Weibull analysis).
  • Work with suppliers to address component-level reliability issues.

Design for Reliability (DfR)
  • Collaborate with R&D during product development to improve:
    • Thermal management
    • Mechanical stability
    • UV optical lifetime
    • Nonlinear conversion efficiency stability
  • Conduct FMEA reviews for new designs.
  • Recommend material and component upgrades to extend lifetime.

Data Analysis & Reliability Modeling
  • Analyze field and test data using statistical tools.
  • Perform Weibull and life data analysis.
  • Build predictive degradation models for UV optics and ultrafast components.
  • Maintain reliability databases and dashboards.

Field & Customer Support
  • Support field service teams in diagnosing complex failures.
  • Analyze warranty trends and customer feedback.
  • Provide technical reports on reliability performance.

  • Bachelor's or Master's degree in Electrical Engineering, Physics, Optical Engineering, Mechanical Engineering, or related field.
  • 3-8+ years of experience in reliability engineering or laser/optical systems.
  • Experience with:
    • Ultrafast lasers (ps/fs fiber or solid-state)
    • UV laser systems and frequency conversion stages
    • Optical coatings and nonlinear crystals
  • Strong understanding of:
    • Laser physics and nonlinear optics
    • Thermal and mechanical stability in precision systems
    • High-power diode reliability
  • Experience with reliability analysis tools (Weibull, Minitab, JMP, ReliaSoft, etc.).
  • Familiarity with HALT/HASS methodologies.
  • Strong root cause analysis skills.

Preferred Qualifications
  • Experience with industrial laser systems (micromachining, semiconductor, medical).
  • Knowledge of UV-induced material degradation mechanisms.
  • Understanding of contamination control in UV systems.
  • Experience with cleanroom processes.
  • Six Sigma or Reliability Engineering certification (CRE).

Key Competencies
  • Analytical thinking and structured problem solving
  • Strong cross-functional communication
  • Detail-oriented with systems-level perspective
  • Hands-on troubleshooting capability
  • Data-driven decision making

Performance Metrics
  • Reduction in field failure rate
  • MTBF improvement
  • Warranty cost reduction
  • Successful product qualification on schedule
  • Closure rate and effectiveness of RCAs

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